Attack on Chrome Browser Extensions and Prevention Practices

Introduction

The insurance industry is a target for cybercriminals due to the sensitive nature of the information it holds. This makes it essential for insurance companies to have robust cybersecurity measures to protect their data and customers’ personal information.

Cyber fraud in India’s insurance industry is increasing. It is reported that the Indian insurance sector has witnessed a surge in cyber-attacks, with several instances of data breaches, identity thefts, and financial fraud being reported. These cybercrimes not only pose a significant threat to the financial stability of the insurance industry but also to the privacy and security of policyholders.

Cyber Frauds in the Insurance Industry

The insurance industry in India has been the target of increasing cyber fraud in recent years. With the growing digital transformation trend, insurance companies have become increasingly vulnerable to cyber-attacks. Cyber frauds in the insurance industry are initiated by hackers who use various techniques such as phishing, malware, ransomware, and social engineering to gain unauthorised access to policyholders’ personal data and sensitive information

Kinds of cyber frauds in the insurance industry

It is essential for insurers and policyholders alike to be aware of these kinds of cyber-attacks on insurance companies in today’s digital age. Staying educated about these threats can help prevent them from happening in the future.

Identity theft– One common type of cyber fraud that occurs in the insurance industry is identity theft. In this type of fraud, criminals steal personal information such as name, address, date of birth and social security numbers through phishing emails or fraudulent websites. They then use this information to open fraudulent policies or access existing ones.

Payment fraud- Another type of cyber fraud that is on the rise is payment fraud. In this type of fraud, hackers intercept electronic payments made by policyholders or agents using fake bank accounts or compromised payment gateways. The money is then siphoned into untraceable accounts, making it difficult for law enforcement agencies to identify and arrest the perpetrators.

Phishing attacks- Where the fraudsters posed as company officials and sent emails to policyholders requesting their account details. The unsuspecting customers fell for this scam and shared their sensitive information, which was then used to access their accounts and steal funds.

Hacking- Where hackers breach the company’s system to gain access to policyholder data. The hackers’ stoles personal records, including names, addresses, phone numbers, social security numbers, and financial information, which they later sell on the dark web.

Fake policies scam- Fraudsters create fake policies using stolen identities and collect premiums from innocent customers. The insurer then voided these policies due to fraudulent activity leaving those people without valid coverage when they needed it most. The victims suffer significant financial losses due to this scam.

Fake Insurance Websites- Discuss the creation of deceptive websites that imitate well-known insurance companies, where unsuspecting individuals provide their personal details, leading to identity theft or financial losses.

Prevention of Cyber Frauds in the Insurance Industry- Best practices to follow

Prevention is better than cure, which also holds true in the case of cyber fraud in the insurance industry. The industry must take proactive steps to prevent such frauds from occurring in the first place. One of the most effective ways to do so is by investing in cybersecurity measures that are specifically designed for the insurance sector.

Insurance companies must conduct regular employee training programs on cybersecurity best practices. This includes educating employees on how to identify and avoid phishing emails, create strong passwords, and recognise potential cyber threats. Companies should also establish a reporting mechanism for employees to report suspicious activity or incidents immediately.

Having proper access controls in place is also necessary. This means limiting access to sensitive data only to those employees who need it, implementing two-factor authentication, and regularly monitoring user activity logs. Regular audits can also provide an extra layer of protection against potential threats by identifying vulnerabilities that may have been overlooked during routine security checks.

Another essential step is encrypting all data transmitted between different systems and devices. Encryption scrambles data into unreadable codes that can only be deciphered using a decryption key, making it difficult for hackers to intercept or steal information in transit.

Legal Framework for Cyber Frauds in the Insurance Industry

The legal framework for cyber fraud in the insurance industry is critical to preventing such crimes. The Insurance Regulatory and Development Authority of India (IRDAI) has issued guidelines for insurers to establish a cybersecurity framework. The guidelines require insurers to conduct regular risk assessments, implement security measures, and ensure compliance with data privacy laws.

The Information Technology Act 2000, is another significant piece of legislation dealing with cyber fraud in India. The act defines offences such as unauthorised access to a computer system, hacking, and tampering with data. It also provides for stringent penalties and imprisonment for those found guilty of such offences.

The IRDAI’s guidelines provide insurers with a roadmap to establish robust cybersecurity measures to help prevent cyber fraud in the insurance industry. Stringent implementation of these guidelines will go a long way in safeguarding sensitive customer information from falling into the wrong hands.

Best Practices for Insurers and Policyholders

Insurers:

Implementing Strong Authentication: Encouraging the use of multi-factor authentication and secure login processes to safeguard customer accounts and prevent unauthorised access.

Regular Employee Training: Conduct cybersecurity awareness programs to educate employees about the latest threats and preventive measures.

Investing in Advanced Technologies: Utilizing robust cybersecurity tools and systems to promptly detect and mitigate potential cyber threats.

Policyholders:

Vigilance and Awareness: Policyholders must stay vigilant while sharing personal information online and verify the authenticity of insurance websites and communication channels.

Regular Updates and Patches: Advising individuals to keep their devices and software up to date to minimise vulnerabilities that cybercriminals can exploit.

Secure Online Practices: Encouraging the use of strong and unique passwords, avoiding sharing sensitive information on unsecured networks, and exercising caution when clicking on suspicious links or attachments.

Conclusion

As the Indian insurance industry embraces digitisation, the risk of cyber scams and data breaches becomes a significant concern. Insurers and policyholders must collaborate to ensure robust cybersecurity measures are in place to protect sensitive information and financial interests.

It is essential for insurance companies to invest in robust cybersecurity measures that can detect and prevent fraud attempts. Additionally, educating employees on the dangers of cyber fraud and implementing strict compliance measures can go a long way in mitigating risks. With these efforts, the insurance industry can continue to provide trustworthy and reliable services to its customers while protecting against cyber threats. As technology continues to evolve, it is imperative that the insurance industry adapts accordingly and remains vigilant against emerging threats.

Introduction

In today's digital age protecting your personal information is of utmost importance. The bad actors are constantly on the lookout for ways to misuse your sensitive or personal data. The Aadhaar card is a crucial document that is utilised by all of us for various aspects. It is considered your official government-verified ID and is used for various purposes such as for verification purposes, KYC purposes, and even for financial transactions. Your Aadhaar card is used in so many ways such as flight tickets booked by travel agents, check-in in hotels, verification at educational institutions and more. The bad actors can target and lure the victims by unauthorized access to your Aadhaar data and commit cyber frauds such as identity theft, unauthorized access, and financial fraud. Hence it is significantly important to protect your personal information and Aadhaar card details and prevent the misuse of your personal information.

What is fingerprint cloning?

Cybercrooks have been exploiting the Aadhaar Enabled Payment System (AePS). These scams entail cloning individuals' Aadhaar-linked biometrics through silicon fingerprints and unauthorized biometric devices, subsequently siphoning money from their bank accounts. Fingerprint cloning also known as fingerprint spoofing is a technique or a method where an individual tries to replicate someone else's fingerprint for unauthorized use. This is done for various reasons, including gaining unauthorized access to data, unlocking data or committing identity theft. The process of fingerprint cloning includes collection and creation.

The recent case of Aadhaar Card fingerprint cloning in Nawada

Nawada Cyber Police unit has arrested two perpetrators who were engaged in fingerprint cloning fraud.  The criminals are accused of duping consumers of money from their bank accounts by cloning their fingerprints. Among the two perpetrators, one of them runs the Common Service Centre (CSC) whereas the second is a sweeper at the DBGB branch bank. The criminals are accused of duping consumers of money from their bank accounts by cloning their fingerprints. According to the police, an organized gang of cyber criminals had been defrauding the consumers for the last two years with the help of a CSC operator and were embezzling money from the accounts of consumers by cloning their fingerprints and taking Aadhaar numbers. The operator used to collect the Aadhaar number from the consumers by putting their thumb impression on a register. Among these two perpetrators, one was accused of withdrawing more money from the consumer's account and making less payment and sometimes not making the payment after withdrawing the money. Whereas the second perpetrator stole the data of consumers from the DBGB branch bank and prepared their fingerprint clone. During the investigation of a case related to fraud, the Special Investigation Team (SIT) of Cyber ​​Police conducted raids in Govindpur and Roh police station areas on the basis of technical surveillance and available evidence and arrested them. 

Safety measures for the security of your Aadhaar Card data

• Locking your biometrics: One way to save your Aadhaar card and prevent unauthorized access is by locking your biometrics. To lock & unlock your Aadhaar biometrics you can visit the official website of UIDAI or its official portal. So go to UIDAI’s and select the “Lock/Unlock Biometrics” from the Aadhar service section. Then enter the 12-digit Aadhaar number and security code and click on the OTP option.  An OTP will be sent to your registered mobile number with Aadhaar.  Once the OTP is received enter the OTP and click on the login button that will allow you to lock your biometrics.  Enter the 4-digit security code mentioned on the screen and click on the “Enable” button. Your biometrics will be locked and you will have to unblock them in case you want to access them again. The official website of UIDAI is “https://uidai.gov.in/” and there is a dedicated Aadhar helpline 1947. 
• Use masked Aadhaar Card: A masked Aadhaar card is a different rendition of an Aadhaar card that is designed to amplify the privacy and security of an individual Aadhaar number.  In a masked Aadhaar card, the first eight digits of the twelve digits Aadhaar number are replaced by XXXX- XXXX and only the last four digits are visible.  This adds an additional layer of protection to an individual Aadhaar’s number. To download a masked Aadhaar card you visit the government website of UIDAI and on the UIDAI homepage, you will see a "Download Aadhaar" option. Click on it.  In the next step, you will be required to enter your 12-digit Aadhaar number along with the security code displayed on the screen.  After entering your Aadhaar number, click on the Send OTP. You will receive an OTP on your registered phone number. Enter the OTP received in the provided field and click on the “Submit” button.  You will be asked to select the format of your Aadhaar card, You can choose the masked Aadhaar card option. This will replace the first eight digits of your Aadhaar number with "XXXX-XXXX" on the downloaded Aadhaar card. Once the format is selected, click on the “Download Aadhaar” button and your masked Aadhaar card will be downloaded. So if any organisation requires your Aadhaar for verification you can share your masked Aadhar card which only shows the last 4 digits of your Aadhaar card number. Just the way you keep your bank details safe you should also keep your Aadhaar number secure otherwise people can misuse your identity and use it for fraud. 
• Monitoring your bank account transactions: Regularly monitor your bank account statements for any suspicious activity and you can also configure transaction alerts with your bank account transactions.

Conclusion: 

It is important to secure your Aadhaar card data effectively. The valuable security measure option of locking biometrics provides an additional layer of security. It safeguards your identity from potential scammers. By locking your biometrics you can secure your biometric data and other personal information preventing unauthorized access and any misuse of your Aadhaar card data. In today's evolving digital landscape protecting your personal information is of utmost importance. The cyber hygiene practices, safety and security measures must be adopted by all of us hence establishing cyber peace and harmonizing cyberspace. 

References:

• https://www.livehindustan.com/bihar/story-cyber-crime-csc-operator-and-bank-sweeper-arrested-in-nawada-cheating-by-cloning-finger-prints-8913667.html
• https://www.indiatoday.in/news-analysis/story/cloning-fingerprints-fake-shell-entities-is-your-aadhaar-as-safe-as-you-may-think-2398596-2023-06-27

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Introduction

As we navigate the digital realm that offers unlimited opportunities, it also exposes us to potential cyber threats and scams. A recent incident involving a businessman in Pune serves as a stark reminder of this reality. The victim fell prey to a sophisticated online impersonation fraud, where a cunning criminal posed as a high-ranking official from Hindustan Petroleum Corporation Limited (HPCL). This cautionary tale exposes the inner workings of the scam and highlights the critical need for constant vigilance in the virtual world.

Unveiling the scam

It all began with a phone call received by the victim, who lives in Taware Colony, Pune, on September 5, 2023. The caller, who identified himself as "Manish Pande, department head of HPCL," lured the victim by taking advantage of his online search for an LPG agency. With persuasive tactics, the fraudster claimed to be on the lookout for potential partners.

When a Pune man received a call on September 5, 2023. The caller, who introduced himself as “department head of HPCL”, was actually a cunning fraudster. It turns out, the victim had been searching for an LPG agency online, which the fraudster cleverly used to his advantage. In a twisted plot, the fraudster pretended to be looking for potential locations to establish a new LPG cylinder agency in Pune. 

Enthralled by the illusion

The victim fell for the scam, convinced by the mere presence of "HPCL" in the bank account's name. Firstly victim transferred Rs 14,500 online as “registration fees”. Things got worse when, without suspicion, the victim obediently transferred Rs 1,48,200 on September 11 for a so-called "dealership certificate." To add to the charade of legitimacy, the fraudster even sent the victim registration and dealership certificates via email.

Adding to the deception, the fraudster, who had targeted the victim after discovering his online inquiry, requested photos of the victim's property and personal documents, including Aadhaar and PAN cards, educational certificates, and a cancelled cheque. These seemingly legitimate requests only served to reinforce the victim's belief in the scam.

The fraudster said they were looking for a place to allot a new LPG cylinder agency in Pune and would like to see if the victim’s place fits in their criteria. The victim agreed as it was a profitable business opportunity. The fraudster called the victim to “confirm” that his documents have been verified and assured that HPCL would be allotting him an LPG cylinder agency. On September 12, the fraudster again demanded a sum of money, this time for the issuance of an "HPCL license." 

As the victim responded that he did not have the money, the fraudster insisted on an immediate payment of at least 50 per cent of the stipulated amount. So the victim transferred Rs 1,95,200 online. On the following day the 13th of September 2023, the fraudster asked the victim for the remaining amount. The victim said he would arrange the money in a few days. Meanwhile, on the same day, the victim went to the HPCL’s office in the Pune Camp area with the documents he had received through the emails. The HPCL employees confirmed these documents were fake, even though they looked very similar to the originals. The disclosure was a pivotal moment, causing the victim to fully comprehend the magnitude of the deceit and ultimately pursue further measures against the cybercriminal.

Best Practices

• Ensuring Caller Identity- Prioritize confirming the identity of anyone reaching out to you, especially when conducting financial transactions. Hold back from divulging confidential information until you have verified the credibility of the request. 
• Utilize Official Channels- Communicate with businesses or governmental organizations through their verified contact details found on their official websites or trustworthy sources. Avoid solely relying on information gathered from online searches. 
• Maintaining Skepticism with Unsolicited Communication- Exercise caution when approached by unexpected calls or emails, particularly those related to monetary transactions. Beware of manipulative tactics used by scammers to pressure swift decisions.
• Double-Check Information- To ensure accuracy, it is important to validate the information given by the caller on your own. This can be done by double-checking and cross-referencing the details with the official source. If you come across any suspicious activities, do not hesitate to report it to the proper authorities. 
• Report Suspicious Activities- Reporting can aid in conducting investigations and providing assistance to the victim and also preventing similar incidents from occurring.  It is crucially important to promptly report cyber crimes so law enforcement agencies can take appropriate action. A powerful resource available to victims of cybercrime is the National Cyber Crime Reporting Portal, equipped with a 24x7 helpline number, 1930. This portal serves as a centralized platform for reporting cybercrimes, including financial fraud.

Conclusion

This alarming event serves as a powerful wake-up call to the constant danger posed by online fraud. It is crucial for individuals to remain sceptical, diligently verifying the credibility of unsolicited contacts and steering clear of sharing personal information on the internet. As technology continues to evolve, so do the strategies of cyber criminals, heightening the need for users to stay on guard and knowledgeable in the complex digital world.

References:

• https://indianexpress.com/article/cities/pune/cybercriminal-posing-hindustan-petroleum-official-cheat-pune-man-9081057/
• https://www.timesnownews.com/mirror-now/crime/pune-man-duped-of-rs-3-5-lakh-by-cyber-fraudster-impersonating-hpcl-official-article-106253358