TRAI on Promotional Messages & Calls

Introduction
The Telecom Regulatory Authority of India (TRAI), on March 13 2023, published a new rule to regulate telemarketing firms. Trai has demonstrated strictness when it comes to bombarding users with intrusive marketing pitches. In a report, TRAI stated that 10-digit mobile numbers could not be utilised for advertising. In reality, different phone numbers are given out for regular calls and telemarketing calls. Hence, it is an appropriate and much-required move in order to suppress and eradicate phishing scammers and secure the Indian Cyber-ecosystem at large.
What are the new rules?
The rules state that now 10-digit unregistered mobile numbers for promotional purposes would be shut down over the following five days. The rule claim that calling from unregistered mobile numbers had been banned was published on February 16. In this case, using 10-digit promotional messages for promotional calling will end within the following five days. This step by TRAI has been seen after nearly 6-8 months of releasing the Telecommunication Bill, 2022, which has focused towards creating a stable Indian Telecom market and reducing the phoney calls/messages by bad actors to reduce cyber crimes like phishing. This is done to distinguish between legitimate and promotional calls. According to certain reports, some telecom firms allegedly break the law by using 10-digit mobile numbers to make unwanted calls and send promotional messages. All telecom service providers must execute the requirements under the recent TRAI directive within five days.
How will the new rules help?
The promotional use of a cellphone number with 10 digits was allowed since the start, however, with the latest NCRB report on cyber crimes and the rising instances and reporting of cyber crimes primarily focused towards frauds related to monetary gains by the bad actors points to the issue of unregulated promotional messages. This move will act as a critical step towards eradicating scammers from the cyber-ecosystem, TRAI has been very critical in understanding the dynamics and shortcomings in the regulation of the telecom spectrum and network in India and has shown keen interest towards suppressing the modes of technology used by the scammers. It is a fact that the invention of the technology does not define its use, the policy of the technology does, hence it is important to draft ad enact policies which better regulate the existing and emerging technologies.
What to avoid?
In pursuance of the rules enacted by TRAI, the business owners involved in promotional services through 10-digit numbers will have to follow these steps-
- It is against the law to utilise a 10-digit cellphone number for promotional calls.
- You should stop doing so right now.
- Your mobile number will be blocked in the following five days if not.
- Users employed by telemarketing firms are encouraged to refrain from using the system in such circumstances.
- Those working for telemarketing firms are encouraged not to call from their mobile numbers.
- Users should phone the company’s registered mobile number for promotional purposes.
Conclusion
The Indian netizen has been exposed to the technology a little later than the western world. However, this changed drastically during the Covid-19 pandemic as the internet and technology penetration rates increased exponentially in just a couple of months. Although this has been used as an advantage by the bad actors, it was pertinent for the government and its institutions to take an effective and efficient step to safeguard the people from financial fraud. Although these frauds occur in high numbers due to a lack of knowledge and awareness, we need to work on preventive solutions rather than precautionary steps and the new rules by TRAI point towards a safe, secured and sustainable future of cyberspace in India.
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Introduction
India is making strides in developing its own quantum communication capabilities, despite being a latecomer compared to nations like China and the US. In the digital age, quantum communication is gradually becoming one of the most important technologies for national security. It promises to transform secure data exchange across government, financial, and military systems by enabling unhackable communication channels through quantum concepts like entanglement and superposition. Scientists from the Defence Research and Development Organisation (DRDO) and IIT Delhi recently demonstrated quantum communication over a distance of over one kilometre in free space. One significant step at a time, India's quantum roadmap is beginning to take shape thanks to strategic partnerships between top research institutes and defence organisations.
Recent Developments
- In February 2022, by DRDO and IIT Delhi, a 100 km Quantum Key Distribution (QKD) link was established between Prayagraj and Vindhyachal using pre-existing commercial-grade optical fibre, with secure key rates of up to 10 kHz. This proved that using India's current telecom infrastructure to implement quantum-secure communication is feasible.
- Scientists at DRDO finished testing a 6-qubit superconducting quantum processor in August 2024, showing complete system integration by submitting quantum circuits through a cloud interface, running them on quantum hardware, and updating the results.
- A free-space QKD demonstration over over 1 km was conducted in June 2025, with a secure key rate of approximately 240 bits/s and a Quantum Bit Error Rate (QBER) of less than 7%. A crucial step towards satellite-based and defence-grade secure networks, this successful outdoor trial demonstrates that quantum-secure communication is now feasible in actual atmospheric conditions.
- India is looking to space as well. Since 2017, the Raman Research Institute (RRI) and ISRO have been collaborating on satellite-based QKD, with funding totalling more than ₹15 crore. In 2025, a specialised QKD-enabled satellite called SAQTI (Secured Applications using Quantum and optical Technologies by ISRO) is anticipated to go into orbit. The initiative's foundation has already been established by ground-based quantum encryption trials up to 300 meters.
- In India, private companies such as QNu Labs are assisting in the commercialisation of quantum communication. QNu, which was founded at IIT Madras, has created the plug-and-play QKD module Armos, the quantum random number generator (QRNG)Tropos, and the integrated platform QShield, which combines QKD, QRNG, and post-quantum cryptography (PQC).
Where India Stands Globally
India is still in its infancy when compared to China's 2,000 km Beijing–Shanghai QKD network and its satellite-based communication accomplishments. Leading nations like the US, UK, and Singapore are also ahead of the curve, concentrating on operationalising QKD trials for government systems and incorporating post-quantum cryptography (PQC) into national infrastructure.
However, considering the nation's limited prior exposure to quantum technologies, India's progress is noteworthy for its rapid pace and indigenous innovation.
Policy Challenges and Priorities
- Strong policy support is required to match India's efforts in quantum communication. The standardisation of PQC algorithms and their incorporation into digital public infrastructure have to be major priorities.
- Scaling innovation from lab to deployment through public-private partnership
- Accelerating satellite QKD to establish a secure communications ecosystem owned by India.
- International standards compliance and worldwide interoperability for secure quantum protocols.
Conclusion
India has made timely strides in quantum communication, spearheaded by DRDO, IITs, and ISRO. Establishing unbreakable communication systems will be essential to national security as digital infrastructure becomes more and more integrated into governance and economic life. India can establish itself as a significant player in the developing quantum-secure world with consistent investment, well-coordinated policy, and international collaboration.
References
- https://www.thehindu.com/sci-tech/science/quantum-communication-iit-delhi-drdo-entanglement-qkd-explained/article69705017.ece
- https://drdo.gov.in/drdo/quantum-technologies
- https://www.indiatoday.in/science/story/the-end-of-hacking-how-isro-and-drdo-are-building-an-unhackable-quantum-future-2743715-2025-06-22
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2136702
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=1800648
- https://thequantuminsider.com/2024/08/29/indias-drdo-scientists-complete-testing-of-6-qubit-superconducting-quantum-processor/
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2077600
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2121617
- https://www.rri.res.in/news/quic-lab-achieves-next-step-towards-realising-secure-satellite-based-quantum-communication#:~:text=QuIC%20lab%20achieves%20the%20next,transactions%2Dsafe%2D2561836.html
- https://www.gsma.com/newsroom/post-quantum-government-initiatives-by-country-and-region/
- https://tech.hindustantimes.com/tech/news/rri-demonstrates-secure-satellite-based-quantum-communication-in-collaboration-with-isro-71680375748247.html

Technology has revolutionized our lives, offering countless benefits and conveniences that make our daily lives more accessible and connected. However, with these benefits come potential challenges and risks that can impact our digital experiences. In this article, we have gathered expert advice on the impact of technology use in our daily lives, including the importance of warranties and tech protection in safeguarding our technology investments. Our experts offer invaluable insights and guidance on using technology safely and effectively while protecting us from unexpected costs or problems. Whether you’re a casual user or a technology enthusiast, our experts’ insights will help you navigate the world of technology with confidence and peace of mind.
How to protect kids from online abuse in the modern era of technology?
“As parents, it’s important to acknowledge that online child abuse is a widespread problem that we need to address. But does this mean we should ban technology from our children’s lives? Absolutely not! Technology is an integral part of our children’s lives, providing numerous benefits. Instead, we should think of practical ways to minimize the risks of online abuse. Many parents today depend on parental control apps like Mobicip to safeguard their children’s online activities and build healthy digital habits. These apps allow parents to supervise their child’s online behavior, restrict screen time, prevent access to certain websites and applications, filter inappropriate content, and get instant notifications about dangerous interactions or inappropriate content. Parents feel reassured and free of worry, knowing that their children’s online surroundings are secure and protected. In addition to using a parental control app, we must also focus on building a strong connection with our kids. By initiating conversations about their digital lives, we can understand their digital world, educate them about the potential risks and dangers of the internet, and teach them how to stay safe. By being proactive and engaged in our children’s digital lives, we can protect them from online abuse while still allowing them to benefit from technology.”
How to increase engagement in online classes via technology?
“Online classes have gained immense popularity in recent years due to their many advantages. However, online educators face several challenges that can impede the effectiveness of their classes, one of which is the lack of engagement from students. To address this challenge, it is crucial to adopt certain strategies that can increase student engagement and create a more meaningful learning environment.
One effective strategy is to limit the number of chokepoints that students may face while enrolling in a class. This can be achieved by using booking and scheduling technology that provides students with a hassle-free experience. The system sends regular reminders and notifications to learners about upcoming classes and assignments, helping them stay organized and committed to their learning.
Technology plays a vital role in improving communication between students and teachers and in increasing student engagement and participation during a session. Utilizing technology such as polling, chat boxes, and breakout rooms enables learners to actively participate in the class and share their perspectives, leading to more effective learning.
Personalization is also essential in creating a meaningful learning environment. A scheduling system can help create customized learning paths for each student, where they can progress at their own pace and focus on topics that interest them. This ensures that each student receives individual attention and is able to learn in a way that suits their learning style.
Moreover, gamification techniques can be used to make the learning process more fun and engaging. This includes using badges, points, and leaderboards to motivate learners to achieve their goals while competing with each other.”
Dr. Sukanya Kakoty, Omnify
How to choose the best due diligence software for your business?
“With a variety of solutions on the market, finding the best due diligence software for your business can be a tedious task. In addition to the software’s capabilities meeting your needs, there are other factors to consider when picking the right solution for your business. As due diligence involves the sharing of sensitive information, security is a key factor to consider. When browsing solutions, it is important to consider if their security features are up to industry standards. User-friendliness is another factor to consider when adopting a new due diligence software. Introducing a new tool should increase team efficiency, not disrupt your existing workflow. When searching for the perfect due diligence solution, pick one that meets the above criteria and more. DealRoom is a lifecycle deal management solution, providing pipeline, diligence, integration, and document management all under one platform. DealRoom’s user-friendly and intuitive features allow for customizable workflows to fit the specific needs of each user. DealRoom also offers industry-leading security features, including data encryption, granular permissions, and detailed audit logs, guaranteeing that your information is always protected. When choosing the best due diligence software for your business, consider a user-friendly, flexible, and secure solution.”
Why are backups important, and what is the safest way of doing them?
“Backups are important for several reasons. They help to protect against data loss, which can be caused by a variety of reasons, such as hardware failure, software corruption, natural disasters, or cyber-attacks. Backups also help to ensure that important data is available when needed, such as in the case of an emergency or system failure. Additionally, backups provide a way to recover deleted or corrupted files. This is also important because the loss of data can result in consequences such as financial loss, damage to reputation, and even legal issues. If not these, then loss of data may also lead to emotional effects in certain cases. A backup, however, can restore data quickly and avoid any significant disruption, emotional or otherwise. The safest way of doing backups is by following the 3-2-1 backup rule. This rule states that you should have at least three copies of your data, stored on at least two different storage media, with one copy stored offsite. This provides redundancy in case of a failure of one storage medium or location.
There are several methods of backing up data, including:
- External hard drives or USB drives: These are inexpensive and portable, making them a popular choice for personal backups. However, they can be lost or damaged, so it is important to keep them in a safe location and make regular backups.
- Cloud backups: These store data on remote servers, which can be accessed from anywhere with an internet connection. This provides an offsite backup solution, but it is important to choose a reputable provider and to ensure that the data is encrypted and secure.
- Network-attached storage (NAS): These are devices that connect to a network and provide centralized storage for multiple devices. They can be configured to automatically back up data from multiple devices on the network.
- Tape backups: These are less common but are still used by some businesses for the long-term storage of large amounts of data.
Regardless of the backup method chosen, it is important to regularly test backups regularly to ensure that they can be successfully restored in case of an emergency.”
What are the best trending electric toys for kids in 2023?
“Augmented Reality (AR) Toys: These toys blend the physical and digital world, providing an immersive experience. Popular examples include AR-enabled building sets and interactive storybooks that come to life through an app.
Educational Robotics: Robotics toys like the LEGO Mindstorms Robot Inventor and Sphero’s programmable robots have gained popularity for teaching coding, engineering, and problem-solving skills through hands-on play.”
Aside from security, what are some of the features of a VPN?
“Accessing geo-restricted content: One of the main benefits of using a VPN is its ability to bypass geographical restrictions in the world of flight prices, content, gaming, and more. Many websites and online services are only available in certain countries or regions. With a VPN, you can change your virtual location and access content that is otherwise blocked or unavailable in your country. Imagine you’re playing a game with friends; by using a VPN, you can improve your gaming experience by connecting to a server closer to the game’s host location and bypassing regional restrictions to access features unavailable in your region.
Increased privacy and anonymity: While security and privacy go hand in hand, VPNs offer more than just encryption. They also provide a level of anonymity by masking your IP address and making it difficult for websites and online services to track your online activity. This can be particularly useful for users who are concerned about their online privacy or who want to avoid targeted ads.
Faster internet speeds: Believe it or not, using a VPN can actually improve your internet speed in certain situations. If your internet service provider (ISP) is throttling your internet speed, a VPN can help you bypass this by encrypting your traffic and hiding it from your ISP. Additionally, some VPN providers offer dedicated servers that are optimized for faster speeds, reducing buffering and improving download and upload speeds.”
How does creating a website can help a home business?
“As a digital marketing consultant, I once worked with a client who had a home-based bakery business. She struggled to reach new customers beyond her local community and wanted to expand her reach and grow her business. After assessing her needs, I recommended that she create a website for her business. With the website, she could showcase her unique baked goods, provide a platform for online ordering, and expand her reach to customers beyond her local community. The website was designed to be visually appealing and user-friendly while effectively showcasing the brand and products in an attractive way. Additionally, the website was optimized for search engines and integrated with social media platforms to increase visibility and drive traffic to the site. Within a few months of launching the website, she saw an increase in orders. Customers could easily place orders through the website and leave reviews, which provided social proof and helped build trust with potential customers. Also used data analytics to track customer behavior and make data-driven decisions to improve the website and marketing strategy. The website became a valuable asset for her business, helping her to expand her reach, increase sales, and gather valuable customer data. Overall, creating a website helped her home-based business to grow and thrive in a competitive marketplace.”
Lito James, MassivePeak.com
How can technology be utilized to enhance productivity for remote teams working from home?
“Our team facilitates strategic planning sessions and we’re frequently working with teams that are working remotely. Here are a few of our best tips for productivity:
- Clear strategy: As teams have fewer touch points, it’s critical they are aligned and bought into the direction of the organization.
- Clear big rocks for the week. Make sure you’re not just busy but doing things that will move the needle on your strategic goals
- Clear accountability: Basecamp or other project management tools to help make sure nothing falls through the cracks
- Clear communication: Schedule the right meetings, so you are connecting at the right times to deliver important work and align on important topics.
- Clear agendas: When you do meet, make sure you’re coming together, staying focused, and getting the most important information across
Creating the right strategy and the right structure to keep it moving forward will help your team drive your most important outcomes, regardless of if you’re working in an office or remotely.
Anthony Taylor, SME Strategy Consulting
How to monitor your kids’ activities online?
“As a father of two kids and the founder of TheSweetBits.com, a website dedicated to providing guides on software and apps, I have extensive experience in monitoring my children’s online activities. Over the years, I have tested and reviewed numerous parental control apps and software to ensure my children’s online safety. When it comes to monitoring your kids’ activity online, it’s crucial to find a balance between keeping them safe and respecting their privacy. One of the most effective ways to achieve this balance is by using parental control software that allows you to set limits on their device usage, restrict access to inappropriate content, and monitor their online activity. However, it’s important to note that parental control software is not a substitute for good communication with your kids. You should have regular conversations with them about online safety and the potential dangers of the internet. By establishing trust and open communication, you can work together to create a safe and responsible online environment for your family. As I always say, ‘Parental control software is just one tool in the toolbox of responsible parenting’.”
How to plan the best online date with the help of technology?
“To plan a date online with the help of technology, we recommend using a reservation app like OpenTable to make dinner reservations. Not only will this let her know you thought ahead with the smaller details, but it will also ensure a smooth date by eliminating a long waiting time for a table to open up.”
What are the benefits of teaching kids to code and how to make it fun?
“The ability to code has become increasingly important in the modern world due to the rapid advancement of technology and its integration into nearly every aspect of our lives. This is something that will only continue as our children grow up and enter the world at large as the demand for workers with coding skills continues to grow rapidly. Teaching kids to code offers numerous benefits beyond just developing technical skills and getting them future-ready. It promotes problem-solving abilities, critical thinking, and logical reasoning, all of which are essential in today’s digital age. Additionally, coding can increase creativity and encourage children to think outside the box. However, it’s important to make coding fun and engaging for kids rather than a dull and tedious task. One way to make it exciting is to introduce gamification elements, such as incorporating fun characters or adding game-like challenges, and there are loads of great apps to get them started with. We love CodeSpark Academy, Lego Boost, and Tynker. Another approach is to encourage group work or peer learning, where children can work together to solve problems and learn from each other. Ultimately, making coding fun and enjoyable can ignite children’s interest in technology and set them on a path to explore new and exciting opportunities in the future.”
Are dating apps useful in the modern dating era and how to find the correct one?
“Dating apps have become a popular tool for modern daters to find potential partners. However, they also come with their own set of problems. One of the biggest issues with current dating apps is that they focus too much on superficial factors such as sexual attraction, rather than deeper compatibility and true attraction. This can lead to frustration and disappointment for users who are seeking more meaningful connections. Fortunately, AI technology is starting to offer solutions to these problems. By using machine learning algorithms and data analysis, apps like Iris Dating are able to help users find potential matches based on more than just superficial qualities. Iris uses a process called “iris training” to learn each user’s unique preferences and suggest compatible matches accordingly. This approach allows users to connect with people to whom they are really attracted, leading to more meaningful and lasting relationships. When it comes to finding the right dating app, it’s important to do your research and choose one that aligns with your values and preferences. Look for apps that prioritize true attraction and use AI technology to help you find meaningful matches. Don’t be afraid to try out multiple apps until you find one that feels right for you. Overall, while dating apps have their flaws, AI-powered apps like Iris offer hope for a more personalized and meaningful dating experience. By leveraging the power of technology, we can make the search for love a little bit easier and a lot more enjoyable.”
What are some IT risk management tips for home businesses?
“As more and more people turn to home-based businesses, IT security for these operations is becoming an increasingly important concern. From data breaches to cyberattacks, the risks you face as a home business owner are the same as those faced by larger enterprises. So, what are some IT risk management tips for home businesses? First, consider using a virtual private network or VPN to enhance the security of your online communications. Additionally, enable two-factor authentication for all of your accounts, including any cloud services you use. Practice good password hygiene, regularly updating passwords and avoiding easily guessable or common passwords. Finally, consider investing in cybersecurity insurance to protect your business in the event of a cyberattack or data breach. By taking these steps to mitigate IT risks, you can help ensure your home business stays secure and successful. Below are some additional suggestions to help you stay vigilant and set up your home business for longevity.
-Keep Your Software Up to Date: One of the best ways to reduce your risk of being hacked is to keep your software up to date. This includes both your operating system and any applications you have installed.
-Use a Firewall: A firewall is a piece of software that helps to block incoming connections from untrusted sources. By blocking these connections, you can help to prevent hackers from gaining access to your system.
-Use Anti-Virus Software: In addition to using a firewall, you should also use anti-virus software. Anti-virus software helps to protect your system from viruses and other malware. These programs work by scanning your system for known threats and then quarantining or deleting any files that are found to be infected.
-Back Up Your Data Regularly: Finally, it is important to back up your data regularly. This way, if your system is ever compromised, you will not lose any important files or data.
-Encrypt Your Data: If you are storing sensitive data on your computer, it is important to encrypt it to protect it from being accessed by unauthorized individuals. Encryption is a process of transforming data into a format that cannot be read without a decryption key. There are many different encryption algorithms that you can use, so make sure to choose one that is appropriate for the type of data you are encrypting.”
What are the benefits of giving your child a smartphone?
“If you’re teetering back and forth on getting your child a smartphone, consider these benefits as you make your decision:
• Connection. Smartphones keep kids in contact with friends and family—for fun and function! From school to extracurricular activities, kids can easily let their parents and caregivers know about late pickups, ride requests, and other changes of plans.
• Safety. If your child or someone they’re with gets hurt, their smartphone could save a life! And with built-in GPS, their location is always accessible. Plus, parental controls and other smartphone safeguards offer even more protection.
• Convenience. Life is a little easier when your child has a smartphone, plain and simple! You can call each other, send texts, and always know where they are.
• Acceptance. These days, it’s uncommon for kids to not have smartphones. With a smartphone, your child feels belonging and inclusion among their peers.
• Development. Having something as valuable as a smartphone teaches children responsibility and accountability. And with a smartphone of their own, your child will learn how to use technology in an appropriate, safe, and disciplined way.
• Education. Smartphones are incredible teaching tools! Educational apps, videos, and games can keep kids sharp. Plus, smartphones can introduce them to new hobbies and interests!”
How is technology promoting health and wellness?
“Technology has revolutionized the healthcare industry and is playing an increasingly important role in promoting health and wellness. Here are some ways in which technology has helped:
Wearable technology: Wearable devices, such as fitness trackers and smartwatches, are becoming increasingly popular. These devices can track a person’s physical activity, sleep patterns, heart rate, and more. They provide valuable insights into a person’s health and wellness and can help motivate them to make positive lifestyle changes.
Telehealth: Telemedicine allows patients to receive medical care remotely through video conferencing, phone calls, or other digital means. It has also allowed fitness professionals to work with more people who aren’t in a local market via video conferencing, webinars, etc.
Mobile Apps: There are a plethora of mobile apps available that promote health and wellness. These apps can help users track their diet and exercise, manage chronic conditions, and access medical information.
Virtual Reality: Virtual reality (VR) is being used in healthcare to treat conditions such as anxiety, phobias, and PTSD. VR can also be used for physical therapy and rehabilitation.
Overall, technology is playing an increasingly important role in promoting health and wellness, and it is likely that we will see even more innovative uses of technology in the healthcare industry in the future.”

India’s cities are rapidly embracing digital technologies, transforming the way essential urban services operate. From traffic management and water supply to online grievance redressal, connected systems are making city life more efficient. As the Prime Minister has emphasised, smart cities are not just a fancy concept; they aim to ensure basic services, including housing and infrastructure for the urban poor, are delivered comprehensively and equitably.
But improved cybersecurity has become essential with th increasing reliance on digital systems in daily life. A single breach in digital public systems could jeopardise citizen data and interrupt vital services. In light of this, MoHUA organised the National Conference on Making Cities Cyber Secure in collaboration with MHA and MeitY. This is in spirit with the goal of Digital India, which is to create a safer online environment for all. More than 300 representatives from Central Ministries, National Cybersecurity Agencies, State Governments, State IT and Urban Development Secretaries, Additional Director Generals, Municipal Commissioners, CEOs of Smart Cities, and representatives from organisations like CERT-In, NCIIPC, I4C, and STQC attended the conference.
Key Initiatives Presented
MoHUA showcased a series of city-level cybersecurity initiatives designed to create a common framework for all smart cities. These include:
- Mandatory appointment of Chief Information Security Officers (CISOs) at city level which maintain and oversee the security of digital infrastructure in smart cites
- Completion of regular cybersecurity audits to identify and address vulnerabilities in there seem
- Consistent Risk Management Across Services: A structured approach to risk management will be used so that critical areas like traffic systems, utilities and public services all follow the same high standards of protection.
CISOs and Cybersecurity Frameworks
At the conference, the Union Home Secretary underscored a clear message: every city needs its own Chief Information Security Officer (CISO) backed by a capable technical team. This isn’t just a box-ticking exercise. A dedicated CISO brings focus to meeting national security norms, coordinating quick responses to cyber incidents, and lifting the overall level of cyber hygiene in the city.
Naming a single officer also creates accountability and gradually builds local expertise instead of constant dependence on outside consultants. Over time, this leadership position can help cities develop their own in-house capacity to manage the increasingly complex digital systems that keep public services running.
The SPV Dimension: Beyond Implementation
An important theme of the conference was the future of Special Purpose Vehicles (SPVs)(SPVs means government-backed companies set up under the Companies Act, 2013 with joint shareholding between State/UT administrations and Urban Local Bodies to implement the Smart Cities Mission) which have been the implementing arms of the Smart Cities Mission. Drawing from Advisory No. 27 (June 2025), stakeholders discussed repositioning SPVs as dynamic, innovation-driven bodies capable of supporting long-term urban development beyond the initial project phase.
Key points included:
- Expanding SPVs’ role in consultancy, investment facilitation, technology integration, and policy research.
- Ensuring SPVs act as hubs of expertise and innovation, rather than just project managers.
- Aligning SPV functions with the evolving cybersecurity and technology needs of urban local bodies.
This expanded mandate could allow SPVs to become sustainable institutions that continuously support cities in managing digital risks and adopting new technologies responsibly.
Building a Culture of Cyber Preparedness
One clear takeaway from the conference was that cybersecurity can’t just be added on later — it needs to be part of every step in the digital planning process, from purchasing technology and designing systems to daily operations. Experts from the Intelligence Bureau (IB) pointed out that as more government services go online, the potential risks grow, and cities must always be ready to respond. They highlighted emerging cyber risks linked to the rapid digitisation of governance.
Some of the practical steps highlighted included regular security audits, penetration testing, staff training, and campaigns to raise awareness among citizens. Equally important to have CISO which lead cybersecurity and creating strong communication channels between city teams, state agencies, and national cybersecurity bodies, so that information is shared promptly and responses can be coordinated effectively
Conclusion
The Ministry of Home Affairs’ directive on strengthening cybersecurity in smart cities represents a major milestone in safeguarding India’s urban digital infrastructure and shows the government's proactive step in cybersecurity . By mandating the appointment of Chief Information Security Officers (CISOs), enforcing regular audits, and promoting structured risk management, the MHA has set clear expectations for city administration. The conference also highlighted the evolving role of Special Purpose Vehicles (SPVs) in supporting long-term technological resilience. Embedding cybersecurity at every stage of planning, from system design to daily operations, signals a shift toward a culture of proactive defence. As highlighted by the Intelligence Bureau, emerging cyber risks linked to the rapid digitisation of governance make robust cybersecurity measures the need of the hour for India’s smart cities.
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2146180
- https://www.pib.gov.in/PressReleasePage.aspx?PRID=2135474
- https://m.economictimes.com/news/economy/infrastructure/pm-narendra-modi-launches-smart-city-projects/articleshow/52916581.cms
- https://the420.in/mha-orders-stronger-cybersecurity-in-smart-cities/
- https://www.newindianexpress.com/nation/2025/Sep/20/tighten-cyber-security-measures-in-smart-cities-mha-to-housing-ministry