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Introduction

Digital Public Infrastructure (DPI) serves as the backbone of e-governance, enabling governments to deliver services more efficiently, transparently, and inclusively. By leveraging information and communication technology (ICT), digital governance systems reconfigure traditional administrative processes, making them more accessible and citizen-centric. However, the successful implementation of such systems hinges on overcoming several challenges, from ensuring data security to fostering digital literacy and addressing infrastructural gaps.

This article delves into the key enablers that drive effective DPI and outlines the measures already undertaken by the government to enhance its functionality. Furthermore, it outlines strategies for their enhancement, emphasizing the need for a collaborative, secure, and adaptive approach to building robust e-governance systems.

Key Enablers of DPI

Digital Public Infrastructure (DPI), the foundation for e-governance,  relies on common design, robust governance, and private sector participation for efficiency and inclusivity. This requires common principles, frameworks for collaboration, capacity building, and the development of common standards. Some of the key measures undertaken by the government in this regard include: 

1. Data Protection Framework: The Digital Personal Data Protection (DPDP) Act of 2023 establishes a framework to ensure consent-based data sharing and regulate the processing of digital personal data. It delineates the responsibilities of data fiduciaries in safeguarding users' digital personal data.
2. Increasing Public-Private Partnerships: Refining collaboration between the government and the private sector has accelerated the development, maintenance, expansion, and trust of the infrastructure of DPIs, such as the AADHAR, UPI, and  Data Empowerment and Protection Architecture (DEPA). For example, the Asian Development Bank attributes the success of UPI to its “consortium ownership structure”, which enables the wide participation of major financial stakeholders in the country.
3. Coordinated Planning: The PM-Gati Shakti establishes a clear coordination framework involving various inter-governmental stakeholders at the state and union levels. This aims to significantly reduce project duplications, delays, and cost escalations by streamlining communication, harmonizing project appraisal and approval processes, and providing a comprehensive database of major infrastructure projects in the country. This database called the National Master Plan, is jointly accessible by various government stakeholders through APIs.
4. Capacity Building for Government Employees:  The National e-Governance Division of the Ministry of Electronics and Information Technology routinely rolls out multiple training programs to build the technological and managerial skills required by government employees to manage Digital Public Goods (DPGs). For instance, it recently held a program on “Managing Large Digital Transformative Projects”. Additionally, the Ministry of Personnel, Public Grievances, and Pensions has launched the Integrated Government Online Training platform  (iGOT) Karmayogi for the continuous learning of civil servants across various domains. 

Digital Governance; Way Forward

E-governance utilizes information and communication technology (ICT) such as Wide Area Networks, the Internet, and mobile computing to implement existing government activities, reconfiguring the structures and processes of governance systems. This warrants addressing certain inter-related challenges such as : 

1. Data Security: The dynamic and ever-changing landscape of cyber threats necessitates regular advancements in data and information security technologies, policy frameworks, and legal provisions. Consequently, the digital public ecosystem must incorporate robust data cybersecurity measures, advanced encryption technologies, and stringent privacy compliance standards to safeguard against data breaches.
2. Creating Feedback Loops: Regular feedback surveys will help government agencies improve the quality, efficiency, and accessibility of digital governance services by tailoring them to be more user-friendly and enhancing administrative design. This is necessary to build trust in government services and improve their uptake among beneficiaries. Conducting the decennial census is essential to gather updated data that can serve as a foundation for more informed and effective decision-making.
3. Capacity Building for End-Users: The beneficiaries of key e-governance projects like Aadhar and UPI may have inadequate technological skills, especially in regions with weak internet network infrastructure like hilly or rural areas. This can present challenges in the access to and usage of technological solutions.  Robust capacity-building campaigns for beneficiaries can provide an impetus to the digital inclusion efforts of the government.
4. Increasing the Availability of Real-Time Data: By prioritizing the availability of up-to-date information, governments and third-party enterprises can enable quick and informed decision-making.  They can effectively track service usage, assess quality, and monitor key metrics by leveraging real-time data. This approach is essential for enhancing operational efficiency and delivering improved user experience.
5. Resistance to Change: Any resistance among beneficiaries or government employees to adopt digital governance goods may stem from a limited understanding of digital processes and a lack of experience with transitioning from legacy systems.  Hand-holding employees during the transitionary phase can help create more trust in the process and strengthen the new systems. 

Conclusion

Digital governance is crucial to transforming public services, ensuring transparency, and fostering inclusivity in a rapidly digitizing world. The successful implementation of such projects requires addressing challenges like data security, skill gaps, infrastructural limitations, feedback mechanisms, and resistance to change. Addressing these challenges with a strategic, multi-stakeholder approach can ensure the successful execution and long-term impact of large digital governance projects. By adopting robust cybersecurity frameworks, fostering public-private partnerships, and emphasizing capacity building, governments can create efficient and resilient systems that are user-centric, secure, and accessible to all. 

References

• https://www.adb.org/sites/default/files/publication/865106/adbi-wp1363.pdf 
• https://www.jotform.com/blog/government-digital-transformation-challenges/ 
• https://aapti.in/wp-content/uploads/2024/06/AaptixONI-DPIGovernancePlaybook_compressed.pdf 
• https://community.nasscom.in/sites/default/files/publicreport/Digital%20Public%20Infrastructure%2022-2-2024_compressed.pdf 
• https://proteantech.in/articles/Decoding-Digital-Public-Infrastructure-in-India/ 

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Introduction

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India currently faces a crucial moment because its digital system experiences rapid growth while cyber criminals take advantage of this development to increase their fraudulent activities. The Department of Telecommunications (DoT) has implemented a new regulatory requirement that mandates all messaging and communication platforms to use SIM-binding technology as their primary security measure. The new rule, which starts on 1st March 2026, requires WhatsApp, Telegram, Signal and other similar applications to operate only when users have their registered SIM card present in their device. The telecom identifier restriction aims to prevent unauthorised access, but it creates significant privacy concerns, together with issues of proportionality and platform governance.

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Understanding the SIM-Binding Directive

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SIM-binding establishes direct links between communication platform accounts and the SIM cards used for registration. The application will stop working when users take out their SIM card, turn it off, or get a new SIM card. Users must re-authenticate their sessions through the main device because web-based sessions, including WhatsApp Web, will automatically log out after six hours of use. 

The Telecommunications Act, 2023 and Telecom Cyber Security Rules serve as the base legal authority for this directive. The regulation requires Telecommunication Identity User Entities (TIUEs), which identify users through mobile numbers, to maintain service access based on verified telecommunications credentials.

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Rationale: Addressing Cyber Fraud and Misuse

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The policy exists because cyber fraud activities have reached a point where they require a more powerful response. Authorities have stated that messaging applications maintain their operational capacity even after users remove their SIM cards, which allows international scammers to use Indian phone numbers for their fraudulent activities. SIM-binding aims to: 

• Restore traceability by linking active accounts to verified SIM-based identities.
• Reduce remote access abuse, which includes both account takeovers and impersonation scams.
• Stop fraudulent activities that require physical device access through the creation of permanent sessions.
• Build a system of accountability that extends throughout the telecommunications industry.

The government introduced this measure as an appropriate solution to deal with systemic vulnerabilities because reported cyber fraud losses in 2024 reached more than ₹22,800 crore.

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Security with Responsibility

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‍The system requires digital trust to be established through secure identity verification systems, which include official systems for verification and operational systems that enable governmental agencies to work together. 

CyberPeace principles require security measures to maintain three essential conditions, which are:

• They must respond to existing dangers 
• Their execution process must be open to public observation 
• They need to protect user rights, which include their right to privacy and personal independence 
• They must provide equal access while safeguarding against negative impacts on at-risk user groups. 

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Industry Response and Governance Challenges

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The directive has received diverse responses from people who work in different fields. Some platforms are testing SIM presence verification features for their upcoming changes, according to reports, while industry groups representing major technology companies have raised legal issues. They argue that the mandate may exceed the regulatory scope of the DoT and potentially conflict with constitutional protections. The existing tension demonstrates how governments face difficulties because they must protect national security while managing international platform operations and legal systems. The situation requires multiple stakeholders to work together because governments, industry, and civil society need to design policies through their collective input.

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Policy Insights and Recommendations

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The successful balanced execution of this initiative depends on these two essential elements:

1. Clear Implementation Guidelines: Organizations need to establish detailed technical standards together with compliance frameworks, which must be followed during their implementation process across various platforms. 
2. Privacy Safeguards: The telecom service provider must implement strong data protection measures that protect customer data from unauthorised access through SIM-binding technology. 
3. User Awareness and Transparency: Users should receive information about SIM-binding effects on their access rights, together with security controls, which will help them build trust and provide informed consent. 
4. Flexibility for Edge Cases: Provisions should exist for legitimate use cases such as device changes, international travel, and accessibility needs. 
5. Global Interoperability Dialogue: India should engage with global stakeholders to ensure that such measures do not fragment the digital ecosystem.

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Conclusion

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The SIM-binding directive establishes India’s defence against cyber threats by solving a specific problem that exists in digital identity verification. The system establishes CyberPeace as its fundamental base through its shift from reactive cybersecurity practices toward preventive digital governance methods. 

The system will achieve its desired results only if it effectively manages the three elements of security protection, privacy maintenance, and user convenience. SIM-binding and similar policies require ongoing assessment because their implementation affects both national security and the fundamental principles of trustworthiness, inclusiveness, and ethical digital governance.

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References

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• https://www.opindia.com/2026/02/sim-binding-to-be-implemented-from-1st-march-what-it-means-and-how-it-will-impact-users/
• https://www.ndtv.com/india-news/sim-binding-rule-set-to-change-how-whatsapp-telegram-work-in-india-from-march-1-11148903#:~:text=Under%20the%20new%20framework%2C%20messaging,is%20re%2Dinserted%20and%20authenticated.
• https://timesofindia.indiatimes.com/technology/tech-news/telecom-departments-sim-binding-rule-to-come-into-effect-from-tomorrow-march-1-what-is-sim-binding-how-it-works-and-what-it-means-for-whatsapp-users/articleshow/128879561.cms
• https://www.deccanherald.com/technology/whatsapp-begins-testing-sim-binding-in-india-3913963

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AI systems have grown in both popularity and complexity on which they operate. They are enhancing accessibility for all, including people with disabilities, by revolutionising sectors including healthcare, education, and public services.  We are at the stage where AI-powered solutions that can help people with mental, physical, visual or hearing impairments perform everyday and complex tasks are being created. 

Generative AI is now being used to amplify human capability. The development of tools for speech-to-text and image recognition is helping in facilitating communication and interaction for visually or hearing-impaired individuals, and smart prosthetics are providing tailored support. Unfortunately, even with these developments, PWDs have continued to face challenges. Therefore, it is important to balance innovation with ethical considerations aand ensuring that these technologies are designed with qualities like privacy, equity, and inclusivity in mind. 

Access to Tech: the Barriers Faced by PWDs 

PWDs face several barriers while accessing technology. Identifying these challenges is important as they lack computer accessibility, in the use of hardware and software, which has become a norm in life nowadays. Website functions that only work when users click with a mouse, self-service kiosks without accessibility features, touch screens without screen reader software or tactile keyboards, and out-of-order equipment, such as lifts, captioning mirrors and description headsets, are just some difficulties that they face in their day-to-day life.

While they are helpful, much of the current technology doesn’t fully address all disabilities. For example, many assistive devices focus on visual or mobility impairments, but they fall short of addressing cognitive or sensory conditions. In addition to this, these solutions often lack personalisation, making them less effective for individuals with diverse needs. AI has significant potential to bridge this gap. With adaptive systems like voice assistants, real-time translation, and personalised features, AI can create more inclusive solutions, improving access to both digital and physical spaces for everyone.

The Importance of Inclusive AI Design

Creating an Inclusive AI design is important. It ensures that PWDs are not excluded from technological advancements because of the impairments that they are suffering from. The concept of an ‘inclusive or universal’ design promotes creating products and services that are usable for the widest possible range of people.  Tech Developers have an ethical responsibility to create advancements in AI that serve everyone. Accessibility features should be built into the core design. They should be treated as a practice rather than an afterthought. However, bias in AI development often stems from data of a non-representative nature, or assumptions can lead to systems that overlook or poorly serve PWDs. If AI algorithms are trained on limited or biased data, they risk excluding marginalised groups, making ethical, inclusive design a necessity for equity and accessibility.

Regulatory Efforts to Ensure Accessible AI

In India, the Rights of Persons with Disabilities Act of 2016 impresses upon the need to provide PWDs with equal accessibility to technology. Subsequently, the DPDP Act of 2023 highlights data privacy concerns for the disabled under section 9 to process their data. 

On the international level, the newly incorporated EU’s AI Act mandates measures for transparent, safe, and fair access to AI systems along with including measures that are related to accessibility. 

In the US, the Americans with Disabilities Act of 1990 and Section 508 of the 1998 amendment to the Rehabilitation Act of 1973 are the primary legislations that work on promoting digital accessibility in public services.

Challenges in implementing Regulations for AI Accessibility for PWDs

Defining the term ‘inclusive AI’ is a challenge. When working on implementing regulations and compliance for the accessibility of AI, if the primary work is left undefined, it makes the task of creating tools to address the issue an issue. The rapid pace of tech and AI development has more often outpaced legal frameworks in development. This leads to the creation of enforcement gaps. Countries like Canada and tech industry giants like Microsoft and Google are leading forces behind creating accessible AI innovations. Their regulatory frameworks focus on developing AI ethics with inclusivity and collaboration with disability rights groups. 

India’s efforts in creating an inclusive AI include the redesign of the Sugamya Bharat app. The app had been created to assist PWDs and the elderly.  It will now be incorporating AI features specifically to assist the intended users. 

Though AI development has opportunities for inclusivity, unregulated development can be risky.  Regulation plays a critical role in ensuring that AI-driven solutions prioritise inclusivity, fairness, and accessibility, harnessing AI’s potential to empower PWDs and contribute to a more inclusive society.

Conclusion

AI development can offer PWDs unprecedented independence and accessibility in leading their lives. The development of AI while keeping inclusivity and fairness in mind is needed to be prioritised. AI that is free from bias, combined with robust regulatory frameworks, together are essential in ensuring that AI serves equitably. Collaborations between tech developers, policymakers, and disability advocates need to be supported and promoted to build AI systems. This will in turn work towards bridging the accessibility gaps for PWDs. As AI continues to evolve, maintaining a steadfast commitment to inclusivity will be crucial in preventing marginalisation and advancing true technological progress for all.

References

• https://www.business-standard.com/india-news/over-1-4k-accessibility-related-complaints-filed-on-govt-app-75-solved-124090800118_1.html 
• https://www.forbes.com/councils/forbesbusinesscouncil/2023/06/16/empowering-individuals-with-disabilities-through-ai-technology/ .
• https://hbr.org/2023/08/designing-generative-ai-to-work-for-people-with-disabilities ‍
• Thehttps://blogs.microsoft.com/on-the-issues/2018/05/07/using-ai-to-empower-people-with-disabilities/andensur,personalization