TRAI issues guidelines to Access Service Providers to prevent misuse of messaging services
Introduction
The Telecom Regulatory Authority of India (TRAI) on 20th August 2024 issued directives requiring Access Service Providers to adhere to the specific guidelines to protect consumer interests and prevent fraudulent activities. TRAI has mandated all Access Service Providers to abide by the directives. These steps advance TRAI's efforts to promote a secure messaging ecosystem, protecting consumer interests and eliminating fraudulent conduct.
Key Highlights of the TRAI’s Directives
- For improved monitoring and control, TRAI has directed that Access Service Providers move telemarketing calls, beginning with the 140 series, to an online DLT (Digital Ledger Technology) platform by September 30, 2024, at the latest.
- All Access Service Providers will be forbidden from sending messages that contain URLs, APKs, OTT links, or callback numbers that the sender has not whitelisted, the rule is to be effective from September 1st, 2024.
- In an effort to improve message traceability, TRAI has made it mandatory for all messages, starting on November 1, 2024, to include a traceable trail from sender to receiver. Any message with an undefined or mismatched telemarketer chain will be rejected.
- To discourage the exploitation or misuse of templates for promotional content, TRAI has introduced punitive actions in case of non-compliance. Content Templates registered in the wrong category will be banned, and subsequent offences will result in a one-month suspension of the Sender's services.
- To assure compliance with rules, all Headers and Content Templates registered on DLT must follow the requirements. Furthermore, a single Content Template cannot be connected to numerous headers.
- If any misuse of headers or content templates by a sender is discovered, TRAI has instructed an immediate ‘suspension of traffic’ from all of that sender's headers and content templates for their verification. Such suspension can only be revoked only after the Sender has taken legal action against such usage. Furthermore, Delivery-Telemarketers must identify and disclose companies guilty of such misuse within two business days, or else risk comparable repercussions.
CyberPeace Policy Outlook
TRAI’s measures are aimed at curbing the misuse of messaging services including spam. TRAI has mandated that headers and content templates follow defined requirements. Punitive actions are introduced in case of non-compliance with the directives, such as blacklisting and service suspension. TRAI’s measures will surely curb the increasing rate of scams such as phishing, spamming, and other fraudulent activities and ultimately protect consumer's interests and establish a true cyber-safe environment in messaging services ecosystem.
The official text of TRAI directives is available on the official website of TRAI or you can access the link here.
References
- https://www.trai.gov.in/sites/default/files/Direction_20082024.pdf
- https://www.trai.gov.in/sites/default/files/PR_No.53of2024.pdf
- https://pib.gov.in/PressReleaseIframePage.aspx?PRID=2046872
- https://legal.economictimes.indiatimes.com/news/regulators/trai-issues-directives-to-access-providers-to-curb-misuse-fraud-through-messaging/112669368
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Cyber, is the new weapon today! Cyber Violence is violence in cyber-space that has led to violation of cyber rights of individuals, especially those of children and women. Online violence and harassment have been overlooked laying more emphasis on offline or physical violence.
New Delhi [India], November 12 (ANI/NewsVoir): Cyber, is the new weapon today! Cyber Violence is violence in cyber-space that has led to violation of cyber rights of individuals, especially those of children and women. Online violence and harassment have been overlooked laying more emphasis on offline or physical violence. Cyber violence very often permanently, psychologically impacts the victims and their families. Various forms of threats ranging from morphing, stalking, solicitation of children for sexual purposes, online grooming, have grave consequences on the victims disturbing their mental well-being. Maintaining mental well-being in cyber space is a challenge we wish to promote and advocate for, in order to build responsible netizens.
Together, we stand against violation of cyber rights and strongly believe; it is critical to allow everyone to feel safe online. Netizen’s safety rights must be protected from all kinds of abuse and violence. Setting a mission of ‘Making India Cyber Safe for Children and Women’, Responsible Netism a social purpose organization in association with CyberPeace Foundation, an award-winning Cyber Security think tank working towards bringing CyberPeace in CyberSpace for more than two decades, host its 6th Annual National Conference on Cyber Psychology themed “India Fights Cyber Violence”, scheduled for Saturday, January 22, 2022. Ta advocate on the theme, the campaign #IndiaFightsCyberViolence was launched on November 11, 2021 by Vinay Sahasrabuddhe – President ICCR, Member of Parliament, Priyank Kanoongo – Chairperson, NCPCR and Rekha Sharma, Chairperson NCW at the ICCR Auditorium Delhi. The session was also attended by the CyberPeace Foundation team members.
Vinay Sahasrabuddhe has been a strong advocate of online safety of children, he shared his visionary words and focused on 3 R’s, Research, Reform and Reshape. He recommended extensive research was necessary to strongly voice concerns and remedies based on evidence-based research which would help us reform intervention strategies and the reshape the existing framework to best suit the needs to protect women and children in cyber space. The NCW Chairperson Rekha Sharma shared how critical it is to create awareness about online safety rights of women and reiterated the need for spreading awareness about online safety to reach the last mile in order to build collective action and bring change. She also mentioned the need to conducting nationwide trainings for the police personal to handle and report online distress.
Priyank Kanoongo, the Chairperson of NCPCR has been very proactively advocating for the cause of child online protection and has been instrumental in voicing critical in fiercely voicing his thoughts on protecting online safety rights of children across India. He shared the following thoughts at the launch. He said there is dire need to educate parents about online safety in order to let the information trickle down to their children. He said NCPCR does not hold any inhibitions in naming and shaming violators of child rights be it offline or online and will always raise a strong voice against platform ‘s inability to protect children in cyber space.
Vineet Kumar, Founder and Global President, CyberPeace Foundation, the partnering organization shared that this nationwide movement will build great momentum on the cause of online protection of children and women cross the country and urged organizations across India to pledge their support to the cause. The more people joining this movement would build collective pressure to formulate guidelines and policies the make cyber space safe for children and women. Sonali Patankar – Founder Responsible Netism shared the objective of the campaign was to let online safety reach the last mile and build on aggressive reporting of online content. The movement was an effort to make the campaign India Fights Cyber Violence to make India cyber safe for children.
She shared that the campaign launch would be followed by a nationwide research conducted to understand parents perspectives on cyber violence which would be handy in representing recommendations on women and child safety protocols through commoners. There would be a round table for organizations working with children chaired by Priyank Kanoongo on November 22 followed by a round table held for organizations working with Women chaired by Rekha Sharma Madam on December 22, 2021. The campaign would culminate in the Responsible Netism 6th National Cyber Psychology Conference scheduled for January 22, 2022 that would witness a compilation of the research and the work done throughout the campaign.
The launch was attended by Sujay Patki – Social Activist and Advisor Responsible Netism and Shilpa Chandolikar trustee Responsible Netism, Adv Khushbu Jain Advocate Supreme Court of India followed by the vote of thanks by Unmesh Joshi – Co-founder Responsible Netism. With the success of the launch and the support of NCPCR and NCW, we are sure to make this a nation-wide movement to protect cyber safety rights of netizens and strongly believe in collective action to make India Cyber Safe for Women and Children.
This story is provided by NewsVoir. ANI will not be responsible in any way for the content of this article. (ANI/NewsVoir)(This story has not been edited by Devdiscourse staff and is auto-generated from a syndicated feed.)

Introduction
In a world teeming with digital complexities, where information wends through networks with the speed and unpredictability of quicksilver, companies find themselves grappling with the paradox of our epoch: the vast potential of artificial intelligence (AI) juxtaposed with glaring vulnerabilities in data security. It's a terrain fraught with risks, but in the intricacies of this digital age emerges a profound alchemy—the application of AI itself to transmute vulnerable data into a repository as secure and invaluable as gold.
The deployment of AI technologies comes with its own set of challenges, chief among them being concerns about the integrity and safety of data—the precious metal of the information economy. Companies cannot afford to remain idle as the onslaught of cyber threats threatens to fray the fabric of their digital endeavours. Instead, they are rallying, invoking the near-miraculous capabilities of AI to transform the very nature of cybersecurity, crafting an armour of untold resilience by empowering the hunter to become the hunted.
The AI’s Untapped Potential
Industries spanning the globe, varied in their scopes and scales, recognize AI's potential to hone their processes and augment decision-making capabilities. Within this dynamic lies a fertile ground for AI-powered security technologies to flourish, serving not merely as auxiliary tools but as essential components of contemporary business infrastructure. Dynamic solutions, such as anomaly detection mechanisms, highlight the subtle and not-so-subtle deviances in application behaviour, shedding light on potential points of failure or provoking points of intrusion, turning what was once a prelude to chaos into a symphony of preemptive intelligence.
In the era of advanced digital security, AI, exemplified by Dynatrace, stands as the pinnacle, swiftly navigating complex data webs to fortify against cyber threats. These digital fortresses, armed with cutting-edge AI, ensure uninterrupted insights and operational stability, safeguarding the integrity of data in the face of relentless cyber challenges.
India’s AI Stride
India, a burgeoning hub of technology and innovation, evidences AI's transformative powers within its burgeoning intelligent automation market. Driven by the voracious adoption of groundbreaking technological paradigms such as machine learning (ML), natural language processing (NLP), and Automated Workflow Management (AWM), sectors as disparate as banking, finance, e-commerce, healthcare, and manufacturing are swept up in an investment maelstrom. This is further bolstered by the Indian government’s supportive policies like 'Make in India' and 'Digital India'—bold initiatives underpinning the accelerating trajectory of intelligent automation in this South Asian powerhouse.
Consider the velocity at which the digital universe expands: IDC posits that the 5 billion internet denizens, along with the nearly 54 billion smart devices they use, generate about 3.4 petabytes of data each second. The implications for enterprise IT teams, caught in a fierce vice of incoming cyber threats, are profound. AI's emergence as the bulwark against such threats provides the assurance they desperately seek to maintain the seamless operation of critical business services.
The AI integration
The list of industries touched by the chilling specter of cyber threats is as extensive as it is indiscriminate. We've seen international hotel chains ensnared by nefarious digital campaigns, financial institutions laid low by unseen adversaries, Fortune 100 retailers succumbing to cunning scams, air traffic controls disrupted, and government systems intruded upon and compromised. Cyber threats stem from a tangled web of origins—be it an innocent insider's blunder, a cybercriminal's scheme, the rancor of hacktivists, or the cold calculation of state-sponsored espionage. The damage dealt by data breaches and security failures can be monumental, staggering corporations with halted operations, leaked customer data, crippling regulatory fines, and the loss of trust that often follows in the wake of such incidents.
However, the revolution is upon us—a rising tide of AI and accelerated computing that truncates the time and costs imperative to countering cyberattacks. Freeing critical resources, businesses can now turn their energies toward primary operations and the cultivation of avenues for revenue generation. Let us embark on a detailed expedition, traversing various industry landscapes to witness firsthand how AI's protective embrace enables the fortification of databases, the acceleration of threat neutralization, and the staunching of cyber wounds to preserve the sanctity of service delivery and the trust between businesses and their clientele.
Public Sector
Examine the public sector, where AI is not merely a tool for streamlining processes but stands as a vigilant guardian of a broad spectrum of securities—physical, energy, and social governance among them. Federal institutions, laden with the responsibility of managing complicated digital infrastructures, find themselves at the confluence of rigorous regulatory mandates, exacting public expectations, and the imperative of protecting highly sensitive data. The answer, increasingly, resides in the AI pantheon.
Take the U.S. Department of Energy's (DOE) Office of Cybersecurity, Energy Security, and Emergency Response (CESER) as a case in point. An investment exceeding $240 million in cybersecurity R&D since 2010 manifests in pioneering projects, including AI applications that automate and refine security vulnerability assessments, and those employing cutting-edge software-defined networks that magnify the operational awareness of crucial energy delivery systems.
Financial Sector
Next, pivot our gaze to financial services—a domain where approximately $6 million evaporates with each data breach incident, compelling the sector to harness AI not merely for enhancing fraud detection and algorithmic trading but for its indispensability in preempting internal threats and safeguarding knightly vaults of valuable data. Ventures like the FinSec Innovation Lab, born from the collaborative spirits of Mastercard and Enel X, demonstrate AI's facility in real-time threat response—a lifeline in preventing service disruptions and the erosion of consumer confidence.
Retail giants, repositories of countless payment credentials, stand at the threshold of this new era, embracing AI to fortify themselves against the theft of payment data—a grim statistic that accounts for 37% of confirmed breaches in their industry. Best Buy's triumph in refining its phishing detection rates while simultaneously dialling down false positives is a testament to AI's defensive prowess.
Smart Cities
Consider, too, the smart cities and connected spaces that epitomize technological integration. Their web of intertwined IoT devices and analytical AI, which scrutinize the flows of urban life, are no strangers to the drumbeat of cyber threat. AI-driven defense mechanisms not only predict but quarantine threats, ensuring the continuous, safe hum of civic life in the aftermath of intrusions.
Telecom Sector
Telecommunications entities, stewards of crucial national infrastructures, dial into AI for anticipatory maintenance, network optimization, and ensuring impeccable uptime. By employing AI to monitor the edges of IoT networks, they stem the tide of anomalies, deftly handle false users, and parry the blows of assaults, upholding the sanctity of network availability and individual and enterprise data security.
Automobile Industry
Similarly, the automotive industry finds AI an unyielding ally. As vehicles become complex, mobile ecosystems unto themselves, AI's cybersecurity role is magnified, scrutinizing real-time in-car and network activities, safeguarding critical software updates, and acting as the vanguard against vulnerabilities—the linchpin for the assured deployment of autonomous vehicles on our transit pathways.
Conclusion
The inclination towards AI-driven cybersecurity permits industries not merely to cope, but to flourish by reallocating their energies towards innovation and customer experience enhancement. Through AI's integration, developers spanning a myriad of industries are equipped to construct solutions capable of discerning, ensnaring, and confronting threats to ensure the steadfastness of operations and consumer satisfaction.
In the crucible of digital transformation, AI is the philosopher's stone—an alchemic marvel transmuting the raw data into the secure gold of business prosperity. As we continue to sail the digital ocean's intricate swells, the confluence of AI and cybersecurity promises to forge a gleaming future where businesses thrive under the aegis of security and intelligence.
References
- https://timesofindia.indiatimes.com/gadgets-news/why-adoption-of-ai-may-be-critical-for-businesses-to-tackle-cyber-threats-and-more/articleshow/106313082.cms
- https://blogs.nvidia.com/blog/ai-cybersecurity-business-resilience/

What are Deepfakes?
A deepfake is essentially a video of a person in which their face or body has been digitally altered so that they appear to be someone else, typically used maliciously or to spread false information. Deepfake technology is a method for manipulating videos, images, and audio utilising powerful computers and deep learning. It is used to generate fake news and commit financial fraud, among other wrongdoings. It overlays a digital composite over an already-existing video, picture, or audio; cybercriminals use Artificial Intelligence technology. The term deepfake was coined first time in 2017 by an anonymous Reddit user, who called himself deepfake.
Deepfakes works on a combination of AI and ML, which makes the technology hard to detect by Web 2.0 applications, and it is almost impossible for a layman to see if an image or video is fake or has been created using deepfakes. In recent times, we have seen a wave of AI-driven tools which have impacted all industries and professions across the globe. Deepfakes are often created to spread misinformation. There lies a key difference between image morphing and deepfakes. Image morphing is primarily used for evading facial recognition, but deepfakes are created to spread misinformation and propaganda.
Issues Pertaining to Deepfakes in India
Deepfakes are a threat to any nation as the impact can be divesting in terms of monetary losses, social and cultural unrest, and actions against the sovereignty of India by anti-national elements. Deepfake detection is difficult but not impossible. The following threats/issues are seen to be originating out of deep fakes:
- Misinformation: One of the biggest issues of Deepfake is misinformation, the same was seen during the Russia-Ukraine conflict, where in a deepfake of Ukraine’s president, Mr Zelensky, surfaced on the internet and caused mass confusion and propaganda-based misappropriation among the Ukrainians.
- Instigation against the Union of India: Deepfake poses a massive threat to the integrity of the Union of India, as this is one of the easiest ways for anti-national elements to propagate violence or instigate people against the nation and its interests. As India grows, so do the possibilities of anti-national attacks against the nation.
- Cyberbullying/ Harassment: Deepfakes can be used by bad actors to harass and bully people online in order to extort money from them.
- Exposure to Illicit Content: Deepfakes can be easily used to create illicit content, and oftentimes, it is seen that it is being circulated on online gaming platforms where children engage the most.
- Threat to Digital Privacy: Deepfakes are created by using existing videos. Hence, bad actors often use photos and videos from Social media accounts to create deepfakes, this directly poses a threat to the digital privacy of a netizen.
- Lack of Grievance Redressal Mechanism: In the contemporary world, the majority of nations lack a concrete policy to address the aspects of deepfake. Hence, it is of paramount importance to establish legal and industry-based grievance redressal mechanisms for the victims.
- Lack of Digital Literacy: Despite of high internet and technology penetration rates in India, digital literacy lags behind, this is a massive concern for the Indian netizens as it takes them far from understanding the tech, which results in the under-reporting of crimes. Large-scale awareness and sensitisation campaigns need to be undertaken in India to address misinformation and the influence of deepfakes.
How to spot deepfakes?
Deepfakes look like the original video at first look, but as we progress into the digital world, it is pertinent to establish identifying deepfakes in our digital routine and netiquettes in order to stay protected in the future and to address this issue before it is too late. The following aspects can be kept in mind while differentiating between a real video and a deepfake
- Look for facial expressions and irregularities: Whenever differentiating between an original video and deepfake, always look for changes in facial expressions and irregularities, it can be seen that the facial expressions, such as eye movement and a temporary twitch on the face, are all signs of a video being a deepfake.
- Listen to the audio: The audio in deepfake also has variations as it is imposed on an existing video, so keep a check on the sound effects coming from a video in congruence with the actions or gestures in the video.
- Pay attention to the background: The most easiest way to spot a deepfake is to pay attention to the background, in all deepfakes, you can spot irregularities in the background as, in most cases, its created using virtual effects so that all deepfakes will have an element of artificialness in the background.
- Context and Content: Most of the instances of deepfake have been focused towards creating or spreading misinformation hence, the context and content of any video is an integral part of differentiating between an original video and deepfake.
- Fact-Checking: As a basic cyber safety and digital hygiene protocol, one should always make sure to fact-check each and every piece of information they come across on social media. As a preventive measure, always make sure to fact-check any information or post sharing it with your known ones.
- AI Tools: When in doubt, check it out, and never refrain from using Deepfake detection tools like- Sentinel, Intel’s real-time deepfake detector - Fake catcher, We Verify, and Microsoft’s Video Authenticator tool to analyze the videos and combating technology with technology.
Recent Instance
A deepfake video of actress Rashmika Mandanna recently went viral on social media, creating quite a stir. The video showed a woman entering an elevator who looked remarkably like Mandanna. However, it was later revealed that the woman in the video was not Mandanna, but rather, her face was superimposed using AI tools. Some social media users were deceived into believing that the woman was indeed Mandanna, while others identified it as an AI-generated deepfake. The original video was actually of a British-Indian girl named Zara Patel, who has a substantial following on Instagram. This incident sparked criticism from social media users towards those who created and shared the video merely for views, and there were calls for strict action against the uploaders. The rapid changes in the digital world pose a threat to personal privacy; hence, caution is advised when sharing personal items on social media.
Legal Remedies
Although Deepfake is not recognised by law in India, it is indirectly addressed by Sec. 66 E of the IT Act, which makes it illegal to capture, publish, or transmit someone's image in the media without that person's consent, thus violating their privacy. The maximum penalty for this violation is ₹2 lakh in fines or three years in prison. The DPDP Act's applicability in 2023 means that the creation of deepfakes will directly affect an individual's right to digital privacy and will also violate the IT guidelines under the Intermediary Guidelines, as platforms will be required to exercise caution while disseminating and publishing misinformation through deepfakes. The indirect provisions of the Indian Penal Code, which cover the sale and dissemination of derogatory publications, songs and actions, deception in the delivery of property, cheating and dishonestly influencing the delivery of property, and forgery with the intent to defame, are the only legal remedies available for deepfakes. Deep fakes must be recognized legally due to the growing power of misinformation. The Data Protection Board and the soon-to-be-established fact-checking body must recognize crimes related to deepfakes and provide an efficient system for filing complaints.
Conclusion
Deepfake is an aftermath of the advancements of Web 3.0 and, hence is just the tip of the iceberg in terms of the issues/threats from emerging technologies. It is pertinent to upskill and educate the netizens about the keen aspects of deepfakes to stay safe in the future. At the same time, developing and developed nations need to create policies and laws to efficiently regulate deepfake and to set up redressal mechanisms for victims and industry. As we move ahead, it is pertinent to address the threats originating out of the emerging techs and, at the same time, create a robust resilience for the same.