#FactCheck - "Deepfake Video Falsely Claims Justin Trudeau Endorses Investment Project”

Introduction

Whatsapp is one of the leading OTT messaging platforms, which has been owned by the tech giant Meta since 2013. WhatsApp enjoys a user base of nearly 2.24 billion people globally, with almost 487 million users in India. Since the advent of Whatsapp, it has been the most commonly used messaging app, and it has made an impact to such an extent that it is used for professional as well as personal purposes. Meta powers the platform and follows similar guidelines and policies as its parent company.

The New Feature

Users of WhatsApp on the web and desktop can now access one account from various devices. One WhatsApp account may now be used on up to four handsets thanks to a new update from Meta. Be aware that the multi-device capability has been planned for some time and is finally being made available to stable WhatsApp users. Each linked device (up to four devices can be linked) will function independently, and the independent devices will continue to receive messages even if the central device’s network connection is lost. Remember that WhatsApp will automatically log out of all the companion devices if the primary smartphone is dormant for an extended period. Four more gadgets may be a mix of four PCs and smartphones or four smartphones. This feature is now available for updates and downloads on Android as well as iOS platforms.

Potential issues

As we go deeper into the digital age, it is the responsibility of the tech giants to pilot innovation with features of security by design. Thus such new features should be accompanied by coherent safety and security policies or advisories to ensure the users understand the implications of the new features. Convenience over conditions is an essential part of cyberspace. It points to the civic duty of netizens to go through the conditions of any app rather than only focus on the convenience it creates. The following potential issues may arise from the new features on Whatsapp –

• Increased cybercrime- The bad actors now do not need to access SIM cards to commit frauds over the platforms as now on a single number 4 devices can be used hence the cybercriminal activity can increase over the platform. It is also pertinent for the platform to create SoPs for fake accounts which use multiple devices, as they pose a direct threat to the users and their interests.
• Difficulty in identifying and tracing- The LEAs will face a significant issue in identifying the bad actors and tracing them as the individual’s involvement through a linked device needs to be given legal validity and scope for investigation. This may also cause issues in evidence handling and analysis.
• Surge in Misinformation and Disinformation- With access to multiple devices, the screen time of an individual is also bound to increase. This leads to more time spent online, thus causing a rise in instances of misinformation and disinformation by bad actors. Thus the aspect of fack checking is of prime importance.
• Potential Oversharing of Personal Data- With the increased accessibility on different devices, it is very easy for the app to seek data from all devices on which the app is running, thus leading to a bigger reservoir of personal data for the platforms and data fiduciaries.
• Higher risk of Phishing, Ransomware and Malware Attacks- As the devices under the same login credentials and mobile number will increase, the message can be viewed on all the devices, thus increasing the risk of widespread embedded ransomware and malware in multiple devices is and ever-present threat.
• One number, more criminals- This feature will allow cybercriminals to operate using one device only, earlier they used to forge Adhaar cards to get new sims, but this feature will enable the bad actors to commit crimes and attacks from one single SIM using 4 different devices.
• Rise in Digital Footprint- As the number of devices increases, the users will generate more digital footprints. As a tech giant, Meta will have access to a bigger database, which increases the risk of data breaches by third-party actors.

Conclusion

In the fast-paced digital world, it is important to remain updated about new software, technologies and policies for our applications or forms of tech. This was a long-awaited feature from WhatsApp, and its value of it doesn’t lie in technological advancement only but also in the formulation of policies to govern this technology towards the trust and safety aspect of users. The platforms, in synergy with the policy makers, need to create a robust framework to accommodate the new features and add-ons on apps vehicle, staying in compliance with the laws of the land. Awareness about new features and vulnerabilities is a must for all netizens, and it is a shared responsibility for all netizens to spread the word about safety and security mechanisms.

Introduction

The hospitality industry is noted to be one of the industries most influenced by technology. Hotels, restaurants, and travel services are increasingly reliant on digital technologies to automate core operations and customer interactions. The shift to electronic modes of conducting business has made the industry a popular target for cyber threats. In light of increasing cyber threats, safeguarding personal and sensitive personal data on the part of the hospitality industry becomes significant not only from a customer standpoint but also from an organisational and legal perspective.

Role of cybersecurity in the hospitality industry

A hospitality industry-based entity (“HI entity”) deploys several technologies not only to automate operations but to also deliver excellent customer experiences. Technologies such as IoTs that enable smart controls in rooms, Point-of-Sale systems that manage reservations, Call Accounting Systems that track and record customer calls, keyless entry systems, and mobile apps that facilitate easy booking and service requests are popularly used in addition to operative technologies such as Property Management Systems, Hotel Accounting Systems, Local Area Networks (LAN).{1} These technologies collect vast volumes of data daily due to the nature of operations. Such data necessarily includes personal information such as names, addresses, phone numbers, email IDs etc. and sensitive information such as gender, bank account and payment details, health information pertaining to food allergens etc. Resultantly, the breach and loss of such critical data impacts customer trust and loyalty and in turn, their retention within the business. Lack of adequate cybersecurity measures also impacts the reputation and goodwill of an HI entity since customers are more likely to opt for establishments that prioritise the protection of their data. In 2022, cybercriminals syphoned 20GB of internal documents and customer data from Marriott Hotels, which included credit card information and staff information such as wage data, corporate card number and even a personnel assessment file. A much larger breach was seen in 2018, where 383 million booking records and 5.3 million unencrypted passport numbers were stolen from Marriott’s servers.{2}

Cybersecurity is also central to safeguarding trade secrets and key confidential trade information. An estimate of US $6 trillion per year on average amounts to losses generated from cybercrimes.{3} The figure, however, does not include the cost of breach, expenses related to incident response, legal fees, regulatory fines etc which may be significantly higher for a HI entity when loss of potential profits is factored in.

Cybersecurity is also central from a legal standpoint. Legal provisions in various jurisdictions mandate the protection of guest data. In India, the Digital Personal Data Protection Act 2023, imposes a penalty of up to Rs. 50 Crores on a breach in observing obligations to take reasonable security safeguards to prevent personal data breach.{4} Similarly, the General Data Protection Regulation (GDPR) of the European Union also has guidelines for protecting personal data. Several other industry-specific rules, such as those pertaining to consumer protection,  may also be applicable.

Breaches and Mitigation

There are several kinds of cyber security threats faced by an HI entity. “Fake Booking” is a popular method of cyber attack, whereby attackers build and design a website that is modelled exactly after the hotel’s legitimate website. Many customers end up using such malicious phishing websites thereby exposing their personal and sensitive personal data to threats. Additionally, the provision of free wifi within hotel premises, usually accessible freely to the public, implies that a malicious actor may introduce viruses and updates bearing malware. Other common cyber threats include denial of service (DoS) attacks, supply chain attacks, ransomware threats, SQL injection attacks (a type of attack where malicious code is inserted into a database to manipulate data and gain access to information), buffer overflow or buffer overrun (when the amount of data exceeds its storage capacity, implying that the excess data overflows into other memory locations and corrupt or overwrites data in those locations). 

One of the best ways to manage data breaches is to leverage newer technologies that operate on a “privacy by design” model. An HI entity must deploy web application firewalls (WAF) that differ from regular firewalls since they can filter the content of specific web applications and prevent cyber attacks. Another method to safeguard data is by deploying a digital certificate which binds a message/instruction to the owner/generator of the message. This is useful in preventing any false claims fraud by customers. Digital certificates may be deployed on distributed ledger technologies such as blockchain, that are noted for their immutability, transparency and security. Self-sovereign identities or Identifiers (SSI) are also a security use-concept of blockchain whereby individuals own and control their personal data, thereby eliminating reliance on central authorities.{5} In the hospitality industry, SSIs enhance cybersecurity by securely storing identity-related information on a decentralised network, thereby reducing the risk of data breaches. Users can selectively share their information, ensuring privacy and minimising data exposure. This approach not only protects guests' personal details but also streamlines authentication processes, making interactions safer and more efficient.

From a less technical standpoint, cybersecurity insurance may be opted for by a hotel to secure themselves and customer information against breach. Through such insurance, a hotel may cover the liability that arises from breaches caused by both first- and third-party actions.{6} Additionally, Payment Cards Industry Data Security Standards should be adhered to, since these standards ensure that businesses should apply best practices when processing credit card data through optimised security. Employee training and upskilling in basic, practical cybersecurity measures and good practices is also a critical component of a comprehensive cybersecurity strategy.

References:

• [1]  The Growing Importance of Cybersecurity in the Hospitality Industry”, Alfatec, 11 September 2023 https://www.alfatec.ai/academy/resource-library/the-growing-importance-of-cybersecurity-in-the-hospitality-industry
• [2]  Vigliarolo, Brandon, “Marriott Hotels admit to third data breach in 4 years”, 6 July 2022 https://www.theregister.com/2022/07/06/marriott_hotels_suffer_yet_another/#:~:text=In%20the%20case%20of%20the,of%20an%20individual%20organization%20ever. 

• [3] Shabani, Neda & Munir, Arslan. (2020). A Review of Cyber Security Issues in the Hospitality Industry. 10.1007/978-3-030-52243-8_35. https://www.researchgate.net/publication/342683038_A_Review_of_Cyber_Security_Issues_in_Hospitality_Industry/citation/download    
• [4] The Digital Personal Data Protection Act 2023 https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf 
• [5]  “What is self-sovereign identity?”, Sovrin, 6 December 2018 https://sovrin.org/faq/what-is-self-sovereign-identity/ 
• [6] Yasar, Kinza, “Cyber Insurance”, Tech Target https://www.techtarget.com/searchsecurity/definition/cybersecurity-insurance-cybersecurity-liability-insurance 

Introduction

Your iPhone isn’t just a device: it’s a central hub for almost everything in your life. From personal photos and videos to sensitive data, it holds it all. You rely on it for essential services, from personal to official communications, sharing of information, banking and financial transactions, and more. With so much critical information stored on your device, protecting it from cyber threats becomes essential. This is where the iOS Lockdown Mode feature comes in as a digital bouncer to keep cyber crooks at bay.

Apple introduced the ‘lockdown’ mode in 2022. It is a new optional security feature and is available on iPhones, iPads, and Mac devices. It works as an extreme and optional protection mechanism for a certain segment of users who might be at a higher risk of being targeted by serious cyber threats and intrusions into their digital security.  So people like journalists, activists, government officials, celebrities, cyber security professionals, law enforcement professionals, and lawyers etc are some of the intended beneficiaries of the feature. Sometimes the data on their devices can be highly confidential and it can cause a lot of disruption if leaked or compromised by cyber threats. Given how prevalent cyber attacks are in this day and age, the need for such a feature cannot be overstated. This feature aims at providing an additional firewall by limiting certain functions of the device and hence reducing the chances of the user being targeted in any digital attack. 

How to Enable Lockdown Mode in Your iPhone

On your iPhone running on iOS 16 Developer Beta 3, you just need to go to Settings - Privacy and Security - Lockdown Mode. Tap on Turn on Lockdown Mode, and read all the information regarding the features that will be unavailable on your device if you go forward, and if you’re satisfied with the same all you have to do is scroll down and tap on Turn on Lockdown Mode. Your iPhone will get restarted with Lockdown Mode enabled. 

Easy steps to enable lockdown mode are as follows:

1. Open the Settings app.
2. Tap Privacy & Security.
3. Scroll down, tap Lockdown Mode, then tap Turn On Lockdown Mode.

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How Lockdown Mode Protects You

Lockdown Mode is a security feature that prevents certain apps and features from functioning properly when enabled. For example, your device will not automatically connect to Wi-Fi networks without security and will disconnect from a non-secure network when Lockdown Mode is activated. Many other features may be affected because the system will prioritise security standards above the typical operational functions. Since lockdown mode restricts certain features and activities, one can exclude a particular app or website in Safari from being impacted and limited by restrictions. Only exclude trusted apps or websites if necessary.

References:

1. https://support.apple.com/en-in/105120#:~:text=Tap%20Privacy%20%26%20Security.,then%20enter%20your%20device%20passcode
2. https://www.business-standard.com/technology/tech-news/apple-lockdown-mode-what-is-it-and-how-it-prevents-spyware-attacks-124041200667_1.html

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