TRAI issues guidelines to Access Service Providers to prevent misuse of messaging services

Introduction

As the sun rises on the Indian subcontinent, a nation teeters on the precipice of a democratic exercise of colossal magnitude. The Lok Sabha elections, a quadrennial event that mobilises the will of over a billion souls, is not just a testament to the robustness of India's democratic fabric but also a crucible where the veracity of information is put to the sternest of tests. In this context, the World Economic Forum's 'Global Risks Report 2024' emerges as a harbinger of a disconcerting trend: the spectre of misinformation and disinformation that threatens to distort the electoral landscape.

The report, a carefully crafted document that shares the insights of 1,490 experts from the interests of academia, government, business and civil society, paints a tableau of the global risks that loom large over the next decade. These risks, spawned by the churning cauldron of rapid technological change, economic uncertainty, a warming planet, and simmering conflict, are not just abstract threats but tangible realities that could shape the future of nations.

India’s Electoral Malice

India, as it strides towards the general elections scheduled in the spring of 2024, finds itself in the vortex of this hailstorm. The WEF survey positions India at the zenith of vulnerability to disinformation and misinformation, a dubious distinction that underscores the challenges facing the world's largest democracy. The report depicts misinformation and disinformation as the chimaeras of false information—whether inadvertent or deliberate—that are dispersed through the arteries of media networks, skewing public opinion towards a pervasive distrust in facts and authority. This encompasses a panoply of deceptive content: fabricated, false, manipulated and imposter.

The United States, the European Union, and the United Kingdom too, are ensnared in this web of varying degrees of misinformation. South Africa, another nation on the cusp of its own electoral journey, is ranked 22nd, a reflection of the global reach of this phenomenon. The findings, derived from a survey conducted over the autumnal weeks of September to October 2023, reveal a world grappling with the shadowy forces of untruth.

Global Scenario

The report prognosticates that as close to three billion individuals across diverse economies—Bangladesh, India, Indonesia, Mexico, Pakistan, the United Kingdom, and the United States—prepare to exercise their electoral rights, the rampant use of misinformation and disinformation, and the tools that propagate them, could erode the legitimacy of the governments they elect. The repercussions could be dire, ranging from violent protests and hate crimes to civil confrontation and terrorism.

Beyond the electoral arena, the fabric of reality itself is at risk of becoming increasingly polarised, seeping into the public discourse on issues as varied as public health and social justice. As the bedrock of truth is undermined, the spectre of domestic propaganda and censorship looms large, potentially empowering governments to wield control over information based on their own interpretation of 'truth.'

The report further warns that disinformation will become increasingly personalised and targeted, honing in on specific groups such as minority communities and disseminating through more opaque messaging platforms like WhatsApp or WeChat. This tailored approach to deception signifies a new frontier in the battle against misinformation.

In a world where societal polarisation and economic downturn are seen as central risks in an interconnected 'risks network,' misinformation and disinformation have ascended rapidly to the top of the threat hierarchy. The report's respondents—two-thirds of them—cite extreme weather, AI-generated misinformation and disinformation, and societal and/or political polarisation as the most pressing global risks, followed closely by the 'cost-of-living crisis,' 'cyberattacks,' and 'economic downturn.'

Current Situation

In this unprecedented year for elections, the spectre of false information looms as one of the major threats to the global populace, according to the experts surveyed for the WEF's 2024 Global Risk Report. The report offers a nuanced analysis of the degrees to which misinformation and disinformation are perceived as problems for a selection of countries over the next two years, based on a ranking of 34 economic, environmental, geopolitical, societal, and technological risks.

India, the land of ancient wisdom and modern innovation, stands at the crossroads where the risk of disinformation and misinformation is ranked highest. Out of all the risks, these twin scourges were most frequently selected as the number one risk for the country by the experts, eclipsing infectious diseases, illicit economic activity, inequality, and labor shortages. The South Asian nation's next general election, set to unfurl between April and May 2024, will be a litmus test for its 1.4 billion people.

The spectre of fake news is not a novel adversary for India. The 2019 election was rife with misinformation, with reports of political parties weaponising platforms like WhatsApp and Facebook to spread incendiary messages, stoking fears that online vitriol could spill over into real-world violence. The COVID-19 pandemic further exacerbated the issue, with misinformation once again proliferating through WhatsApp.

Other countries facing a high risk of the impacts of misinformation and disinformation include El Salvador, Saudi Arabia, Pakistan, Romania, Ireland, Czechia, the United States, Sierra Leone, France, and Finland, all of which consider the threat to be one of the top six most dangerous risks out of 34 in the coming two years. In the United Kingdom, misinformation/disinformation is ranked 11th among perceived threats.

The WEF analysts conclude that the presence of misinformation and disinformation in these electoral processes could seriously destabilise the real and perceived legitimacy of newly elected governments, risking political unrest, violence, and terrorism, and a longer-term erosion of democratic processes.

The 'Global Risks Report 2024' of the World Economic Forum ranks India first in facing the highest risk of misinformation and disinformation in the world at a time when it faces general elections this year. The report, released in early January with the 19th edition of its Global Risks Report and Global Risk Perception Survey, claims to reveal the varying degrees to which misinformation and disinformation are rated as problems for a selection of analyzed countries in the next two years, based on a ranking of 34 economic, environmental, geopolitical, societal, and technological risks.

Some governments and platforms aiming to protect free speech and civil liberties may fail to act effectively to curb falsified information and harmful content, making the definition of 'truth' increasingly contentious across societies. State and non-state actors alike may leverage false information to widen fractures in societal views, erode public confidence in political institutions, and threaten national cohesion and coherence.

Trust in specific leaders will confer trust in information, and the authority of these actors—from conspiracy theorists, including politicians, and extremist groups to influencers and business leaders—could be amplified as they become arbiters of truth.

False information could not only be used as a source of societal disruption but also of control by domestic actors in pursuit of political agendas. The erosion of political checks and balances and the growth in tools that spread and control information could amplify the efficacy of domestic disinformation over the next two years.

Global internet freedom is already in decline, and access to more comprehensive sets of information has dropped in numerous countries. The implication: Falls in press freedoms in recent years and a related lack of strong investigative media are significant vulnerabilities set to grow.

Advisory

Here are specific best practices for citizens to help prevent the spread of misinformation during electoral processes:

• Verify Information:Double-check the accuracy of information before sharing it. Use reliable sources and fact-checking websites to verify claims.

• Cross-Check Multiple Sources:Consult multiple reputable news sources to ensure that the information is consistent across different platforms.

• Be Wary of Social Media:Social media platforms are susceptible to misinformation. Be cautious about sharing or believing information solely based on social media posts.

• Check Dates and Context:Ensure that information is current and consider the context in which it is presented. Misinformation often thrives when details are taken out of context.

• Promote Media Literacy:Educate yourself and others on media literacy to discern reliable sources from unreliable ones. Be skeptical of sensational headlines and clickbait.

• Report False Information:Report instances of misinformation to the platform hosting the content and encourage others to do the same. Utilise fact-checking organisations or tools to report and debunk false information.

• Critical Thinking:Foster critical thinking skills among your community members. Encourage them to question information and think critically before accepting or sharing it.

• Share Official Information:Share official statements and information from reputable sources, such as government election commissions, to ensure accuracy.

• Avoid Echo Chambers:Engage with diverse sources of information to avoid being in an 'echo chamber' where misinformation can thrive.

• Be Responsible in Sharing:Before sharing information, consider the potential impact it may have. Refrain from sharing unverified or sensational content that can contribute to misinformation.

• Promote Open Dialogue:Open discussions should be promoted amongst their community about the significance of factual information and the dangers of misinformation. 

• Stay Calm and Informed:During critical periods, such as election days, stay calm and rely on official sources for updates. Avoid spreading unverified information that can contribute to panic or confusion.

• Support Media Literacy Programs:Media Literacy Programs in schools should be promoted to provide individuals with essential skills to sail through the information sea properly.

Conclusion

Preventing misinformation requires a collective effort from individuals, communities, and platforms. By adopting these best practices, citizens can play a vital role in reducing the impact of misinformation during electoral processes.

References:

• https://thewire.in/media/survey-finds-false-information-risk-highest-in-india 
• https://thesouthfirst.com/pti/india-faces-highest-risk-of-disinformation-in-general-elections-world-economic-forum/

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Introduction

In the age of digital advancement, where technology continually grows, so does the method of crime. The rise of cybercrime has created various threats to individuals and organizations, businesses, and government agencies. To combat such crimes law enforcement agencies are looking out for innovative solutions against these challenges. One such innovative solution is taken by the Surat Police in Gujarat, who have embraced the power of Artificial Intelligence (AI) to bolster their efforts in reducing cybercrimes.

Key Highlights

Surat, India, has launched an AI-based WhatsApp chatbot called "Surat Police Cyber Mitra Chatbot" to tackle growing cybercrime. The chatbot provides quick assistance to individuals dealing with various cyber issues, ranging from reporting cyber crimes to receiving safety tips. The initiative is the first of its kind in the country, showcasing Surat Police's dedication to using advanced technology for public safety. Surat Police Commissioner-in-Charge commended the use of AI in crime control as a positive step forward, while also stressing the need for continuous improvements in various areas, including technological advancements, data acquisition related to cybercrime, and training for police personnel.

The Surat Cyber Mitra Chatbot, available on WhatsApp number 9328523417, offers round-the-clock assistance to citizens, allowing them to access crucial information on cyber fraud and legal matters. 

Surat Police's AI Chatbot: Cyber Mitra

• Surat Police in Gujarat, India, has launched an AI-based WhatsApp chatbot, "Surat Police Cyber Mitra Chatbot," to combat growing cybercrime.
• The chatbot provides assistance to individuals dealing with various cyber issues, from reporting cyber crimes to receiving safety tips.
• The initiative is the first of its kind in the country, showcasing Surat Police's dedication to using advanced technology for public safety.
• The Surat Cyber Mitra Chatbot, available on WhatsApp number 9328523417, offers round-the-clock assistance to citizens, providing crucial information on cyber fraud.

The Growing Cybercrime Threat

With the advancement of technology, cybercrime has become more complex due to the interconnectivity of digital devices and the internet. The criminals exploit vulnerabilities in software, networks, and human behavior to perpetrate a wide range of malicious activities to fulfill their illicit gains. Individuals and organizations face a wide range of cyber risks that can cause significant financial, reputational, and emotional harm. 

Surat Police’s Strategic Initiative

Surat Police Cyber Mitra Chatbot is an AI-powered tool for instant problem resolution. This innovative approach allows citizens to address any issue or query at their doorstep, providing immediate and accurate responses to concerns. The chatbot is accessible 24/7, 24 hours a day, and serves as a reliable resource for obtaining legal information related to cyber fraud.

The use of AI in police initiatives has been a topic of discussion for some time, and the Surat City Police has taken this step to leverage technology for the betterment of society. The chatbot promises to boost public trust towards law enforcement and improve the legal system by addressing citizen issues within seconds, ranging from financial disputes to cyber fraud incidents.

This accessibility extends to inquiries such as how to report financial crimes or cyber-fraud incidents and understand legal procedures. The availability of accurate information will not only enhance citizens' trust in the police but also contribute to the efficiency of law enforcement operations. The availability of accurate information will lead to more informed interactions between citizens and the police, fostering a stronger sense of community security and collaboration.

The utilisation of this chatbot will facilitate access to information and empower citizens to engage more actively with the legal system. As trust in the police grows and legal processes become more transparent and accessible, the overall integrity and effectiveness of the legal system are expected to improve significantly.

Conclusion

The Surat Police Cyber Mitra Chatbot is an AI-powered tool that provides round-the-clock assistance to citizens, enhancing public trust in law enforcement and streamlining access to legal information. This initiative bridges the gap between law enforcement and the community, fostering a stronger sense of security and collaboration, and driving improvements in the efficiency and integrity of the legal process.

References:

• https://www.ahmedabadmirror.com/surat-first-city-in-india-to-launch-ai-chatbot-to-tackle-cybercrime/81861788.html
• https://government.economictimes.indiatimes.com/news/secure-india/gujarat-surat-police-adopts-ai-to-check-cyber-crimes/107410981
• https://www.timesnownews.com/india/chatbot-and-advanced-analytics-surat-police-utilising-ai-technology-to-reduce-cybercrime-article-107397157
• https://www.grownxtdigital.in/technology/surat-police-ai-cyber-mitra-chatbot-gujarat/

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What Is a VPN and its Significance 

A Virtual Private Network (VPN) creates a secure and reliable network connection between a device and the internet. It hides your IP address by rerouting it through the VPN’s host servers. For example, if you connect to a US server, you appear to be browsing from the US, even if you’re in India. It also encrypts the data being transferred in real-time so that it is not decipherable by third parties such as ad companies, the government, cyber criminals, or others.

All online activity leaves a digital footprint that is tracked for data collection, and surveillance, increasingly jeopardizing user privacy. VPNs are thus a powerful tool for enhancing the privacy and security of users, businesses, governments and critical sectors. They also help protect users on public Wi-Fi networks ( for example, at airports and hotels), journalists, activists and whistleblowers, remote workers and businesses, citizens in high-surveillance states, and researchers by affording them a degree of anonymity. 

What VPNs Do and Don’t 

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•  What VPNs Can Do:
  
  • Mask your IP address to enhance privacy.
  • Encrypt data to protect against hackers, especially on public Wi-Fi.
  • Bypass geo-restrictions (e.g., access streaming content blocked in India).
•  What VPNs Cannot Do:
  
  • Make you completely anonymous and protect your identity (websites can still track you via cookies, browser fingerprinting, etc.).
  • Protect against malware or phishing.
  • Prevent law enforcement from tracing you if they have access to VPN logs.
  • Free VPNs usually even share logs with third parties. 

VPNs in the Context of India’s Privacy Policy Landscape 

In April 2022, CERT-In (Computer Emergency Response Team- India) released Directions under Section 70B (6) of the Information Technology (“IT”) Act, 2000, mandating VPN service providers to store customer data such as “validated names of subscribers/customers hiring the services, period of hire including dates, IPs allotted to / being used by the members, email address and IP address and time stamp used at the time of registration/onboarding, the purpose for hiring services, validated address and contact numbers, and the ownership pattern of the subscribers/customers hiring services” collected as part of their KYC (Know Your Customer) requirements, for a period of five years, even after the subscription has been cancelled. While this directive was issued to aid with cybersecurity investigations, it undermines the core purpose of VPNs- anonymity and privacy. It also gave operators very little time to carry out compliance measures. 

Following this, operators such as NordVPN, ExpressVPN, ProtonVPN, and others pulled their physical servers out of India, and now use virtual servers hosted abroad (e.g., Singapore) with Indian IP addresses. While the CERT-In Directions have extra-territorial applicability, virtual servers are able to bypass them since they physically operate from a foreign jurisdiction. This means that they are effectively not liable to provide user information to Indian investigative agencies, beating the whole purpose of the directive. To counter this, the Indian government could potentially block non-compliant VPN services in the future. Further, there are concerns about overreach since the Directions are unclear about how long CERT-In can retain the data it acquires from VPN operators, how it will be used and safeguarded, and the procedure of holding VPN operators responsible for compliance. 

Conclusion: The Need for a Privacy-Conscious Framework

The CERT-In Directions reflect a governance model which, by prioritizing security over privacy, compromises on safeguards like independent oversight or judicial review to balance the two. The policy design renders a lose-lose situation because virtual VPN services are still available, while the government loses oversight. If anything, this can make it harder for the government to track suspicious activity.  It also violates the principle of proportionality established in the landmark privacy judgment, Puttaswamy v. Union of India (II) by giving government agencies the power to collect excessive VPN data on any user. These issues underscore the need for a national-level, privacy-conscious cybersecurity framework that informs other policies on data protection and cybercrime investigations. In the meantime, users who use VPNs are advised to choose reputable providers, ensure strong encryption, and follow best practices to maintain online privacy and security.

References 

• https://www.kaspersky.com/resource-center/definitions/what-is-a-vpn 
• https://internetfreedom.in/top-secret-one-year-on-cert-in-refuses-to-reveal-information-about-compliance-notices-issued-under-its-2022-directions-on-cybersecurity/#:~:text=tl;dr,under%20this%20new%20regulatory%20mandate. 
• https://www.wired.com/story/vpn-firms-flee-india-data-collection-law/#:~:text=Starting%20today%2C%20the%20Indian%20Computer,years%2C%20even%20after%20they%20have

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