TRAI issues guidelines to Access Service Providers to prevent misuse of messaging services
Introduction
The Telecom Regulatory Authority of India (TRAI) on 20th August 2024 issued directives requiring Access Service Providers to adhere to the specific guidelines to protect consumer interests and prevent fraudulent activities. TRAI has mandated all Access Service Providers to abide by the directives. These steps advance TRAI's efforts to promote a secure messaging ecosystem, protecting consumer interests and eliminating fraudulent conduct.
Key Highlights of the TRAI’s Directives
- For improved monitoring and control, TRAI has directed that Access Service Providers move telemarketing calls, beginning with the 140 series, to an online DLT (Digital Ledger Technology) platform by September 30, 2024, at the latest.
- All Access Service Providers will be forbidden from sending messages that contain URLs, APKs, OTT links, or callback numbers that the sender has not whitelisted, the rule is to be effective from September 1st, 2024.
- In an effort to improve message traceability, TRAI has made it mandatory for all messages, starting on November 1, 2024, to include a traceable trail from sender to receiver. Any message with an undefined or mismatched telemarketer chain will be rejected.
- To discourage the exploitation or misuse of templates for promotional content, TRAI has introduced punitive actions in case of non-compliance. Content Templates registered in the wrong category will be banned, and subsequent offences will result in a one-month suspension of the Sender's services.
- To assure compliance with rules, all Headers and Content Templates registered on DLT must follow the requirements. Furthermore, a single Content Template cannot be connected to numerous headers.
- If any misuse of headers or content templates by a sender is discovered, TRAI has instructed an immediate ‘suspension of traffic’ from all of that sender's headers and content templates for their verification. Such suspension can only be revoked only after the Sender has taken legal action against such usage. Furthermore, Delivery-Telemarketers must identify and disclose companies guilty of such misuse within two business days, or else risk comparable repercussions.
CyberPeace Policy Outlook
TRAI’s measures are aimed at curbing the misuse of messaging services including spam. TRAI has mandated that headers and content templates follow defined requirements. Punitive actions are introduced in case of non-compliance with the directives, such as blacklisting and service suspension. TRAI’s measures will surely curb the increasing rate of scams such as phishing, spamming, and other fraudulent activities and ultimately protect consumer's interests and establish a true cyber-safe environment in messaging services ecosystem.
The official text of TRAI directives is available on the official website of TRAI or you can access the link here.
References
- https://www.trai.gov.in/sites/default/files/Direction_20082024.pdf
- https://www.trai.gov.in/sites/default/files/PR_No.53of2024.pdf
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2046872
- https://legal.economictimes.indiatimes.com/news/regulators/trai-issues-directives-to-access-providers-to-curb-misuse-fraud-through-messaging/112669368
Related Blogs
Introduction
In the labyrinthine expanse of the digital age, where the ethereal threads of our connections weave a tapestry of virtual existence, there lies a sinister phenomenon that preys upon the vulnerabilities of human emotion and trust. This phenomenon, known as cyber kidnapping, recently ensnared a 17-year-old Chinese exchange student, Kai Zhuang, in its deceptive grip, leading to an $80,000 extortion from his distraught parents. The chilling narrative of Zhuang found cold and scared in a tent in the Utah wilderness, serves as a stark reminder of the pernicious reach of cybercrime.
The Cyber Kidnapping
The term 'cyber kidnapping' typically denotes a form of cybercrime where malefactors gain unauthorised access to computer systems or data, holding it hostage for ransom. Yet, in the context of Zhuang's ordeal, it took on a more harrowing dimension—a psychological manipulation through online communication that convinced his family of his peril, despite his physical safety before the scam.
The Incident
The incident unfolded like a modern-day thriller, with Zhuang's parents in China alerting officials at his host high school in Riverdale, Utah, of his disappearance on 28 December 2023. A meticulous investigation ensued, tracing bank records, purchases, and phone data, leading authorities to Zhuang's isolated encampment, 25 miles north of Brigham City. In the frigid embrace of Utah's winter, Zhuang awaited rescue, armed only with a heat blanket, a sleeping bag, limited provisions, and the very phones used to orchestrate his cyber kidnapping.
Upon his rescue, Zhuang's first requests were poignantly human—a warm cheeseburger and a conversation with his family, who had been manipulated into paying the hefty ransom during the cyber-kidnapping scam. This incident not only highlights the emotional toll of such crimes but also the urgent need for awareness and preventative measures.
The Aftermath
To navigate the treacherous waters of cyber threats, one must adopt the scepticism of a seasoned detective when confronted with unsolicited messages that reek of urgency or threat. The verification of identities becomes a crucial shield, a bulwark against deception. Sharing sensitive information online is akin to casting pearls before swine, where once relinquished, control is lost forever. Privacy settings on social media are the ramparts that must be fortified, and the education of family and friends becomes a communal armour against the onslaught of cyber threats.
The Chinese embassy in Washington has sounded the alarm, warning its citizens in the U.S. about the risks of 'virtual kidnapping' and other online frauds. This scam fragments a larger criminal mosaic that threatens to ensnare parents worldwide.
Kai Zhuang's story, while unique in its details, is not an isolated event. Experts warn that technological advancements have made it easier for criminals to pursue cyber kidnapping schemes. The impersonation of loved ones' voices using artificial intelligence, the mining of social media for personal data, and the spoofing of phone numbers are all tools in the cyber kidnapper's arsenal.
The Way Forward
The crimes have evolved, targeting not just the vulnerable but also those who might seem beyond reach, demanding larger ransoms and leaving a trail of psychological devastation in their wake. Cybercrime, as one expert chillingly notes, may well be the most lucrative of crimes, transcending borders, languages, and identities.
In the face of such threats, awareness is the first line of defense. Reporting suspicious activity to the FBI's Internet Crime Complaint Center, verifying the whereabouts of loved ones, and establishing emergency protocols are all steps that can fortify one's digital fortress. Telecommunications companies and law enforcement agencies also have a role to play in authenticating and tracing the source of calls, adding another layer of protection.
Conclusion
The surreal experience of reading about cyber kidnapping belies the very real danger it poses. It is a crime that thrives in the shadows of our interconnected world, a reminder that our digital lives are as vulnerable as our physical ones. As we navigate this complex web, let us arm ourselves with knowledge, vigilance, and the resolve to protect not just our data, but the very essence of our human connections.
References
- https://www.bbc.com/news/world-us-canada-67869517
- https://www.ndtv.com/feature/what-is-cyber-kidnapping-and-how-it-can-be-avoided-4792135
Executive Summary:
A post on X (formerly Twitter) featuring an image that has been widely shared with misleading captions, claiming to show men riding an elephant next to a tiger in Bihar, India. This post has sparked both fascination and skepticism on social media. However, our investigation has revealed that the image is misleading. It is not a recent photograph; rather, it is a photo of an incident from 2011. Always verify claims before sharing.
Claims:
An image purporting to depict men riding an elephant next to a tiger in Bihar has gone viral, implying that this astonishing event truly took place.
Fact Check:
After investigation of the viral image using Reverse Image Search shows that it comes from an older video. The footage shows a tiger that was shot after it became a man-eater by forest guard. The tiger killed six people and caused panic in local villages in the Ramnagar division of Uttarakhand in January, 2011.
Before sharing viral posts, take a brief moment to verify the facts. Misinformation spreads quickly and it’s far better to rely on trusted fact-checking sources.
Conclusion:
The claim that men rode an elephant alongside a tiger in Bihar is false. The photo presented as recent actually originates from the past and does not depict a current event. Social media users should exercise caution and verify sensational claims before sharing them.
- Claim: The video shows people casually interacting with a tiger in Bihar
- Claimed On:Instagram and X (Formerly Known As Twitter)
- Fact Check: False and Misleading
Introduction
The use of digital information and communication technologies for healthcare access has been on the rise in recent times. Mental health care is increasingly being provided through online platforms by remote practitioners, and even by AI-powered chatbots, which use natural language processing (NLP) and machine learning (ML) processes to simulate conversations between the platform and a user. Thus, AI chatbots can provide mental health support from the comfort of the home, at any time of the day, via a mobile phone. While this has great potential to enhance the mental health care ecosystem, such chatbots can present technical and ethical challenges as well.
Background
According to the WHO’s World Mental Health Report of 2022, every 1 in 8 people globally is estimated to be suffering from some form of mental health disorder. The need for mental health services worldwide is high but the supply of a care ecosystem is inadequate both in terms of availability and quality. In India, it is estimated that there are only 0.75 psychiatrists per 100,000 patients and only 30% of the mental health patients get help. Considering the slow thawing of social stigma regarding mental health, especially among younger demographics and support services being confined to urban Indian centres, the demand for a telehealth market is only projected to grow. This paves the way for, among other tools, AI-powered chatbots to fill the gap in providing quick, relatively inexpensive, and easy access to mental health counseling services.
Challenges
Users who seek mental health support are already vulnerable, and AI-induced oversight can exacerbate distress due to some of the following reasons:
- Inaccuracy: Apart from AI’s tendency to hallucinate data, chatbots may simply provide incorrect or harmful advice since they may be trained on data that is not representative of the specific physiological and psychological propensities of various demographics.
- Non-Contextual Learning: The efficacy of mental health counseling often relies on rapport-building between the service provider and client, relying on circumstantial and contextual factors. Machine learning models may struggle with understanding interpersonal or social cues, making their responses over-generalised.
- Reinforcement of Unhelpful Behaviors: In some cases, AI chatbots, if poorly designed, have the potential to reinforce unhealthy thought patterns. This is especially true for complex conditions such as OCD, treatment for which requires highly specific therapeutic interventions.
- False Reassurance: Relying solely on chatbots for counseling may create a partial sense of safety, thereby discouraging users from approaching professional mental health support services. This could reinforce unhelpful behaviours and exacerbate the condition.
- Sensitive Data Vulnerabilities: Health data is sensitive personal information. Chatbot service providers will need to clarify how health data is stored, processed, shared, and used. Without strong data protection and transparency standards, users are exposed to further risks to their well-being.
Way Forward
- Addressing Therapeutic Misconception: A lack of understanding of the purpose and capabilities of such chatbots, in terms of care expectations and treatments they can offer, can jeopardize user health. Platforms providing such services should be mandated to lay disclaimers about the limitations of the therapeutic relationship between the platform and its users in a manner that is easy to understand.
- Improved Algorithm Design: Training data for these models must undertake regular updates and audits to enhance their accuracy, incorporate contextual socio-cultural factors for profile analysis, and use feedback loops from customers and mental health professionals.
- Human Oversight: Models of therapy where AI chatbots are used to supplement treatment instead of replacing human intervention can be explored. Such platforms must also provide escalation mechanisms in cases where human-intervention is sought or required.
Conclusion
It is important to recognize that so far, there is no substitute for professional mental health services. Chatbots can help users gain awareness of their mental health condition and play an educational role in this regard, nudging them in the right direction, and provide assistance to both the practitioner and the client/patient. However, relying on this option to fill gaps in mental health services is not enough. Addressing this growing —and arguably already critical— global health crisis requires dedicated public funding to ensure comprehensive mental health support for all.
Sources
- https://www.who.int/news/item/17-06-2022-who-highlights-urgent-need-to-transform-mental-health-and-mental-health-care
- https://health.economictimes.indiatimes.com/news/industry/mental-healthcare-in-india-building-a-strong-ecosystem-for-a-sound-mind/105395767#:~:text=Indian%20mental%20health%20market%20is,access%20to%20better%20quality%20services.
- https://www.frontiersin.org/journals/digital-health/articles/10.3389/fdgth.2023.1278186/full
