#FactCheck: Debunking the Edited Image Claim of PM Modi with Hafiz Saeed

Overview:

In today’s digital landscape, safeguarding personal data and communications is more crucial than ever. WhatsApp, as one of the world’s leading messaging platforms, consistently enhances its security features to protect user interactions, offering a seamless and private messaging experience

App Lock: Secure Access with Biometric Authentication

To fortify security at the device level, WhatsApp offers an app lock feature, enabling users to protect their app with biometric authentication such as fingerprint or Face ID. This feature ensures that only authorized users can access the app, adding an additional layer of protection to private conversations.

How to Enable App Lock:

1. Open WhatsApp and navigate to Settings.
2. Select Privacy.
3. Scroll down and tap App Lock.
4. Activate Fingerprint Lock or Face ID and follow the on-screen instructions.

Chat Lock: Restrict Access to Private Conversations

WhatsApp allows users to lock specific chats, moving them to a secured folder that requires biometric authentication or a passcode for access. This feature is ideal for safeguarding sensitive conversations from unauthorized viewing.

How to Lock a Chat:

1. Open WhatsApp and select the chat to be locked.
2. Tap on the three dots (Android) or More Options (iPhone).
3. Select Lock Chat
4. Enable the lock using Fingerprint or Face ID.

Privacy Checkup: Strengthening Security Preferences

The privacy checkup tool assists users in reviewing and customizing essential security settings. It provides guidance on adjusting visibility preferences, call security, and blocked contacts, ensuring a personalized and secure communication experience.

How to Run Privacy Checkup:

1. Open WhatsApp and navigate to Settings.
2. Tap Privacy.
3. Select Privacy Checkup and follow the prompts to adjust settings.

Automatic Blocking of Unknown Accounts and Messages

To combat spam and potential security threats, WhatsApp automatically restricts unknown accounts that send excessive messages. Users can also manually block or report suspicious contacts to further enhance security.

How to Manage Blocking of Unknown Accounts:

1. Open WhatsApp and go to Settings.
2. Select Privacy.
3. Tap to Advanced 
4. Enable Block unknown account messages

IP Address Protection in Calls

To prevent tracking and enhance privacy, WhatsApp provides an option to hide IP addresses during calls. When enabled, calls are routed through WhatsApp’s servers, preventing location exposure via direct connections.

How to Enable IP Address Protection in Calls:

1. Open WhatsApp and go to Settings.
2. Select Privacy, then tap Advanced.
3. Enable Protect IP Address in Calls. 

Disappearing Messages: Auto-Deleting Conversations

Disappearing messages help maintain confidentiality by automatically deleting sent messages after a predefined period—24 hours, 7 days, or 90 days. This feature is particularly beneficial for reducing digital footprints.

How to Enable Disappearing Messages:

1. Open the chat and tap the Chat Name.
2. Select Disappearing Messages.
3. Choose the preferred duration before messages disappear.

View Once: One-Time Access to Media Files

The ‘View Once’ feature ensures that shared photos and videos can only be viewed a single time before being automatically deleted, reducing the risk of unauthorized storage or redistribution.

How to Send View Once Media:

1. Open a chat and tap the attachment icon.
2. Choose Camera or Gallery to select media.
3. Tap the ‘1’ icon before sending the media file.

Group Privacy Controls: Manage Who Can Add You

WhatsApp provides users with the ability to control group invitations, preventing unwanted additions by unknown individuals. Users can restrict group invitations to ‘Everyone,’ ‘My Contacts,’ or ‘My Contacts Except…’ for enhanced privacy.

How to Adjust Group Privacy Settings:

1. Open WhatsApp and go to Settings.
2. Select Privacy and tap Groups.
3. Choose from the available options: Everyone, My Contacts, or My Contacts Except

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Conclusion

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WhatsApp continuously enhances its security features to protect user privacy and ensure safe communication. With tools like App Lock, Chat Lock, Privacy Checkup, IP Address Protection, and Disappearing Messages, users can safeguard their data and interactions. Features like View Once and Group Privacy Controls further enhance confidentiality. By enabling these settings, users can maintain a secure and private messaging experience, effectively reducing risks associated with unauthorized access, tracking, and digital footprints. Stay updated and leverage these features for enhanced security.

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Introduction

AI has penetrated most industries and telecom is no exception. According to a survey by Nvidia, enhancing customer experiences is the biggest AI opportunity for the telecom industry, with 35% of respondents identifying customer experiences as their key AI success story. Further, the study found nearly 90% of telecom companies use AI, with 48% in the piloting phase and 41% actively deploying AI. Most telecom service providers (53%) agree or strongly agree that adopting AI would provide a competitive advantage. AI in telecom is primed to be the next big thing and Google has not ignored this opportunity. It is reported that Google will soon add “AI Replies” to the phone app’s call screening feature. 

How Does The ‘AI Call Screener’ Work?

With the busy lives people lead nowadays, Google has created a helpful tool to answer the challenge of responding to calls amidst busy schedules. Google Pixel smartphones are now fitted with a new feature that deploys AI-powered calling tools that can help with call screening, note-making during an important call, filtering and declining spam, and most importantly ending the frustration of being on hold.  

In the official Google Phone app, users can respond to a caller through “new AI-powered smart replies”. While “contextual call screen replies” are already part of the app,  this new feature allows users to not have to pick up the call themselves. 

• With this new feature,  Google Assistant will be able to respond to the call with a customised audio response.
• The Google Assistant, responding to the call, will ask the caller’s name and the purpose of the call. If they are calling about an appointment, for instance, Google will show the user suggested responses specific to that call, such as ‘Confirm’ or ‘Cancel appointment’.

Google will build on the call-screening feature by using a “multi-step, multi-turn conversational AI” to suggest replies more appropriate to the nature of the call. Google’s Gemini Nano AI model is set to power this new feature and enable it to handle phone calls and messages even if the phone is locked and respond even when the caller is silent.

Benefits of AI-Powered Call Screening

This AI-powered call screening feature offers multiple benefits:

1. The AI feature will enhance user convenience by reducing the disruptions caused by spam calls. This will, in turn, increase productivity.
2. It will increase call privacy and security by filtering high-risk calls, thereby protecting users from attempts of fraud and cyber crimes such as phishing.  
3. The new feature can potentially increase efficiency in business communications by screening for important calls, delegating routine inquiries and optimising customer service. 

Key Policy Considerations

Adhering to transparent, ethical, and inclusive policies while anticipating regulatory changes can establish Google as a responsible innovator in AI call management. Some key considerations for AI Call Screener from a policy perspective are:

1. The AI screen caller will process and transcribe sensitive voice data, therefore, the data handling policies for such need to be transparent to reassure users of regulatory compliance with various laws. 
2. AI has been at a crossroads in its ethical use and mitigation of bias. It will require the algorithms to be designed to avoid bias and reflect inclusivity in its understanding of language. 
3. The data that the screener will be using is further complicated by global and regional regulations such as data privacy regulations like the GDPR, DPDP Act, CCPA etc., for consent to record or transcribe calls while focussing on user rights and regulations. 

Conclusion: A Balanced Approach to AI in Telecommunications

Google’s AI Call Screener offers a glimpse into the future of automated call management, reshaping customer service and telemarketing by streamlining interactions and reducing spam. As this technology evolves, businesses may adopt similar tools, balancing customer engagement with fewer unwanted calls. The AI-driven screening will also impact call centres, shifting roles toward complex, human-centred interactions while automation handles routine calls. They could have a potential effect on support and managerial roles. Ultimately, as AI call management grows, responsible design and transparency will be in demand to ensure a seamless, beneficial experience for all users.

References

• https://resources.nvidia.com/en-us-ai-in-telco/state-of-ai-in-telco-2024-report
• https://store.google.com/intl/en/ideas/articles/pixel-call-assist-phone-screen/ 
• https://www.thehindu.com/sci-tech/technology/google-working-on-ai-replies-for-call-screening-feature/article68844973.ece
• https://indianexpress.com/article/technology/artificial-intelligence/google-ai-replies-call-screening-9659612/ 

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Introduction
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" सर्वे भवन्तु सुखिनः, सर्वे सन्तु निरामयाः " May all be happy, may all be free from suffering. This timeless invocation reflects a vision of collective well-being, where progress is meaningful only when shared, and protection extends to every individual in society. This very philosophy lies at the heart of Corporate Social Responsibility, which seeks to ensure that growth is not isolated or unequal, but inclusive, ethical, and mindful of the broader social good.  

At its core, Corporate Social Responsibility is not merely a statutory obligation, it is a reflection of a deeper ethical commitment, an acknowledgement that growth must carry with it a sense of duty towards society. In many ways, CSR embodies the idea that progress without responsibility is incomplete, and that corporations, as key actors shaping modern life, must help safeguard the very communities they engage with.
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Reframing Digital Literacy Through Cyber Safety in CSR Frameworks
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In India, this moral vision has been given a legal structure under the Companies Act, 2013, CSR Schedule VII, which mandates certain classes of companies to allocate a portion of their profits towards socially beneficial activities. Section 135 of the Act requires companies meeting specified financial thresholds to undertake CSR initiatives, guided by principles of inclusivity, sustainability, and social welfare. The underlying values are clear, CSR is intended not as charity, but as a strategic and accountable contribution to societal development.

Schedule VII of the Act further outlines the broad areas that qualify as CSR, including “Education and Digital Literacy”, gender equality, rural development, and measures for reducing inequalities. Within this framework, promoting “digital literacy” has increasingly been recognised as a legitimate and necessary CSR activity, especially in the context of a rapidly digitising society like India.

However, the current understanding of digital literacy within CSR remains incomplete. It often emphasises access and usage, teaching individuals how to navigate digital platforms, use devices, and engage with online services. What remains insufficiently addressed is the question of safety. In an environment where cyber fraud, data breaches, online harassment, and identity theft are becoming increasingly common, digital literacy without cyber awareness risks becoming a partial and potentially harmful intervention.

Embedding cyber awareness and capacity building within ‘digital literacy’ in explicit form is therefore not optional, it is essential. This includes equipping individuals with the ability to recognise online threats, protect personal data, understand digital consent, and respond effectively to cyber risks. It also requires recognising that vulnerable populations, including first-time internet users, women, and marginalised communities, often face disproportionate exposure to cyber harm.

“It is pertinent to note that Cybersecurity awareness training is relevant to CSR but is not yet consistently implemented as an explicit CSR activity. It is often included indirectly within digital literacy programs, highlighting the need for a more structured, progressive and integrated approach.”

Given this reality, there is a strong case for explicitly recognising cyber awareness as a distinct and integral component of CSR activities, rather than treating it as an implicit subset of digital literacy. Doing so would not only align CSR with contemporary societal risks but also ensure that corporate interventions move beyond enabling access to actively ensuring safety.

In a digital society, empowerment without protection is incomplete. If CSR is to truly reflect its foundational values, it must evolve to address not just the opportunities of the digital age, but also its risks.
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Why Cyber Safety Must Be Central to CSR
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The current state of digital ecosystems, which used to operate as secondary systems, now functions as essential systems that support government operations, banking systems, educational institutions, and social communication. The digital environment has its vulnerabilities, which create direct dangers for people in society. The elderly, first-time internet users, and rural communities face higher cyber threat risks because they often lack knowledge and protective resources on responsible use. The implementation of CSR initiatives that provide digital access to these groups, along with how to handle risks, will create greater benefit for their safety. Organisations must encourage the implementation of cyber safety training in their CSR programs because doing so will create value while fulfilling their ethical obligations. The empowerment process needs to achieve complete success, which protects people from any potential dangers according to the "do no harm" principle.
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Key Components of CyberPeace-Aligned Digital Literacy
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To make CSR initiatives more effective and future-ready, organisations should incorporate the following elements into their digital literacy programs:

1. Cyber Awareness and Risk Recognition: The training program teaches participants how to recognise typical security threats, which include phishing attacks and scams, deepfake technology and misinformation.
2. Data Protection and Privacy Literacy: The program teaches users how to protect their personal information, together with the process of giving consent and the methods used to handle their online presence. 
3. Responsible Digital Behaviour: The program teaches people how to use the internet responsibly by showing them how to make ethical decisions that require both respect and accountability while understanding the legal consequences of their actions. 
4. Incident Response and Reporting Mechanisms: The program teaches users about cyber incident response, which includes all reporting methods and available support resources. 
5. Inclusion-Focused Design: The program develops specific solutions which protect various demographic groups from their particular vulnerabilities while maintaining accessibility and essential programmatic relevance.

Policy and Institutional Alignment
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The integration of cyber safety into corporate social responsibility lets organisations achieve their national objectives, which include:

• Strengthening digital trust and resilience
• Supporting safe digital inclusion initiatives
• Complementing the efforts of institutions working on cybersecurity awareness and capacity building

The structured approach requires organisations to execute three specific steps, which include:

• Partnering with cybersecurity organisations and civil society
• Developing standardised cyber awareness modules
• The organisation will use behavioural change indicators to evaluate its impact instead of relying on access metrics.

The Way Forward
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Digital-era Corporate Social Responsibility needs to transition from its present state of providing access to digital resources toward establishing secure online platforms for users. The understanding of digital literacy needs to shift from its current status as a technical ability toward its new definition as a social competency that encompasses safety, responsibility and resilience training.

Companies need to understand their digital transformation obligations because their digital transformation efforts require them to handle all associated risks. The implementation of cyber safety within corporate social responsibility frameworks will enable organisations to develop a secure and trustworthy digital environment that includes all users.

Conclusion
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The implementation of corporate social responsibility needs to fulfil its core mission of creating societal benefits through inclusive practices that span all current digital possibilities and their associated security threats. The field of digital literacy requires a new framework that combines digital safety practices with its existing educational materials.

The digital safety practice ensures that people obtain essential knowledge and skills that enable them to use digital resources securely when they access online content. The process of accomplishing shared community prosperity needs to establish a framework that benefits every person through social advancement and the protection of their rights.
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References
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• https://upload.indiacode.nic.in/schedulefile?aid=AC_CEN_22_29_00008_201318_1517807327856&rid=79
• https://www.allresearchjournal.com/archives/2025/vol11issue4/PartF/11-5-60-511.pdf
• https://www.unesco.org/en/dtc-finance-toolkit-factsheets/corporate-social-responsibility-csr
• https://www.investopedia.com/terms/c/corp-social-responsibility.asp
• https://digitalmarketinginstitute.com/blog/corporate-16-brands-doing-corporate-social-responsibility-successfully
• https://www.imd.org/blog/sustainability/csr-strategy/

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