#FactCheck - Viral Image of Bridge claims to be of Mumbai, but in reality it's located in Qingdao, China

About Customs Scam:

The Customs Scam is a type of fraud where the scammers pretend to be from the renowned courier office company (DTDC, etc.), or customs department or other government entities. They try to deceive the targets to transfer the money to resolve the fake customs related concerns.  The Research Wing at CyberPeace along with the Research Wing of Autobot Infosec Private Ltd. delved into this case through Open Source Intelligence methods and undercover interactions with the scammers and concluded with some credible information.

Case Study:

The victim receives a phone call posing as a renowned courier office (DTDC, etc.) employee (in some case custom’s officer) that a parcel in the name of the victim has been taken into custody because of inappropriate content. The scammer provides the victim an employee ID, FIR number to prove the authenticity of the case and also they show empathy towards the victim. The scammer pretends to help the victim to connect with a police officer for further action. This so-called police officer shows transparency in his work. He asks him to join a skype video call and he even provides time to install the skype app. He instructs the victim to connect with the skype id provided by the fake police officer where the scammer created a fake police station environment. He also claims that he contacted the headquarters and the victim’s phone number is associated with many illegal activities to create panic to the victim.  Then the scammers also ask the victim to give their personal details such as home address, office address, aadhar card number, PAN card number and screenshot of their bank accounts along with their available account balance for the sake of so-called investigation. Sometimes scammers also demand a high amount of money to resolve the issue and create fake urgency to trap the victim in making the payment. He sternly warns the victim not to contact any other police officials or professionals, making it clear that doing so would only lead to more trouble.

Analysis & Findings: 

After receiving these kinds of complaints from multiple sources, the analysis was done on the collection of phone numbers from where the calls originated. These phone numbers were analysed for alias name, location, Telecom operator,  etc.  Further, we have verified the number to check whether the number is linked with any social media account on reputed platforms like Google, Facebook, Whatsapp, Twitter, Instagram, Linkedin, and other classified platforms such as Locanto.

• Phone Number Analysis: Each phone number looks authentic, cleverly concealing the fraud. Sometimes scammers use virtual/temporary phone numbers for these kinds of scams. In this case the victim was from Delhi, so the scammer posed themselves from Delhi Police station, while the phone numbers belong to a different place.

• Undercover Interactions:  The interactions with the suspects reveals their chilling way of modus operandi. These scammers are masters of psychological manipulation. They threaten the victims and act as if they are genuine LEA officers. 
• Exploitation Tactics: They target unsuspecting individuals and create fear and fake urgency among the targets to extract sensitive information such as Aadhaar, PAN card and bank account details.

• Fraud Execution: The scammers demand for the payment to resolve this issue and they make use of the stolen personally identifiable information. Once the victims transfer the money, the fraudsters cut off all the communication.
• Outcome for Victims:  The scammers act so genuine and they frame the incidents so realistic, victims don't realise that they are trapped in this scam. They suffer severe financial loss and psychological trauma.

Recommendations:

• Verify Identities: It is important to verify the identity of any individual, especially if they demand personal information or payment. Contact the official agency directly using verified contact details to confirm the authenticity of the communication.
• Education on Personal Information: Provide education to people to protect their personal identity numbers like Aadhaar and PAN card number. Always emphasise the possible dangers connected to sharing such data in the course of phone conversations.
• Report Suspicious Activity: Prompt reporting of suspicious phone calls or messages to relevant authorities and consumer protection agencies helps in tracking down scammers and prevents people from falling. Report to https://cybercrime.gov.in or reach out to helpline@cyberpeace.net for further assistance. 
• Enhanced Cybersecurity Measures: Implement robust cybersecurity measures to detect and mitigate phishing attempts and fraudulent activities. This includes monitoring and blocking suspicious phone numbers and IP addresses associated with scams.

Conclusion:

In the Customs Scam fraud, the scammers pretend to be a custom or any government official and sometimes threaten the targets to get the details such as Aadhaar, PAN card details, screenshot of their bank accounts along with their available balance in their account. The phone numbers used for these kinds of scams were analysed for any suspicious activity. It is found that all the phone numbers look authentic concealing the fraudentent activities. The interactions made with them reveals that they create fearness and urgency between the individuals. They act as if they are genuine officer’s and ask for money to resolve this issue. It is important to stay vigilant and not to share any personal or financial information. When facing these kinds of scams, report and spread awareness among individuals.

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Introduction 

Digitalization in India has been a transformative force, India is also marked as the second country in the world in terms of active internet users. With this adoption of digitalization and technology, the country is becoming a digitally empowered society and knowledge-based economy. However, the number of cyber crimes in the country has also seen a massive spike recently with the sophisticated cyber attacks and manipulative techniques being used by cybercriminals to lure innocent individuals and businesses. 

As per recent reports, over 740,000 cybercrime cases were reported to the I4C, in the first four months of 2024, which raises serious concern on the growing nature of cyber crimes in the country. Recently Prime Minister Modi in his Mann Ki Baat address, cautioned the public about a particular rising cyber scam known as ‘digital arrest’ and highlighted the seriousness of the issue and urged people to be aware and alert about such scams to counter them. The government has been keen on making efforts to reduce and combat cyber crimes by introducing new measures and strengthening the regulatory landscape governing cyberspace in India.

Indian Cyber Crime Coordination Centre  

Indian Cybercrime Coordination Centre (I4C) was established by the Ministry of Home Affairs  (MHA) to provide a framework and eco-system for law enforcement agencies (LEAs) to deal with cybercrime in a coordinated and comprehensive manner. I4C handles the ‘National Cyber Crime Reporting Portal’ (https://cybercrime.gov.in) and the 1930 Cyber Crime Helpline. Recently at the Indian Cyber Crime Coordination Centre (I4C) Foundation Day celebration, Union Home Minister Amit Shah launched the Cyber Fraud Mitigation Centre (CFMC), Samanvay platform (Joint Cybercrime Investigation Facilitation System), 'Cyber Commandos' program and Online Suspect Registry as efforts to combat the cyber crimes, establish cyber resilence and awareness and strengthening capabilities of law enforcement agencies.

Regulatory landscape Governing Cyber Crimes 

Information Technology Act, 2000 (IT Act) and the rules made therein, the Intermediary Guidelines, Digital Personal Data Protection Act, 2023 and Bhartiya Nyay Sanhita, 2023 are the major legislation in India governing Cyber Laws.  

CyberPeace Recommendations

There has been an alarming uptick in cybercrimes in the country highlighting the need for proactive approaches to counter these emerging threats. The government should prioritise its efforts by introducing robust policies and technical measures to reduce cybercrime in the country. The law enforcement agencies' capabilities must be strengthened with advanced technologies to deal with cyber crimes especially considering the growing sophisticated nature of cyber crime tactics used by cyber criminals. 

The netizens must be aware of the manipulative tactics used by cyber criminals to target them. Social media companies must also implement robust measures on their respective platforms to counter and prevent cyber crimes. Coordinated approaches by all relevant authorities, including law enforcement, cybersecurity agencies, and regulatory bodies, along with increased awareness and proactive engagement by netizens, can significantly reduce cyber threats and online criminal activities. 

References

• https://www.statista.com/statistics/1499739/india-cyber-crime-cases-reported-to-i4c/#:~:text=Cyber%20crime%20cases%20registered%20by%20I4C%20India%202019%2D2024&text=Over%20740%2C000%20cases%20of%20cyber,related%20to%20online%20financial%20fraud
• https://www.deccanherald.com/india/parliament-panel-to-examine-probe-agencies-efforts-to-tackle-cyber-crime-illegal-immigration-3270314
• https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2003158

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Introduction

This tale, the Toothbrush Hack, straddles the ordinary and the sophisticated; an unassuming household item became the tool for committing cyber crime. Herein lies the account of how three million electronic toothbrushes turned into the unwitting infantry in a cyber skirmish—a Distributed Denial of Service (DDoS) assault that flirted with the thin line that bridges the real and the outlandish.

In January, within the  Swiss borders, a story began circulating—first reported by the Aargauer Zeitung, a Swiss German-language daily newspaper. A legion of cybercriminals, with honed digital acumen, had planted malware on some three million electric toothbrushes. These devices, mere slivers of plastic and circuitry, became agents of chaos, converging their electronic requests upon the servers of an undisclosed Swiss firm, hurling that digital domain into digital blackout for several hours and wreaking an economic turmoil calculated in seven-figure sums.

The entire Incident

It was claimed that three million electric toothbrushes were allegedly used for a distributed denial-of-service (DDoS) attack, first reported by the Aargauer Zeitung, a Swiss German-language daily newspaper. The article claimed that cybercriminals installed malware on the toothbrushes and used them to access a Swiss company's website, causing the site to go offline and causing significant financial loss. However, cybersecurity experts have questioned the veracity of the story, with some describing it as "total bollocks" and others pointing out that smart electric toothbrushes are connected to smartphones and tablets via Bluetooth, making it impossible for them to launch DDoS attacks over the web. Fortinet clarified that the topic of toothbrushes being used for DDoS attacks was presented as an illustration of a given type of attack and that no IoT botnets have been observed targeting toothbrushes or similar embedded devices.

The Tech Dilemma - IOT Hack

Imagine the juxtaposition of this narrative against our common expectations of technology: 'This example, which could have been from a cyber thriller, did indeed occur,' asserted the narratives that wafted through the press and social media. The story radiated outward with urgency, painting the image of IoT devices turned to evil tools of digital unrest. It was disseminated with such velocity that face value became an accepted currency amid news cycles. And yet, skepticism took root in the fertile minds of those who dwell in the domains of cyber guardianship.

Several cyber security and IOT experts, postulated that the information from Fortinet had been contorted by the wrench of misinterpretation. They and their ilk highlighted a critical flaw: smart electric toothbrushes are bound to their smartphone or tablet counterparts by the tethers of Bluetooth, not the internet, stripping them of any innate ability to conduct DDoS or any other type of cyber attack directly.

With this unraveling of an incident fit for our cyber age, we are presented with a sobering reminder of the threat spectrum that burgeons as the tendrils of the Internet of Things (IoT) insinuate themselves into our everyday fabrics. Innocuous devices, previously deemed immune to the internet's shadow, now stand revealed as potential conduits for cyber evil. The layers of impact are profound, touching the private spheres of individuals, the underpinning frameworks of national security, and the sinews that clutch at our economic realities. The viral incident was a misinformation. 

IOT Weakness

IoT devices bear inherent weaknesses for twin reasons: the oft-overlooked element of security and the stark absence of a means to enact those security measures. Ponder this problem Is there a pathway to traverse the security settings of an electric toothbrush? Or to install antivirus measures within the cooling confines of a refrigerator? The answers point to an unsettling simplicity—you cannot.

How to Protect 

Vigilance - What then might be the protocol to safeguard our increasingly digital space? It begins with vigilance, the cornerstone of digital self-defense. Ensure the automatic updating of all IoT devices when they beckon with the promise of a new security patch. 

Self Awareness - Avoid the temptation of public USB charging stations, which, while offering electronic succor to your devices, could also stand as the Trojan horses for digital pathogens. Be attuned to signs of unusual power depletion in your gadgets, for it may well serve as the harbinger of clandestine malware. Navigate the currents of public Wi-Fi with utmost care, as they are as fertile for data interception as they are convenient for your connectivity needs.

Use of Firewall - A firewall can prove stalwart against the predators of the internet interlopers. Your smart appliances, from the banality of a kitchen toaster to the novelty of an internet-enabled toilet, if shielded by this barrier, remain untouched, and by extension, uncompromised. And let us not dismiss this notion with frivolity, for the prospect of a malware-compromised toilet or any such smart device leaves a most distasteful specter.

Limit the use of IOT -  Additionally, and this is conveyed with the gravity warranted by our current digital era, resist the seduction of IoT devices whose utility does not outweigh their inherent risks. A smart television may indeed be vital for the streaming aficionado amongst us, yet can we genuinely assert the need for a connected laundry machine, an iron, or indeed, a toothbrush? Here, prudence is a virtue; exercise it with judicious restraint.

Conclusion 

As we step forward into an era where connectivity has shifted from a mere luxury to an omnipresent standard, we must adopt vigilance and digital hygiene practices with the same fervour as those for our corporal well-being. Let the toothbrush hack not simply be a tale of caution, consigned to the annals of internet folklore, but a fable that imbues us with the recognition of our role in maintaining discipline in a realm where even the most benign objects might be mustered into service by a cyberspace adversary.

References 

• https://www.bleepingcomputer.com/news/security/no-3-million-electric-toothbrushes-were-not-used-in-a-ddos-attack/ 
• https://www.zdnet.com/home-and-office/smart-home/3-million-smart-toothbrushes-were-not-used-in-a-ddos-attack-but-they-could-have-been/
• https://www.securityweek.com/3-million-toothbrushes-abused-for-ddos-attacks-real-or-not/

https://www.cxodigitalpulse.com/hackers-use-electric-toothbrushes-in-massive-cyber-attack-results-in-huge-financial-loss/