What’s Your New Year's Resolution?

Introduction

The Online Lottery Scam involves a scammer reaching out through email, phone or SMS to inform you that you have won a significant amount of money in a lottery, instructing you to contact an agent at a specific phone number or email address that actually belongs to the fraudster. Once the agent is reached out to, the recipient will need to cover processing charges in order to claim the lottery reward. Upfront Paying is required in order to receive your reward. However, actual rewards come at no cost. Additionally, such defective 'offers’ often contain phishing attacks, tricking users into clicking on malicious links.  

Modus Operandi

The common lottery fraud starts with a message stating that the receiver has won a large lottery prize. These messages are frequently crafted to imitate official correspondence from reputable institutions, sweepstakes, or foreign administrations. The scammers request the receiver to give personal information like name, address, and banking details, or to make a payment for taxes, processing fees, or legal procedures. After the victim sends the money or discloses their personal details, the scammers may vanish or persist in requesting more payments for different reasons.

Tactics and Psychological Manipulation

These fraudulent techniques mostly rely on psychological manipulation to work. Fraudsters by persuading the victims create the fake sense of emergency that they must act quickly in order to get the lottery prize. Additionally, they prey on people's hopes for a better life by convincing them that this unanticipated gain has the power to change their destiny. Many people fall prey to the scam because they are driven by the desire to get wealthy and fail to recognize the warning indications. Additionally, fraudsters frequently use convincing language and fictitious documentation that appears authentic, hence users need to be extra cautious and recognise the early signs of such online fraudulent activities.

Festive Season and Uptick in Deceptive Online Scams

As the festive season begins, there is a surge in deceptive online scams that aim at targeting innocent internet users. A few examples of such scams include, free Navratri garba passes, quiz participation opportunities, coupons offering freebies, fake offers of cheap jewellery, counterfeit product sales, festival lotteries, fake lucky draws and charity appeals. Most of these scams are targeted to lure the victims for financial gain.

In 2023, CyberPeace released a research report on the Navratri festivities scam where we highlighted the ‘Tanishq iPhone 15 Gift’ scam which involved fraudsters posing as Tanishq, a well-known jewellery brand, and offering fake iPhone 15 as Navratri gifts. Victims were lured into clicking on malicious links. CyberPeace issued a detailed advisory within the report, highlighting that the public must exercise vigilance, scrutinise the legitimacy of such offers, and take precautionary measures to shield themselves from falling prey to such deceptive cyber schemes.

Preventive Measures for Lottery Scams

To avoid lottery scams ,users should avoid responding to messages or calls about fake lottery wins, verify the source of the lottery, maintain confidentiality by not sharing sensitive personal details, approach unexpected windfalls with scepticism, avoid upfront payment requests, and recognize manipulative tactics by scammers. Ignoring messages or calls about fake lottery wins is a smart move. Verifying the source and asking probing questions is also crucial. Users are also advisednot to click on such unsolicited links of lottery prizes received in emails or messages as such links can be phishing attempts. These best practices can help protect the victims against scammers who pressurise victims to act quickly that led them to fall prey to such scams.

Must-Know Tips to Prevent Lottery Scams

●     It is advised to steer clear of any communication that offers lotteries or giveaways, as these are often perceived as too good to be true.

●     It is advised to refrain from transferring money to individuals/entities who are unknown without verifying their identity and credibility.

●     If you have already given the fraudsters your bank account details, it is crucial to alert your bank immediately.

●     Report any such incidents on the National Cyber Crime Reporting Portal at cybercrime.gov.in or Cyber Crime Helpline Number 1930.

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Introduction 

The pervasive issue of misinformation in India is a multifaceted challenge with profound implications for democratic processes, public awareness, and social harmony. The Election Commission of India (ECI) has taken measures to counter misinformation during the 2024 elections. ECI has launched campaigns to educate people and urge them to verify election-related content and share responsibly on social media. In response to the proliferation of fake news and misinformation online, the ECI has introduced initiatives such as ‘Myth vs. Reality’ and  'VerifyBeforeYouAmplify' to clear the air around fake news being spread on social media. EC measures aim to ensure that the spread of misinformation is curbed, especially during election time, when voters consume a lot of information from social media. It is of the utmost importance that voters take in facts and reliable information and avoid any manipulative or fake information that can negatively impact the election process. 

EC Collaboration with Tech Platforms

In this new age of technology, the Internet and social media continue to witness a surge in the spread of misinformation, disinformation, synthetic media content, and deepfake videos. This has rightly raised serious concerns. The responsible use of social media is instrumental in maintaining the accuracy of information and curbing misinformation incidents. 

The ECI has collaborated with Google to empower the citizenry by making it easy to find critical voting information on Google Search and YouTube. In this way, Google supports the 2024 Indian General Election by providing high-quality information to voters, safeguarding platforms from abuse, and helping people navigate AI-generated content. The company connects voters to helpful information through product features that show data from trusted organisations across its portfolio. YouTube showcases election information panels, including how to register to vote, how to vote, and candidate information. YouTube's recommendation system prominently features content from authority sources on the homepage, in search results, and in the "Up Next" panel. YouTube highlights high-quality content from authoritative news sources during key moments through its Top News and Breaking News shelves, as well as the news watch page. 

Google has also implemented strict policies and restrictions regarding who can run election-related advertising campaigns on its platforms. They require all advertisers who wish to run election ads to undergo an identity verification process, provide a pre-certificate issued by the ECI or anyone authorised by the ECI for each election ad they want to run where necessary, and have in-ad disclosures that clearly show who paid for the ad. Additionally, they have long-standing ad policies that prohibit ads from promoting demonstrably false claims that could undermine trust or participation in elections.

CyberPeace Countering Misinformation

CyberPeace Foundation, a leading organisation in the field of cybersecurity works to promote digital peace for all. CyberPeace is working on the wider ecosystem to counter misinformation and develop a safer and more responsible Internet. CyberPeace has collaborated with Google.org to run a pan-India awareness-building program and comprehensive multilingual digital resource hub with content available in up to 15 Indian languages to empower over 40 million netizens in building resilience against misinformation and practising responsible online behaviour. This step is crucial in creating a strong foundation for a trustworthy  Internet and secure digital landscape.  

Myth vs Reality Register by ECI

The Election Commission of India (ECI) has launched the 'Myth vs Reality Register' to combat misinformation and ensure the integrity of the electoral process during the general elections 2024. The 'Myth vs Reality Register' can be accessed through the Election Commission's official website (https://mythvsreality.eci.gov.in/). All stakeholders are urged to verify and corroborate any dubious information they receive through any channel with the information provided in the register. The register provides a one-stop platform for credible and authenticated election-related information, with the factual matrix regularly updated to include the latest busted fakes and fresh FAQs. The ECI has identified misinformation as one of the challenges, along with money, muscle, and Model Code of Conduct violations, for electoral integrity. The platform can be used to verify information, prevent the spread of misinformation, debunk myths, and stay informed about key issues during the General Elections 2024.

The ECI has taken proactive steps to combat the challenge of misinformation which could cripple the democratic process. EC has issued directives urging vigilance and responsibility from all stakeholders, including political parties, to verify information before amplifying it. The EC has also urged responsible behaviour on social media platforms and discourse that inspires unity rather than division. The commission has stated that originators of false information will face severe consequences, and nodal officers across states will remove unlawful content. Parties are encouraged to engage in issue-based campaigning and refrain from disseminating unverified or misleading advertisements.

Conclusion

The steps taken by the ECI have been designed to empower citizens and help them affirm the accuracy and authenticity of content before amplifying it. All citizens must be well-educated about the entire election process in India. This includes information on how the electoral rolls are made, how candidates are monitored, a complete database of candidates and candidate backgrounds, party manifestos, etc. For informed decision-making, active reading and seeking information from authentic sources is imperative. The partnership between government agencies, tech platforms and civil societies helps develop strategies to counter the widespread misinformation and promote online safety in general, and electoral integrity in particular. 

References 

• https://pib.gov.in/PressReleasePage.aspx?PRID=2017375

• https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2016941#:~:text=To%20combat%20the%20spread%20of,the%20ongoing%20General%20Elections%202024
• https://www.business-standard.com/elections/lok-sabha-election/ls-elections-2024-ec-uses-social-media-to-nudge-electors-to-vote-124040700429_1.html
• https://blog.google/intl/en-in/company-news/outreach-initiatives/supporting-the-2024-indian-general-election/
• https://blog.google/intl/en-in/partnering-indias-success-in-a-new-digital-paradigm/

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Introduction

When a tragedy strikes, moments are fragile, people are vulnerable, emotions run high, and every second is important. In such critical situations, information becomes as crucial as food, water, shelter, and medication. As soon as any information is received, it often leads to stampedes and chaos. Alongside the tragedy, whether natural or man-made, emerges another threat: misinformation. People, desperate for answers, cling to whatever they can find.

Tragedies can take many forms. These may include natural disasters, mass accidents, terrorist activities, or other emergencies. During the 2023 earthquakes in Turkey, misinformation spread on social media claiming that the Yarseli Dam had cracked and was about to burst. People believed it and began migrating from the area. Panic followed, and search and rescue teams stopped operations in that zone. Precious hours were lost. Later, it was confirmed to be a rumour. By then, the damage was already done.

Similarly, after the recent plane crash in Ahmedabad, India, numerous rumours and WhatsApp messages spread rapidly. One message claimed to contain the investigation report on the crash of Air India flight AI-171. It was later called out by PIB and declared fake.

These examples show how misinformation can take control of already painful moments. During emergencies, when emotions are intense and fear is widespread, false information spreads faster and hits harder. Some people share it unknowingly, while others do so to gain attention or push a certain agenda. But for those already in distress, the effect is often the same. It brings ore confusion, heightens anxiety, and adds to their suffering.

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Understanding Disasters and the Role of Media in Crisis

Disaster can be defined as a natural or human-caused situation that causes a transformation from a usual life of society into a crisis that is far beyond its existing response capacity. It can have minimal or maximum effects, from mere disruption in daily life practices to as adverse as inability to meet basic requirements of life like food, water and shelter. Hence, the disaster is not just a sudden event. It becomes a disaster when it overwhelms a community’s ability to cope with it. 

To cope with such situations, there is an organised approach called Disaster Management.  It includes preventive measures, minimising damages and helping communities recover. Earlier, public institutions like governments used to be the main actors in disaster management, but today, with every small entity having a role, academic institutions, media outlets and even ordinary people are involved. 

Communication is an important element in disaster management. It saves lives when done correctly. People who are vulnerable need to know what’s happening, what they should do and where to seek help.  It involves risk in today’s instantaneous communication. 

Research shows that the media often fails to focus on disaster preparedness. For example, studies found that during the 2019 Istanbul earthquake, the media focused more on dramatic scenes than on educating people. Similar trends were seen during the 2023 Turkey earthquakes. Rather than helping people prepare or stay calm, much of the media coverage amplified fear and sensationalised suffering. This shows a shift from preventive, helpful reporting to reactive, emotional storytelling. In doing so, the media sometimes fails in its duty to support resilience and worse, can become a channel for spreading misinformation during already traumatic events. However, fighting misinformation is not just someone’s liability. It is penalised in the official disaster management strategy. Section 54 of the Disaster Management Act, 2005 mentions that "Whoever makes or circulates a false alarm or warning as to disaster or its severity or magnitude, leading to panic, shall, on conviction, be punishable with imprisonment which may extend to one year or with a fine."

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AI as a Tool in Countering Misinformation 

AI has emerged as a powerful mechanism to fight against misinformation. AI technologies like Natural Language Processing (NLP) and Machine Learning (ML) are effective in spotting and classifying misinformation with up to 97% accuracy. AI flags unverified content, leading to a 24% decrease in shares and 7% drop in likes on platforms like TikTok.  Up to 95% fewer people view content on Facebook when fact-checking labels are used. Facebook AI also eliminates 86% of graphic violence, 96% of adult nudity, 98.5% of fake accounts and 99.5% of content related to terrorism. These tools help rebuild public trust in addition to limiting the dissemination of harmful content. In 2023, support for tech companies acting to combat misinformation rose to 65%, indicating a positive change in public expectations and awareness.

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How to Counter Misinformation

Experts should step up in such situations. Social media has allowed many so-called experts to spread fake information without any real knowledge, research, or qualification. In such conditions, real experts such as authorities, doctors, scientists, public health officials, researchers, etc., need to take charge. They can directly address the myths and false claims and stop misinformation before it spreads further and reduce confusion. 

Responsible journalism is crucial during crises. In times of panic, people look at the media for guidance. Hence, it is important to fact-check every detail before publishing. Reporting that is based on unclear tips, social media posts, or rumours can cause major harm by inciting mistrust, fear, or even dangerous behaviour. Cross-checking information, depending on reliable sources and promptly fixing errors are all components of responsible journalism. Protecting the public is more important than merely disseminating the news.

Focus on accuracy rather than speed. News spreads in a blink in today's world. Media outlets and influencers often come under pressure to publish it first.  But in tragic situations like natural disasters and disease outbreaks, rushing to come first is not as important as accuracy is, as a single piece of misinformation can spark mass-scale panic and can slow down emergency efforts and lead people to make rash decisions. Taking a little more time to check the facts ensures that the information being shared is helpful, not harmful. Accuracy may save numerous lives during tragedies. 

Misinformation spreads quickly it can only be prevented if people learn to critically evaluate what they hear and see. This entails being able to spot biased or deceptive headlines, cross-check claims and identify reliable sources.  Digital literacy is of utmost importance; it makes people less susceptible to fear-based rumours, conspiracy theories and hoaxes. 

Disaster preparedness programs should include awareness about the risks of spreading unverified information. Communities, schools and media platforms must educate people on how to respond responsibly during emergencies by staying calm, checking facts and sharing only credible updates. Spreading fake alerts or panic-inducing messages during a crisis is not only dangerous, but it can also have legal consequences. Public communication must focus on promoting trust, calm and clarity. When people understand the weight their words can carry during a crisis, they become part of the solution, not the problem.

References: 

1. https://dergipark.org.tr/en/download/article-file/3556152 
2. https://www.dhs.gov/sites/default/files/publications/SMWG_Countering-False-Info-Social-Media-Disasters-Emergencies_Mar2018-508.pdf 
3. https://english.mathrubhumi.com/news/india/fake-whatsapp-message-air-india-crash-pib-fact-check-fcwmvuyc ‍
4. https://www.dhs.gov/sites/default/files/publications/SMWG_Countering-False-Info-Social-Media-Disasters-Emergencies_Mar2018-508.pdf