#FactCheck- Old Bangladesh Clip Misused as West Bengal Election Incident

Introduction

In todays time, we can access any information in seconds and from the comfort of our homes or offices. The internet and its applications have been substantial in creating an ease of access to information, but the biggest question which still remains unanswered is Which information is legit and which one is fake? As netizens, we must be critical of what information we access and how.

Influence of Bad actors

The bad actors are one of the biggest threats to our cyberspace as they make the online world full of fear and activities which directly impact the users financial or emotional status by exploitaing their vulnerabilities and attacking them using social engineering. One such issue is website spoofing. In website spoofing, the bad actors try and create a website similar to the original website of any reputed brand. The similarity is so uncanny that the first time or occasional website users find it very difficult to find the difference between the two websites. This is basically an attempt to access sensitive information, such as personal and financial information, and in some cases, to spread malware into the users system to facilitate other forms of cybercrimes. Such websites will have very lucrative offers or deals, making it easier for people to fall prey to such phoney websites In turn, the bad actors can gain sensitive information right from the users without even calling or messaging them.

The Incident

A Noida based senior citizen couple was aggreved by using their dishwasher, and to get it fixed, they looked for the customer care number on their web browser. The couple came across a customer care number- 1800258821 for IFB, a electronics company. As they dialed the number and got in touch with the fake customer care representative, who, upon hearing the couple’s issue, directed them to a supposedly senior official of the company. The senior official spoke to the lady, despite of the call dropping few times, he was admant on staying in touch with the lady, once he had established the trust factor, he asked the lady to download an app which he potrayed to be an app to register complaints and carry out quick actions. The fake senior offical asked the lady to share her location and also asked her to grant few access permissions to the application along with a four digit OTP which looked harmless. He further asked the kady to make a transaction of Rs 10 as part of the complaint processing fee. Till this moment, the couple was under the impression that their complaimt had been registred and the issue with their dishwasher would be rectified soon.

The couple later at night recieved a message from their bank, informing them that Rs 2.25 lakh had been debited from their joint bank account, the following morning, they saw yet another text message informing them of a debit of Rs 5.99 lakh again from their account. The couple immediatly understood that they had become victims to cyber fraud. The couple immediatly launched a complaint on the cyber fraud helpline 1930 and their respective bank. A FIR has been registerd in the Noida Cyber Cell.

How can senior citizens prevent such frauds?

Senior citizens can be particularly vulnerable to cyber frauds due to their lack of familiarity with technology and potential cognitive decline. Here are some safeguards that can help protect them from cyber frauds:

• Educate seniors on common cyber frauds: It’s important to educate seniors about the most common types of cyber frauds, such as phishing, smishing, vishing, and scams targeting seniors.
• Use strong passwords: Encourage seniors to use strong and unique passwords for their online accounts and to change them regularly.
• Beware of suspicious emails and messages: Teach seniors to be wary of suspicious emails and messages that ask for personal or financial information, even if they appear to be from legitimate sources.
• Verify before clicking: Encourage seniors to verify the legitimacy of links before clicking on them, especially in emails or messages.
• Keep software updated: Ensure seniors keep their software, including antivirus and operating system, up to date.
• Avoid public Wi-Fi: Discourage seniors from using public Wi-Fi for sensitive transactions, such as online banking or shopping.
• Check financial statements: Encourage seniors to regularly check their bank and credit card statements for any suspicious transactions.
• Secure devices: Help seniors secure their devices with antivirus and anti-malware software and ensure that their devices are password protected.
• Use trusted sources: Encourage seniors to use trusted sources when making online purchases or providing personal information online.
• Seek help: Advise seniors to seek help if they suspect they have fallen victim to a cyber fraud. They should contact their bank, credit card company or report the fraud to relevant authorities. Calling 1930 should be the first and primary step.

Conclusion

The cyberspace is new space for people of all generations, the older population is a little more vulnerble in this space as they have not used gadgets or internet for most f theur lives, and now they are dependent upon the devices and application for their convinience, but they still do not understand the technology and its dark side. As netizens, we are responsible for safeguarding the youth and the older population to create a wholesome, safe, secured and sustainable cyberecosystem. Its time to put the youth’s understanding of tech and the life experience of the older poplaution in synergy to create SoPs and best practices for erradicating such cyber frauds from our cyberspace. CyberPeace Foundation has created a CyberPeace Helpline number for victims where they will be given timely assitance for resolving their issues; the victims can reach out the helpline on +91 95700 00066 and thay can also mail their issues on helpline@cyberpeace.net.

Introduction

In July 2025, the Digital Trust & Safety Partnership (DTSP) achieved a significant milestone with the formal acceptance of its Safe Framework Specification as an international standard, ISO/IEC 25389. This is the first globally recognised standard that is exclusively concerned with guaranteeing a secure online experience for the general public's use of digital goods and services.

Significance of the New Framework

Fundamentally, ISO/IEC 25389 provides organisations with an organised framework for recognising, controlling, and reducing risks associated with conduct or content. This standard, which was created under the direction of ISO/IEC's Joint Technical Committee 1 (JTC 1), integrates the best practices of DTSP and offers a precise way to evaluate organisational maturity in terms of safety and trust.  Crucially, it offers the first unified international benchmark, allowing organisations globally to coordinate on common safety pledges and regularly assess progress.

Other Noteworthy Standards and Frameworks

While ISO/IEC 25389 is pioneering, it’s not the only framework shaping digital trust and safety:

• One of the main outcomes of the United Nations’ 2024 Summit for the Future was the UN's Global Digital Compact, which describes cross-border cooperation on secure and reliable digital environments with an emphasis on countering harmful content, upholding online human rights, and creating accountability standards. 
• The World Economic Forum’s Digital Trust Framework defines the goals and values, such as cybersecurity, privacy, transparency, redressability, auditability, fairness, interoperability and safety, implicit to the concept of digital trust. It also provides a roadmap to digital trustworthiness that imbibes these dimensions. 
• The Framework for Integrity, Security and Trust (FIST) launched at the Cybereace Summit 2023 at USI of India in New Delhi, calls for a multistakeholder approach to co-create solutions and best practices for digital trust and safety.
• While still in the finalisation stage for implementation rollout, India's Digital Personal Data Protection Act, 2023 (DPDP Act) and its Rules (2025) aim to strike a balance between individual rights and data processing needs by establishing a groundwork for data security and privacy.
• India is developing frameworks in cutting-edge technologies like artificial intelligence. Using a hub-and-spoke model under the IndiaAI Mission, the AI Safety Institute was established in early 2025 with the goal of creating standards for trustworthy, moral, and safe AI systems. Furthermore, AI standards with an emphasis on safety and dependability are being drafted by the Bureau of Indian Standards (BIS). 
• Google's DigiKavach program (2023) and Google Safety Engineering Centre (GSEC) in Hyderabad are concrete efforts to support digital safety and fraud prevention in India's tech sector.

What It Means for India

India is already claiming its place in discussions about safety and trust around the world. Google's June 2025 safety charter for India, for example, highlights how India's distinct digital scale, diversity, and vast threat landscape provide insights that inform global cybersecurity strategies. 

For India's digital ecosystem, ISO/IEC 25389 comes at a critical juncture. Global best practices in safety and trust are desperately needed as a result of the rapid adoption of digital technologies, including the growth of digital payments, e-governance, and artificial intelligence and a concomitant rise in instances of digital harms. Through its guidelines, ISO/IEC 25389 provides a reference benchmark that Indian startups, government agencies, and tech companies can use to improve their safety standards.

Conclusion 

A global trust-and-safety standard like ISO/IEC 25389 is essential for making technology safer for people, even as we discuss the broader adoption of security and safety-by-design principles integrated into the processes of technological product development. India can improve user protection, build its reputation globally, and solidify its position as a key player in the creation of a safer, more resilient digital future by implementing this framework in tandem with its growing domestic regulatory framework (such as the DPDP Act and AI Safety policies).

References 

• https://dtspartnership.org/the-safe-framework-specification/
• https://dtspartnership.org/press-releases/dtsps-safe-framework-published-as-an-international-standard/?
• https://www.weforum.org/stories/2024/04/united-nations-global-digital-compact-trust-security/?
• https://economictimes.indiatimes.com/tech/technology/google-releases-safety-charter-for-india-senior-exec-details-top-cyber-threat-actors-in-the-country/articleshow/121903651.cms? 
• https://initiatives.weforum.org/digital-trust/framework 
• https://government.economictimes.indiatimes.com/news/secure-india/the-launch-of-fist-framework-for-integrity-security-and-trust/103302090 

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Introduction

To combat the problem of annoying calls and SMS, telecom regulator TRAI has urged service providers to create a uniform digital platform in two months that will allow them to request, maintain, and withdraw customers’ approval for promotional calls and messages. In the initial stage, only subscribers will be able to initiate the process of registering their consent to receive promotional calls and SMS, and later, business entities will be able to contact customers to seek their consent to receive promotional messages, according to a statement issued by the Telecom Regulatory Authority of India (TRAI) on Saturday.

TRAI Directs Telecom Providers to Set Up Digital Platform

TRAI has now directed all access providers to develop and deploy the Digital Consent Acquisition (DCA) facility for creating a unified platform and process to digitally register customers’ consent across all service providers and principal entities. Consent is received and maintained under the current system by several key entities such as banks, other financial institutions, insurance firms, trading companies, business entities, real estate businesses, and so on.

The purpose, scope of consent, and the principal entity or brand name shall be clearly mentioned in the consent-seeking message sent over the short code,” according to the statement.

It stated that only approved online or app links, call-back numbers, and so on will be permitted to be used in consent-seeking communications.

TRAI issued guidelines to guarantee that all voice-based Telemarketers are brought under a single Distributed ledger technology (DLT) platform for more efficient monitoring of nuisance calls and unwanted communications. It also instructs operators to actively deploy AI/ML-based anti-phishing systems as well as to integrate tech solutions on the DLT platform to deal with malicious calls and texts.

TRAI has issued two separate Directions to Access Service Providers under TCCCPR-2018 (Telecom Commercial Communications Customer Preference Regulations) to ensure that all promotional messages are sent through Registered Telemarketers (RTMs) using approved Headers and Message Templates on Distributed Ledger Technologies (DLT) platform, and to stop misuse of Headers and Message Templates,” the regulator said in a statement.

Users can already block telemarketing calls and texts by texting 1909 from their registered mobile number. By dialing 1909, customers can opt out of getting advertising calls by activating the do not disturb (DND) feature.

Telecom providers operate DLT platforms, and businesses involved in sending bulk promotional or transactional SMS must register by providing their company information, including sender IDs and SMS templates.

According to the instructions, telecom companies will send consent-seeking messages using the common short code 127. The goal, extent of consent, and primary entity/brand name must be clearly stated in the consent-seeking message delivered via the shortcode.

TRAI stated that only whitelisted URLs/APKs (Android package kits file format)/OTT links/call back numbers, etc., shall be used in consent-seeking messages.

Telcos must “ensure that promotional messages are not transmitted by unregistered telemarketers or telemarketers using telephone numbers (10 digits numbers).” Telecom providers have been urged to act against all erring telemarketers in accordance with the applicable regulations and legal requirements.

Users can, however, refuse to receive any consent-seeking messages launched by any significant Telcos have been urged to create an SMS/IVR (interactive voice response)/online service for this purpose.

According to TRAI’s timeline, the consent-taking process by primary companies will begin on September 1.According to a nationwide survey conducted by a local circle, 66% of mobile users continue to receive three or more bothersome calls per day, the majority of which originate from personal cell numbers.

There are scams surfacing on the internet with new types of scams, like WhatsApp international call scams. The latest scam is targeting Delhi police, the scammers pretend to be police officials of Delhi and ask for the personal details of the users and the calling them from a 9-digit number.

A recent scam

A Twitter user reported receiving an automated call from +91 96681 9555, stating, “This call is from Delhi Police.” It went on to ask her to stay in the queue since some of her documents needed to be picked up. Then he said he is a sub-inspector at New Delhi’s Kirti Nagar police station. He then questioned if she had lately misplaced her Aadhaar card, PAN card, or ATM card, to which she replied ‘no’. The fraudster then claims to be a cop and asks her to validate the final four digits of her card because they have discovered a card with her name on it. And so many other people tweeted about this.

The scams are constantly increasing as earlier these scammers asked for account details and claimed to be Delhi police and used 9-digit numbers for scamming people.

TRAI’s new guidelines regarding the consent to receive any promotional calls and messages to telecommunication providers will be able to curb the scams.

The e- KYC is an essential requirement as e-KYC offers a more secure identity verification process in an increasingly digital age that uses biometric technologies to provide quick results.

Conclusion

The aim is to prevent unwanted calls and communications sent to customers via digital methods without their permission. Once this platform is implemented, an organization can only send promotional calls or messages with the customer’s explicit approval. Companies use a variety of methods to notify clients about their products, including phone calls, text messages, emails, and social media. Customers, however, are constantly assaulted with the same calls and messages as a result of this practice. With the constant increase in scams, the new guideline of TRAI will also curb the calling of Scams. digital KYC prevents SIM fraud and offers a more secure identity verification method.