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Disclaimer:

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This report is the collaborative outcome of insights derived from the CyberPeace Helpline’s operational statistics and the CyberPeace Research Team, covering the monthly helpline case trends of May 2025, the report identifies recurring trends, operational challenges, and strategic opportunities. The objective is to foster research-driven solutions that enhance the overall efficacy of the helpline. 

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Executive Summary:

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This report summarizes the cybercrime cases reported in May, offering insights into case types, gender distribution, resolution status, and geographic trends.

As per our analysis, out of various Cyber Frauds Financial Fraud was the most reported issue, making up 43% of cases, followed by Cyberbullying (26%) and Impersonation (14%). Less frequent but serious issues included Sexual Harassment, Sextortion, Hacking, Data Tampering, and Cyber Defamation, each accounting for 3–6%, highlighting a mix of financial and behavioral threats.The gender distribution was fairly balanced, with 51% male and 49% female respondents. While both genders were affected by major crimes like financial fraud and cyber bullying, some categories—such as sexual harassment—reflected more gender-specific risks, indicating the need for gender-responsive policies and support.

Regarding case status, 60% remain under follow-up while 40% have been resolved, reflecting strong case-handling efforts by the team.

The location-wise data shows higher case concentrations in Uttar Pradesh, Andhra Pradesh, Karnataka, and West Bengal, with significant reports also from Delhi, Telangana, Maharashtra, and Odisha. Reports from the northeastern and eastern states confirm the nationwide spread of cyber incidents.In conclusion, the findings point to a growing need for enhanced cybersecurity awareness, preventive strategies, and robust digital safeguards to address the evolving cyber threat landscape across India.

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Cases Received in May:

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As per the given dataset, the following types of cases were reported to our team during the month of May:

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• 💰 Financial Fraud – 43%
• 💬 Cyber Bullying – 26%
• 🕵️‍♂️ Impersonation – 14%
• 🚫 Sexual Harassment – 6%
• 📸 Sextortion – 3%
• 💻 Hacking – 3%
• 📝 Data Tampering – 3%
• 🗣️ Cyber Defamation – 3%

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The chart illustrates various cybercrime categories and their occurrence rates. Financial Fraud emerges as the most common, accounting for 43% of cases, highlighting the critical need for stronger digital financial security. This is followed by Cyber Bullying at 26%, reflecting growing concerns around online harassment, especially among youth. Impersonation ranks third with 14%, involving identity misuse for deceitful purposes. Less frequent but still serious crimes such as Sexual Harassment (6%), Sextortion, Hacking, Data Tampering, and Cyber Defamation (each 3%) also pose significant risks to users’ privacy and safety. Overall, the data underscores the need for improved cybersecurity awareness, legal safeguards, and preventive measures to address both financial and behavioral threats in the digital space.

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Gender-Wise Distribution:

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• 👨 Male – 51%
• 👩 Female – 49%

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The chart illustrates the distribution of respondents by gender. The data shows that Male participants make up 51% of the total, while Female participants account for 49%. This indicates a fairly balanced representation of both genders, with a slight majority of male respondents.

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Gender-Wise Case Distribution:

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1. The chart presents a gender-wise distribution of various cybercrime cases, offering a comparative view of how different types of cyber incidents affect males and females.
2. It highlights that both genders are significantly impacted by cybercrimes such as financial fraud and cyber bullying, indicating a widespread risk across the board.
3. Certain categories, including sexual harassment, cyber defamation, and hacking, show more gender-specific patterns of victimization, pointing to differing vulnerabilities.
4. The data suggests the need for gender-sensitive policies and preventive measures to effectively address the unique risks faced by males and females in the digital space.
5. These insights can inform the design of tailored awareness programs, support services, and intervention strategies aimed at improving cybersecurity for all individuals.

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‍Major Location Wise Distribution:

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The map visualization displays location-wise distribution of reported cases across India. The cases reflect the cyber-related incidents or cases mapped geographically.

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The map highlights the regional distribution of cybercrime cases across Indian states, with a higher concentration in Uttar Pradesh, Andhra Pradesh, Karnataka, and West Bengal. States like Delhi, Telangana, Maharashtra, and Odisha also show notable activity, indicating widespread cyber threats. Regions including Assam, Tripura, Bihar, Jharkhand, and Jammu & Kashmir further reflect the pan-India spread of such incidents. This distribution stresses the need for targeted cybersecurity awareness and stronger digital safeguards nationwide

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CyberPeace Advisory:

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• Use Strong and Unique Passwords: Create complex passwords using a mix of letters, numbers, and symbols. Avoid reusing the same password across multiple platforms.
  
• Enable Multi-Factor Authentication (MFA): Add an extra layer of security by using a second verification step like an OTP or authentication app.
  
• Keep Software Updated: Regularly update your operating system, apps, and security tools to protect against known vulnerabilities.
  
• Install Trusted Security Software: Use reliable antivirus and anti-malware programs to detect and block threats.
  
• Limit Information Sharing: Be cautious about sharing personal or sensitive details, especially on social media or public platforms.
  
• Secure Your Network: Protect your Wi-Fi with a strong password and encryption. Avoid accessing confidential information on public networks.
  
• Back Up Important Data: Regularly save copies of important files in secure storage to prevent data loss in case of an attack.
  
• Stay Informed with Cybersecurity Training: Learn how to identify scams, phishing attempts, and other online threats through regular awareness sessions.
  
• Control Access to Data: Give access to sensitive information only to those who need it, based on their job roles.
• ‍Monitor and Respond to Threats: Continuously monitor systems for unusual activity and have a clear response plan for handling security incidents.

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• CyberPeace Helpline mail ID:  helpline@cyberpeace.net
• CyberPeace Helpline Number:  9570000066
• Central Government Helpline: https://cybercrime.gov.in/
• Central Government Helpline Number: 1930

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Conclusion

The cybercrime cases reported in May highlight a diverse and evolving threat landscape across India. Financial fraud, cyber bullying, and impersonation are the most prevalent, affecting both genders almost equally, though some crimes like sexual harassment call for targeted gender-sensitive measures. With 60% of cases still under follow-up, the team’s efforts in investigation and resolution remain strong. Geographically, cyber incidents are widespread, with higher concentrations in several key states, demonstrating that no region is immune. These findings underscore the urgent need to enhance cybersecurity awareness, strengthen preventive strategies, and build robust digital safeguards. Proactive and inclusive approaches are essential to protect individuals and communities and to address the growing challenges posed by cybercrime nationwide.

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About Customs Scam:

The Customs Scam is a type of fraud where the scammers pretend to be from the renowned courier office company (DTDC, etc.), or customs department or other government entities. They try to deceive the targets to transfer the money to resolve the fake customs related concerns.  The Research Wing at CyberPeace along with the Research Wing of Autobot Infosec Private Ltd. delved into this case through Open Source Intelligence methods and undercover interactions with the scammers and concluded with some credible information.

Case Study:

The victim receives a phone call posing as a renowned courier office (DTDC, etc.) employee (in some case custom’s officer) that a parcel in the name of the victim has been taken into custody because of inappropriate content. The scammer provides the victim an employee ID, FIR number to prove the authenticity of the case and also they show empathy towards the victim. The scammer pretends to help the victim to connect with a police officer for further action. This so-called police officer shows transparency in his work. He asks him to join a skype video call and he even provides time to install the skype app. He instructs the victim to connect with the skype id provided by the fake police officer where the scammer created a fake police station environment. He also claims that he contacted the headquarters and the victim’s phone number is associated with many illegal activities to create panic to the victim.  Then the scammers also ask the victim to give their personal details such as home address, office address, aadhar card number, PAN card number and screenshot of their bank accounts along with their available account balance for the sake of so-called investigation. Sometimes scammers also demand a high amount of money to resolve the issue and create fake urgency to trap the victim in making the payment. He sternly warns the victim not to contact any other police officials or professionals, making it clear that doing so would only lead to more trouble.

Analysis & Findings: 

After receiving these kinds of complaints from multiple sources, the analysis was done on the collection of phone numbers from where the calls originated. These phone numbers were analysed for alias name, location, Telecom operator,  etc.  Further, we have verified the number to check whether the number is linked with any social media account on reputed platforms like Google, Facebook, Whatsapp, Twitter, Instagram, Linkedin, and other classified platforms such as Locanto.

• Phone Number Analysis: Each phone number looks authentic, cleverly concealing the fraud. Sometimes scammers use virtual/temporary phone numbers for these kinds of scams. In this case the victim was from Delhi, so the scammer posed themselves from Delhi Police station, while the phone numbers belong to a different place.

• Undercover Interactions:  The interactions with the suspects reveals their chilling way of modus operandi. These scammers are masters of psychological manipulation. They threaten the victims and act as if they are genuine LEA officers. 
• Exploitation Tactics: They target unsuspecting individuals and create fear and fake urgency among the targets to extract sensitive information such as Aadhaar, PAN card and bank account details.

• Fraud Execution: The scammers demand for the payment to resolve this issue and they make use of the stolen personally identifiable information. Once the victims transfer the money, the fraudsters cut off all the communication.
• Outcome for Victims:  The scammers act so genuine and they frame the incidents so realistic, victims don't realise that they are trapped in this scam. They suffer severe financial loss and psychological trauma.

Recommendations:

• Verify Identities: It is important to verify the identity of any individual, especially if they demand personal information or payment. Contact the official agency directly using verified contact details to confirm the authenticity of the communication.
• Education on Personal Information: Provide education to people to protect their personal identity numbers like Aadhaar and PAN card number. Always emphasise the possible dangers connected to sharing such data in the course of phone conversations.
• Report Suspicious Activity: Prompt reporting of suspicious phone calls or messages to relevant authorities and consumer protection agencies helps in tracking down scammers and prevents people from falling. Report to https://cybercrime.gov.in or reach out to helpline@cyberpeace.net for further assistance. 
• Enhanced Cybersecurity Measures: Implement robust cybersecurity measures to detect and mitigate phishing attempts and fraudulent activities. This includes monitoring and blocking suspicious phone numbers and IP addresses associated with scams.

Conclusion:

In the Customs Scam fraud, the scammers pretend to be a custom or any government official and sometimes threaten the targets to get the details such as Aadhaar, PAN card details, screenshot of their bank accounts along with their available balance in their account. The phone numbers used for these kinds of scams were analysed for any suspicious activity. It is found that all the phone numbers look authentic concealing the fraudentent activities. The interactions made with them reveals that they create fearness and urgency between the individuals. They act as if they are genuine officer’s and ask for money to resolve this issue. It is important to stay vigilant and not to share any personal or financial information. When facing these kinds of scams, report and spread awareness among individuals.

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Introduction

Union Minister of State for Electronics and IT, Rajeev Chandrasekhar, announced that rules for the Digital Personal Data Protection (DPDP) Act are expected to be released by the end of January. The rules will be subject to a month-long consultation process, but their notification may be delayed until after the general elections in April-May 2024. Chandrasekhar mentioned changes to the current IT regulations would be made in the next few days to address the problem of deepfakes on social networking sites.

The government has observed a varied response from platforms regarding advisory measures on deepfakes, leading to the decision to enforce more specific rules. During the Digital India Dialogue, platforms were made aware of existing provisions and the consequences of non-compliance. An advisory was issued, and new amended IT rules will be released if satisfaction with compliance is not achieved.

When Sachin Tendulkar reported a deepfake on a site where he was seen endorsing a gaming application, it raised concerns about the exploitation of deepfakes. Tendulkar urged the reporting of such incidents and underlined the need for social media companies to be watchful, receptive to grievances, and quick to address disinformation and deepfakes.

The DPDP Act, 2023

The Digital Personal Data Protection Act (DPDP) 2023 is a brand-new framework for digital personal data protection that aims to protect individuals' digital personal data. The act ensures compliance by the platforms collecting personal data. The act aims to provide consent-based data collection techniques. DPDP Act 2023 is an important step toward protecting individual privacy. The Act, which requires express consent for the acquisition, administration, and processing of personal data, seeks to guarantee that organisations follow the stated objective for which user consent was granted. This proactive strategy coincides with global data protection trends and demonstrates India's commitment to safeguarding user information in the digital era.

Amendments to IT rules

Minister Chandrasekhar declared that existing IT regulations would be amended in order to combat the rising problem of deepfakes and disinformation on social media platforms. These adjustments, which will be published over the next few days, are primarily aimed at countering widespread of false information and deepfake. The decision follows a range of responses from platforms to deepfake recommendations made during Digital India Dialogues.

The government's stance: blocking non-compliant platforms

Minister Chandrasekhar reaffirmed the government's commitment to enforcing the updated guidelines. If platforms fail to follow compliance, the government may consider banning them. This severe position demonstrates the government's commitment to safeguarding Indian residents from the possible harm caused by false information.

Empowering Users with Education and Awareness

In addition to the upcoming DPDP Act Rules/recommendations and IT regulation changes, the government recognises the critical role that user education plays in establishing a robust digital environment. Minister Rajeev Chandrasekhar emphasised the necessity for comprehensive awareness programs to educate individuals about their digital rights and the need to protect personal information.

These instructional programs seek to equip users to make informed decisions about giving consent to their data. By developing a culture of digital literacy, the government hopes to guarantee that citizens have the information to safeguard themselves in an increasingly linked digital environment.

Balancing Innovation with User Protection

As India continues to explore its digital frontier, the junction of technology innovation and user safety remains a difficult balance. The upcoming Rules on the DPDP Act and modifications to existing IT rules represent the government's proactive efforts to build a strong framework that supports innovation while protecting user privacy and combating disinformation. Recognising the changing nature of the digital world, the government is actively participating in continuing discussions with stakeholders such as industry professionals, academia, and civil society. These conversations promote a collaborative approach to policy creation, ensuring that legislation is adaptable to the changing nature of cyber risks and technology breakthroughs. Such inclusive talks demonstrate the government's dedication to transparent and participatory governance, in which many viewpoints contribute to the creation of effective and nuanced policy. These advances reflect an important milestone in India's digital journey, as the country prepares to set a good example by creating responsible and safe digital ecosystems for its residents.

Reference : 

• https://economictimes.indiatimes.com/tech/technology/govt-may-release-personal-data-bill-rules-in-a-fortnight/articleshow/106162669.cms?from=mdr
• https://www.business-standard.com/india-news/dpdp-rules-expected-to-be-released-by-end-of-the-month-mos-chandrasekhar-124011600679_1.html 

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