Protect, Prevent and Respond - Building Strong Cybersecurity Defences for Senior Citizens
Introduction
The way we interact, go about our daily lives and manage our financial resources has completely changed in this digital age. Tasks that were earlier done manually (and were extremely time-consuming) now happen in just minutes and seconds. As this convenience expands, so do the risks that come with it. The proliferation of digital technology has opened up a wide arena where we, as users, are getting exposed to a complex environment of emerging cyber threats at every step. This has become especially true for our senior citizens, who face heightened vulnerabilities owing to their age and situational factors. Therefore, getting an understanding of these risks and knowing how to respond to them is no longer optional.
Cybercrime against senior citizens is rising every year. The elderly today are using and depending on smartphones, net banking, UPI (Unified Payments Interface) and social media more than ever. Scammers are preying on this circumstance and perpetrating well-planned cyber attacks on the senior population. A 2024 report from the United States Federal Trade Commission (FTC) that analysed cybercrime data for the year 2023 found that older adults lost more money per incident as opposed to the younger population.
This blog aims at providing practical and easy-to-follow cyber safety tips for senior citizens and a clear action plan on how to respond if they ever fall victim to a scam.
Safe and Smart Browsing for the Elderly: Essential Cybersecurity Tips
- Device safety: Cybersecurity can be ensured with one simple rule, which is securing your device first. This is the first line of defence against cybercrime and can go a long way in preventing online attacks and scams. This device security can be established by using screen locks such as setting up a PIN, lock patterns, fingerprints, or even applying the face lock feature on smartphones and tablets.
The next step is to install a reputable antivirus on your device (such as laptops and desktops) and keep updating it from time to time. Enabling additional security features in your devices, such as ‘automatic updates’, further ensures that the phone’s Operating System (OS) and the Applications (apps) remain up to date. This guarantees that the device’s OS and the apps are fully upgraded to catch and fix any new security threats. Users should also beware of any unauthorised software. Suspicious links or messages that offer free software or updates should be avoided at all costs.
The Government of India’s 2024 cyber safety booklet also stresses the importance of keeping devices and apps equipped with the latest security patches to prevent exploitation of any known vulnerabilities.
- Robust Passwords and 2FA: Weak passwords are one of the easiest entry points for cybercriminals. This is why it is crucial to have strong and robust passwords to keep accounts and devices absolutely secure. It is also important to make sure to avoid using very basic PINs, such as date of birth or predictable ascending digits such as ‘12345’. Also, similar passwords should not be used across various bank, email or social media accounts. While creating a strong password, ideally, one should use a combination of upper case and lower case letters along with mixed digits and special characters. If need be, one can jot down these complex passwords in a separate physical diary to keep a record and refer to it in case of forgetfulness.
Enabling two-factor authentication adds an extra layer of protection. Whenever and wherever possible, users should enable OTP (one-time password) based verification or app-based authentication codes. In case someone does end up stealing the user’s password, they would still need the second factor to log in.
The Government of India supported the Information Security Education and Awareness (ISEA) initiative, which also provides guidelines that recommend the use of passwords and secure authentication as key cyber safety practices for senior citizens.
- Handle messages with caution: Most cybercrime instances against senior citizens are initiated with a phone call, an SMS or a WhatsApp message. Personal details such as OTPs, CVV (3-digit number on the back of a debit/credit card), ATM or UPI PIN, full debit/credit card number, net banking ID and password, etc., should never be shared over a call or a chat. Also, people need to be aware of the fact that genuine officials will never make any demands for such details over calls or messages. ISEA has specifically warned about frauds like phishing, where fraudsters call or message their victims pretending to be from banks, courier companies, telecom operators or from the government to trick seniors into revealing their personal details.
A caller might say ‘Your KYC can get blocked, give OTP now’ or ‘Your card will get deactivated, click this link’. Hang up immediately! Do not click any links, do not share any number and do not install any app that they suggest (eg. remote access apps).
- Banking without worries: Online banking is truly a boon, especially for senior citizens. It eliminates the need to visit the bank in person for every small requirement. But this comfort and ease can serve us well only if we use it with a certain sense of vigilance and responsibility.
Users are advised to use only official banking apps that are downloaded from Google Play Store or the Apple App Store. It is also prudent to activate SMS or email alerts for all online transactions so that the user receives timely notifications of any withdrawal or transfer. Users should also avoid using public Wi-Fi connections for banking or UPI payments. It is better to use your own mobile data or a home Wi-Fi with a strong password. This safeguards your financial transactions. India has a system in place called the Citizen Financial Cyber Fraud Reporting and Management System (CFCFRMS) that quickly responds to online financial fraud, especially with regards to UPI and net banking frauds.
- Think before you share: Beyond online banking and other essential activities on the web, lies the world of social media which has seamlessly woven itself into our daily routines. Therefore, gaining awareness about the safe usage of social media is extremely important. For starters, users should keep the privacy settings of their social media accounts as ‘Private’. They should also be mindful of accepting friend requests from strangers or unknown profiles, even if they claim that they know the user. Users must also avoid ‘oversharing’ on public platforms and social media accounts. It is always best to refrain from posting about personal details on social media such as finances, travel schedules or addresses. If a user receives urgent messages from a close friend or a relative asking for money, then it is better to first call them up directly to verify that the request is genuine.
The older generation should also be wary of fraudsters who, under false identities, build emotional relationships online and then start demanding money, gifts or even private photos from their victims.
- Stay a step ahead: Lastly, senior users can stay a step ahead in this game by familiarising themselves with the typical scams that are targeted towards their age group. This know-how will prepare them to identify scam patterns and early warning signs. Discussing experiences or sharing knowledge with family members or peers can also help seniors bridge the gap between awareness and action.
Fallen for a scam? Don’t panic! Here’s what seniors should do next: An action plan for recovery and protection
We are all human at the end of the day. Anyone can fall for a scam, even the most careful people. The important thing is how to ‘respond’ after getting scammed. As per the 2023 Internet Crime Complaint Center (IC3) Elder Fraud Report, prompt reporting after a scam can improve the chances of either freezing or retrieving the stolen money. If you have fallen for a scam, here is what you should do:
- Keep calm and disconnect: Though it may feel challenging, but the first instinct that victims should display is to keep their calm and hang up the phone. The victim should then block the number and refrain from responding to any further emails or messages. Any remote access app, screen sharing app or a support tool that were installed at the request of the caller, should be instantly uninstalled.
- Alert your bank right away: Time is of the essence when it comes to online financial frauds. If a user has been scammed and he is aware of it, then he should immediately call the official customer care number of his bank. It is to be noted here that this number should be verified from the bank’s website or from the user’s credit/debit card. Once the user is connected to the bank’s support staff, he should inform them clearly that he has been a victim of an online fraud. The support staff may guide the user regarding the options that he can undertake. These can be: blocking the cards, freezing the account or an attempt from the bank’s interface to try and stop or recall the recent transaction.
The Reserve Bank of India (RBI) has laid down certain guidelines on unauthorised electronic banking transactions that encourage quick reporting and provide a steady framework for customer liability. Also, if in case a victim feels that the bank’s response has been unsatisfactory, the complaints can be further escalated to the RBI Ombudsman.
- Reset online credentials: Once the victim has spoken to the bank and taken all necessary steps in that regard, the next step is to reset the passwords. Passwords for netbanking, UPI apps, email accounts, social media, shopping platforms, etc., should all be changed. The victim can also turn on two factor authentication for all important accounts. Incase some critical information like PAN (Permanent Account Number) or Aadhar or SSN (Social Security Number ) has been shared, the victim should be on the lookout for any identity theft in the form of unknown loans, new cards or credit enquiries.
- Notify official cybercrime portals or authorities: The next step is to inform the relevant cybercrime authorities in your region. In India there is a government backed National Cyber Crime Helpline which is a part of the Financial Cyber Fraud Reporting and Management System. The aim of the helpline is to prevent further losses in digital payment frauds. Victims can also file a complaint on the National Cyber Crime Reporting portal. Other than these options, the victim can visit the nearest police station along with copies of their online complaint, bank statements, transaction receipts and ID proofs.
In the US, such complaints can be lodged with the IC3 which runs a specialised elder fraud program. The IC3 also publishes the annual Elder Fraud Report and lays down latest guidelines and trends regarding cybercrime.
- Preserve proofs of the scam: The IC3’s 2023 report notes that detailed and prompt reporting by the victim enables law enforcement and financial institutions to deploy ‘Financial Fraud Kill Chain’ procedures that help in tracing or freezing stolen funds. This is why it is very important to preserve the evidence of a cyber scam. Proper documentation can help banks and law enforcement agencies to properly investigate a case. If possible, the victim should save all messages, WhatsApp chats, emails, screenshots and voice recordings. Establishing a clear timeline of the events also helps. Minute details such as: when the first call was received, what was said and when the money exited the victim’s account, significantly help in piecing together the full picture. Victims should also keep a record of all bank statements and transaction alert messages related to the fraudulent activity.
- Helping seniors heal: Apart from monetary damage, the emotional impact of a scam should also be acknowledged. Getting scammed can be deeply humiliating for senior citizens, especially at their age where everyday life may already feel quite overwhelming. Also, when it comes to their lifelong savings, the ramifications of becoming a victim of an online financial scam can be quite distressing for seniors. The US Department of Justice’s elder fraud content emphasises on the fact that senior victims need ample emotional support and should not be blamed or shamed for their predicament.
Families and caregivers can guide the elderly victims step by step through the recovery process which includes taking the necessary technical steps, filling out forms and following up with banks or authorities. For large value frauds, repeated targeting or cases that involve identity theft, getting a legal consult for the victim is highly advisable. This kind of support and reassurance can help seniors reduce their anxiety and regain their inner strength.
Secure today, safe tomorrow
The rate of cybercrime against senior citizens isn’t showing any signs of slowing down. Scammers are refining their techniques every day. Therefore, the best long standing defence against cybercrime is to make cyber safety a regular habit. This can be achieved with the support of families, caregivers and communities. Beyond the practical steps, spreading awareness and maintaining an open dialogue is equally important. Senior citizens should feel comfortable asking questions, sharing concerns and continue learning from experiences, be it theirs or of others. Reinforcement of safe online practices should become ingrained at the core of every society. When cybersecurity practices merge with everyday life, seniors gain both protection and confidence. Simple and steady digital safety practices that come with guidance and reassurance empower the seniors to enjoy the benefits of technology without fear.
Simply put, the habits that are adopted today will lay the foundation for a secure and safer digital tomorrow.
References
- https://bankingjournal.aba.com/2024/11/ftc-older-adults-lost-up-to-61-5b-to-fraud-in-2023/
- https://www.cert-in.org.in/PDF/CSH_Booklet.pdf
- https://infosecawareness.in/concept/cyber-security-tips-for-senior-citizens
- https://cybercrime.gov.in/UploadMedia/instructions_citizenreportingcyberfrauds.pdf
- https://www.ic3.gov/annualreport/reports/2023_ic3elderfraudreport.pdf
- https://www.arklegal.in/post/how-to-report-cyber-crime-in-india
- https://www.pib.gov.in/Pressreleaseshare.aspx?PRID=1814120
- https://cybercrime.gov.in/Webform/crmcondi.aspx
- https://www.justice.gov/archives/stopfraud-archive/elder-fraud-and-financial-exploitation
- https://www.ftc.gov/system/files/ftc_gov/pdf/federal-trade-commission-protecting-older-adults-report_102024.pdf
- https://www.unionbankofindia.bank.in/pdf/cyber-security-customer-awareness-guide-vol-v.pdf
- https://cdnbbsr.s3waas.gov.in/s371e09b16e21f7b6919bbfc43f6a5b2f0/uploads/2024/11/20241111752149945.pdf
- https://www.dsci.in/files/content/documents/2024/CSAM24-Infographic_Cyber-Safety-Essentials-for-Senior-Citizens-v1.pdf
Related Blogs
Introduction
A 33-year-old MBA graduate and 36-year-old software engineer set up the cybercrime hub in one bedroom. They formed the nameless private enterprise two years ago and hired the two youngsters as employees. The police revealed that the fraudsters moved Rs 854 crore rapidly through 84 bank accounts in the last two years. They were using eight mobile phones active during the day and night for their malicious operations. This bad actors group came in the eyes of the police when a 26-year-old woman filed a complaint, she was lured and cheated for Rs 8.5 lakh on the pretext of making small investments for high returns. It led to cyber crime police on their doorstep. The police discovered that they were operating a massive cyber fraud network from that single room, targeting a large number of people for committing cyber fraud through offering investment schemes and luring innocent people.
How cybercrime fraudsters lured the victims?
The Bangalore police have busted a cyber fraud scam worth 854 Crore rupees. And police have arrested 6 accused. These bad actors illegally deceived numerous victims on the pretext of investment schemes. The gang used to lure them through WhatsApp and Telegram. Initially, the people were asked to invest small amounts, promising daily profits ranging from 1 thousand to 5 thousand rupees. As the trust grew, thousands of victims indulged in investments ranging from 1 lack to 10 lack rupees. This Money luring modus operandi was used by the fraudsters to attract them and get the victims to invest more and more. The amount invested by the victims was deposited into various bank accounts by the fraudsters. When the victims tried to withdraw their amount after depositing they were unable to do so. Soon after the amount was received, the accused gang would launder the money and divert it to other accounts.
Be cautious of online investment fraud
It concerns all of us who used to invest online. The Bangalore police have busted cyber crime or cyber investment fraud of 854 crore rupees. The 6 members of the gang that the police have arrested used to approach victims through WhatsApp and telegram to convince them to invest small amounts, from 1 thousand to 10 thousand at the bare minimum and promising them returns or profit amount per day and later lock this amount and diverting it into different bank accounts, ensuring that those get invested never get access to it again. Now, this went on in the country receiving a large number of cases that have been registered from various states in the country.
Advisory and best practices
- It is important to mention that there could be several other cybercrime investment frauds like this that you may not even be aware of. Hence, this incident of massive online investment fraud operated from the IT capital of the country definitely acts as an eye-opener for all of us. We urge people to be cautious and raise the alarm about any such cyber crime or investment fraud that they see in the cyber world today.
- In the age of the internet, where there is a large number of mobile users in the country, and users look for a source of income on the internet and use it to invest their money, it is important to be aware of such fraud and be cautious and take proper precautions before investing in any such online scheme. It is always advisable to invest only in legitimate sources and after conducting due diligence.
- Be cautious and do your research: Whenever you are investing in any scheme or in digital currency, make sure to verify the authenticity or legitimacy of the person or company who is offering such service. Check the reviews, official website, and feedback from authentic sources. Find out whether the agents or brokers who contact you are licensed to operate in your state and are compliant with regulators or other investors.
- Verify the credentials: Check the genuineness by checking the licenses, registration and certification of the person or company offering such services, whether he is authorised or not.
- Be Skeptical of offers which seem to be too good: If it sounds too good, be cautious and inquire about its authenticity, such as unsolicited offers. Be especially careful if you receive an unsolicited pitch to invest in a particular company or see it praised online but if you could not find current financial information about it from independent sources. It could be a fraudulent scheme. It is advisable to compare promised yields with current returns on well-known stock indexes.
- Seek Expert Advice: If you are a beginner in online investment, you may seek advice from reliable resources such as financial advisors who can provide more clarity on aspects of investment and guidance to help you make informed decisions.
- Avoid Unreliable Platforms: Be cautious and stick to authorised established agencies. Be cautious when dealing with a person or company lacking sufficient user reviews and credible security measures.
- Protect yourself online: Protect yourself online. Fraudsters target users on online and social marketing sites and commit various online frauds; hence, it's important to be cautious and protect yourself online. So be cautious and make your own sound decision after all analysis while investing in any such services.
- Report Suspicious Accounts: If you encounter any social media accounts, social media groups or profiles which seem suspicious and engaged in fraudulent services, you must report such profiles to the respective platform immediately.
- Report cyber crimes to law enforcement agencies: A powerful resource available to victims of cybercrime is the National Cyber Crime Reporting Portal, equipped with a 24x7 helpline number, 1930. This portal serves as a centralised platform for reporting cybercrimes, including financial fraud.
Conclusion:
This recent cyber investment fraud worth Rs 854 Crore, orchestrated by a group of fraudsters operating from a single room, serves as a stark reminder of the risks posed by bad actors. This incident underscores the importance of being vigilant when it comes to online investments and financial transactions. As we navigate the vast and interconnected landscape of the internet, it is imperative that we exercise due diligence and employ best practices to protect ourselves. We need to be cautious and protected from falling victim to these fraudulent schemes, actively reporting suspicious accounts and cybercrimes to relevant authorities through resources like the National Cyber Crime Reporting Portal will contribute to helping stop these types of cyber crimes. Knowledge and awareness are some of the biggest factors we have in fighting back against such cyber frauds in this digital age and making a safer digital environment for everyone.
References
- https://www.news18.com/india/bengaluru-cyber-crime-rs-854-crore-84-banks-accounts-fraud-network-one-bedroom-house-yelahanka-karnataka-8618426.html
- https://indianexpress.com/article/cities/bangalore/cyber-crime-bengaluru-links-over-5000-cases-india-8982753/lite/
Introduction
Misinformation spreads differently with respect to different host environments, making localised cultural narratives and practices major factors in how an individual deals with it when presented in a certain place and to a certain group. In the digital age, with time-sensitive data, an overload of information creates a lot of noise which makes it harder to make informed decisions. There are also cases where customary beliefs, biases, and cultural narratives are presented in ways that are untrue. These instances often include misinformation related to health and superstitions, historical distortions, and natural disasters and myths. Such narratives, when shared on social media, can lead to widespread misconceptions and even harmful behaviours. For example, it may also include misinformation that goes against scientific consensus or misinformation that contradicts simple, objectively true facts. In such ambiguous situations, there is a higher probability of people falling back on patterns in determining what information is right or wrong. Here, cultural narratives and cognitive biases come into play.
Misinformation and Cultural Narratives
Cultural narratives include deep-seated cultural beliefs, folklore, and national myths. These narratives can also be used to manipulate public opinion as political and social groups often leverage them to proceed with their agenda. Lack of digital literacy and increasing information online along with social media platforms and their focus on generating algorithms for engagement aids this process. The consequences can even prove to be fatal.
During COVID-19, false claims targeted certain groups as being virus spreaders fueled stigmatisation and eroded trust. Similarly, vaccine misinformation, rooted in cultural fears, spurred hesitancy and outbreaks. Beyond health, manipulated narratives about parts of history are spread depending on the sentiments of the people. These instances exploit emotional and cultural sensitivities, emphasizing the urgent need for media literacy and awareness to counter their harmful effects.
CyberPeace Recommendations
As cultural narratives may lead to knowingly or unknowingly spreading misinformation on social media platforms, netizens must consider preventive measures that can help them build resilience against any biased misinformation they may encounter. The social media platforms must also develop strategies to counter such types of misinformation.
- Digital and Information Literacy: Netizens must encourage developing digital and information literacy in a time of information overload on social media platforms.
- The Role Of Media: The media outlets can play an active role, by strictly providing fact-based information and not feeding into narratives to garner eyeballs. Social media platforms also need to be careful while creating algorithms focused on consistent engagement.
- Community Fact-Checking: As localised information prevails in such cases, owing to the time-sensitive nature, immediate debunking of precarious information by authorities at the ground level is encouraged.
- Scientifically Correct Information: Starting early and addressing myths and biases through factual and scientifically correct information is also encouraged.
Conclusion
Cultural narratives are an ingrained part of society, and they might affect how misinformation spreads and what we end up believing. Acknowledging this process and taking counter measures will allow us to move further and take steps for intervention regarding tackling the spread of misinformation specifically aided by cultural narratives. Efforts to raise awareness and educate the public to seek sound information, practice verification checks, and visit official channels are of the utmost importance.
References
- https://www.icf.com/insights/cybersecurity/developing-effective-responses-to-fake-new
- https://www.dw.com/en/india-fake-news-problem-fueled-by-digital-illiteracy/a-56746776
- https://www.apa.org/topics/journalism-facts/how-why-misinformation-spreads
Introduction
26th November 2024 marked a historical milestone for India as a Hyderabad-based space technology firm TakeMe2Space, announced the forthcoming launch of MOI-TD “(My Orbital Infrastructure - Technology Demonstrator)”, India's first AI lab in space. The mission will demonstrate real-time data processing in orbit, making space research more affordable and accessible according to the Company. The launch is scheduled for mid-December 2024 aboard the ISRO's PSLV C60 launch vehicle. It represents a transformative phase for innovation and exploration in India's AI and space technology integration space.
The Vision Behind the Initiative
The AI Laboratory in orbit is designed to enable autonomous decision-making, revolutionising satellite exploration and advancing cutting-edge space research. It signifies a major step toward establishing space-based data centres, paving the way for computing capabilities that will support a variety of applications.
While space-based data centres currently cost 10–15 times more than terrestrial alternatives, this initiative leverages high-intensity solar power in orbit to significantly reduce energy consumption. Training AI models in space could lower energy costs by up to 95% and cut carbon emissions by at least tenfold, even when factoring in launch emissions. It positions MOI-TD as an eco-friendly and cost-efficient solution.
Technological Innovations and Future Impact of AI in Space
This AI Laboratory, MOI-TD includes control software and hardware components, including reaction wheels, magnetometers, an advanced onboard computer, and an AI accelerator. The satellite also features flexible solar cells that could power future satellites. It will enable the processing of real-time space data, pattern recognition, and autonomous decision-making and address the latency issues, ensuring faster and more efficient data analysis, while the robust hardware designs tackle the challenges posed by radiation and extreme space environments. Advanced sensor integration will further enhance data collection, facilitating AI model training and validation.
These innovations drive key applications with transformative potential. It will allow users to access the satellite platform through OrbitLaw, a web-based console that will allow users to upload AI models to aid climate monitoring, disaster prediction, urban growth analysis and custom Earth observation use cases. TakeMe2Space has already partnered with a leading Malaysian university and an Indian school (grades 9 and 10) to showcase the satellite’s potential for democratizing space research.
Future Prospects and India’s Global Leadership in AI and Space Research
As per Stanford’s HAI Global AI Vibrancy rankings, India secured 4th place due to its R&D leadership, vibrant AI ecosystem, and public engagement for AI. This AI laboratory is a step further in advancing India’s role in the development of regulatory frameworks for ethical AI use, fostering robust public-private partnerships, and promoting international cooperation to establish global standards for AI applications.
Cost-effectiveness and technological exercise are some of India’s unique strengths and could position the country as a key player in the global AI and space research arena and draw favourable comparisons with initiatives by NASA, ESA, and private entities like SpaceX. By prioritising ethical and sustainable practices and fostering collaboration, India can lead in shaping the future of AI-driven space exploration.
Conclusion
India’s first AI laboratory in space, MOI-TD, represents a transformative milestone in integrating AI with space technology. This ambitious project promises to advance autonomous decision-making, enhance satellite exploration, and democratise space research. Additionally, factors such as data security, fostering international collaboration and ensuring sustainability should be taken into account while fostering such innovations. With this, India can establish itself as a leader in space research and AI innovation, setting new global standards while inspiring a future where technology expands humanity’s frontiers and enriches life on Earth.
References
- https://www.ptinews.com/story/national/start-up-to-launch-ai-lab-in-space-in-december/2017534
- https://economictimes.indiatimes.com/tech/startups/spacetech-startup-takeme2space-to-launch-ai-lab-in-space-in-december/articleshow/115701888.cms?from=mdr
- https://www.ibm.com/think/news/data-centers-space
- https://cio.economictimes.indiatimes.com/amp/news/next-gen-technologies/spacetech-startup-takeme2space-to-launch-ai-lab-in-space-in-december/115718230
