#FactCheck - "Deep fake Falsely Claimed as a photo of Arvind Kejriwal welcoming Elon Musk when he visited India to discuss Delhi’s administrative policies.”

About Customs Scam:

The Customs Scam is a type of fraud where the scammers pretend to be from the renowned courier office company (DTDC, etc.), or customs department or other government entities. They try to deceive the targets to transfer the money to resolve the fake customs related concerns.  The Research Wing at CyberPeace along with the Research Wing of Autobot Infosec Private Ltd. delved into this case through Open Source Intelligence methods and undercover interactions with the scammers and concluded with some credible information.

Case Study:

The victim receives a phone call posing as a renowned courier office (DTDC, etc.) employee (in some case custom’s officer) that a parcel in the name of the victim has been taken into custody because of inappropriate content. The scammer provides the victim an employee ID, FIR number to prove the authenticity of the case and also they show empathy towards the victim. The scammer pretends to help the victim to connect with a police officer for further action. This so-called police officer shows transparency in his work. He asks him to join a skype video call and he even provides time to install the skype app. He instructs the victim to connect with the skype id provided by the fake police officer where the scammer created a fake police station environment. He also claims that he contacted the headquarters and the victim’s phone number is associated with many illegal activities to create panic to the victim.  Then the scammers also ask the victim to give their personal details such as home address, office address, aadhar card number, PAN card number and screenshot of their bank accounts along with their available account balance for the sake of so-called investigation. Sometimes scammers also demand a high amount of money to resolve the issue and create fake urgency to trap the victim in making the payment. He sternly warns the victim not to contact any other police officials or professionals, making it clear that doing so would only lead to more trouble.

Analysis & Findings: 

After receiving these kinds of complaints from multiple sources, the analysis was done on the collection of phone numbers from where the calls originated. These phone numbers were analysed for alias name, location, Telecom operator,  etc.  Further, we have verified the number to check whether the number is linked with any social media account on reputed platforms like Google, Facebook, Whatsapp, Twitter, Instagram, Linkedin, and other classified platforms such as Locanto.

• Phone Number Analysis: Each phone number looks authentic, cleverly concealing the fraud. Sometimes scammers use virtual/temporary phone numbers for these kinds of scams. In this case the victim was from Delhi, so the scammer posed themselves from Delhi Police station, while the phone numbers belong to a different place.

• Undercover Interactions:  The interactions with the suspects reveals their chilling way of modus operandi. These scammers are masters of psychological manipulation. They threaten the victims and act as if they are genuine LEA officers. 
• Exploitation Tactics: They target unsuspecting individuals and create fear and fake urgency among the targets to extract sensitive information such as Aadhaar, PAN card and bank account details.

• Fraud Execution: The scammers demand for the payment to resolve this issue and they make use of the stolen personally identifiable information. Once the victims transfer the money, the fraudsters cut off all the communication.
• Outcome for Victims:  The scammers act so genuine and they frame the incidents so realistic, victims don't realise that they are trapped in this scam. They suffer severe financial loss and psychological trauma.

Recommendations:

• Verify Identities: It is important to verify the identity of any individual, especially if they demand personal information or payment. Contact the official agency directly using verified contact details to confirm the authenticity of the communication.
• Education on Personal Information: Provide education to people to protect their personal identity numbers like Aadhaar and PAN card number. Always emphasise the possible dangers connected to sharing such data in the course of phone conversations.
• Report Suspicious Activity: Prompt reporting of suspicious phone calls or messages to relevant authorities and consumer protection agencies helps in tracking down scammers and prevents people from falling. Report to https://cybercrime.gov.in or reach out to helpline@cyberpeace.net for further assistance. 
• Enhanced Cybersecurity Measures: Implement robust cybersecurity measures to detect and mitigate phishing attempts and fraudulent activities. This includes monitoring and blocking suspicious phone numbers and IP addresses associated with scams.

Conclusion:

In the Customs Scam fraud, the scammers pretend to be a custom or any government official and sometimes threaten the targets to get the details such as Aadhaar, PAN card details, screenshot of their bank accounts along with their available balance in their account. The phone numbers used for these kinds of scams were analysed for any suspicious activity. It is found that all the phone numbers look authentic concealing the fraudentent activities. The interactions made with them reveals that they create fearness and urgency between the individuals. They act as if they are genuine officer’s and ask for money to resolve this issue. It is important to stay vigilant and not to share any personal or financial information. When facing these kinds of scams, report and spread awareness among individuals.

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Introduction

In 2022, Oxfam’s India Inequality report revealed the worsening digital divide, highlighting that only 38% of households in the country are digitally literate. Further, only 31% of the rural population uses the internet, as compared to 67% of the urban population. Over time, with the increasing awareness about the importance of digital privacy globally, the definition of digital divide has translated into a digital privacy divide, whereby different levels of privacy are afforded to different sections of society. This further promotes social inequalities and impedes access to fundamental rights.

Digital Privacy Divide: A by-product of the digital divide

The digital divide has evolved into a multi-level issue from its earlier interpretations; level I implies the lack of physical access to technologies, level II refers to the lack of digital literacy and skills and recently, level III relates to the impacts of digital access. Digital Privacy Divide (DPD) refers to the various gaps in digital privacy protection provided to users based on their socio-demographic patterns. It forms a subset of the digital divide, which involves uneven distribution, access and usage of information and communication technology (ICTs). Typically, DPD exists when ICT users receive distinct levels of digital privacy protection. As such, it forms a part of the conversation on digital inequality. 

Contrary to popular perceptions, DPD, which is based on notions of privacy, is not always based on ideas of  individualism and collectivism and may constitute internal and external factors at the national level. A study on the impacts of DPD conducted in the U.S., India, Bangladesh and Germany highlighted that respondents in Germany and Bangladesh expressed more concerns about their privacy compared to respondents in the U.S. and India. This suggests that despite the U.S. having a strong tradition of individualistic rights, that is reflected in internal regulatory frameworks such as the Fourth Amendment, the topic of data privacy has not garnered enough interest from the population. Most individuals consider forgoing the right to privacy as a necessary evil to access many services, and schemes and to stay abreast with technological advances. Research shows that 62%- 63% of Americans believe that companies and the government collecting data have become an inescapable necessary evil in modern life. Additionally, 81% believe that they have very little control over what data companies collect and about 81% of Americans believe that the risk of data collection outweighs the benefits. Similarly, in Japan, data privacy is thought to be an adopted concept emerging from international pressure to regulate, rather than as an ascribed right, since collectivism and collective decision-making are more valued in Japan, positioning the concept of privacy as subjective, timeserving and an idea imported from the West.

Regardless, inequality in privacy preservation often reinforces social inequality. Practices like surveillance that are geared towards a specific group highlight that marginalised communities are more likely to have less data privacy. As an example, migrants, labourers, persons with a conviction history and marginalised racial groups are often subject to extremely invasive surveillance under suspicions of posing threats and are thus forced to flee their place of birth or residence. This also highlights the fact that focus on DPD is not limited to those who lack data privacy but also to those who have (either by design or by force) excess privacy. While on one end, excessive surveillance, carried out by both governments and private entities, forces immigrants to wait in deportation centres during the pendency of their case, the other end of the privacy extreme hosts a vast number of undocumented individuals who avoid government contact for fear of deportation, despite noting high rates of crime victimization.

DPD is also noted among groups with differential knowledge and skills in cyber security. For example, in India, data privacy laws mandate that information be provided on order of a court or any enforcement agency. However, individuals with knowledge of advanced encryption are adopting communication channels that have encryption protocols that the provider cannot control (and resultantly able to exercise their right to privacy more effectively),  in contrast with individuals who have little knowledge of encryption, implying a security as well as an intellectual divide. While several options for secure communication exist, like Pretty Good Privacy, which enables encrypted emailing, they are complex and not easy to use in addition to having negative reputations, like the Tor Browser. Cost considerations also are a major factor in propelling DPD since users who cannot afford devices like those by Apple, which have privacy by default, are forced to opt for devices that have relatively poor in-built encryption. 

Children remain the most vulnerable group. During the pandemic, it was noted that only 24% of Indian households had internet facilities to access e-education and several reported needing to access free internet outside of their homes. These public networks are known for their lack of security and privacy, as traffic can be monitored by the hotspot operator or others on the network if proper encryption measures are not in place. Elsewhere, students without access to devices for remote learning have limited alternatives and are often forced to rely on Chromebooks and associated Google services. In response to this issue, Google provided free Chromebooks and mobile hotspots to students in need during the pandemic, aiming to address the digital divide. However, in 2024, New Mexico was reported to be suing Google for allegedly collecting children’s data through its educational products provided to the state's schools, claiming that it tracks students' activities on their personal devices outside of the classroom. It signified the problems in ensuring the privacy of lower-income students while accessing basic education.

Policy Recommendations

Digital literacy is one of the critical components in bridging the DPD. It enables individuals to gain skills, which in turn effectively addresses privacy violations. Studies show that low-income users remain less confident in their ability to manage their privacy settings as compared to high-income individuals. Thus, emphasis should be placed not only on educating on technology usage but also on privacy practices since it aims to improve people’s Internet skills and take informed control of their digital identities.

In the U.S., scholars have noted the role of libraries and librarians in safeguarding intellectual privacy. The Library Freedom Project, for example, has sought to ensure that the skills and knowledge required to ensure internet freedoms are available to all. The Project channelled one of the core values of the library profession i.e. intellectual freedom, literacy, equity of access to recorded knowledge and information, privacy and democracy. As a result, the Project successfully conducted workshops on internet privacy for the public and also openly objected to the Department of Homeland Security’s attempts to shut down the use of encryption technologies in libraries. The International Federation of Library Association adopted a Statement of Privacy in the Library Environment in 2015 that specified “when libraries and information services provide access to resources, services or technologies that may compromise users’ privacy, libraries should encourage users to be aware of the implications and provide guidance in data protection and privacy.” The above should be used as an indicative case study for setting up similar protocols in inclusive public institutions like Anganwadis, local libraries, skill development centres and non-government/non-profit organisations in India, where free education is disseminated. The workshops conducted must inculcate two critical aspects; firstly, enhancing the know-how of using public digital infrastructure and popular technologies (thereby de-alienating technology) and secondly, shifting the viewpoint of privacy as a right an individual has and not something that they own.

However, digital literacy should not be wholly relied on, since it shifts the responsibility of privacy protection to the individual, who may not either be aware or cannot be controlled. Data literacy also does not address the larger issue of data brokers, consumer profiling, surveillance etc. Resultantly, an obligation on companies to provide simplified privacy summaries, in addition to creating accessible, easy-to-use technical products and privacy tools,  should be necessitated. Most notable legislations address this problem by mandating notices and consent for collecting personal data of users, despite slow enforcement. However, the Digital Personal Data Protection Act 2023 in India aims to address DPD by not only mandating valid consent but also ensuring that privacy policies remain accessible in local languages, given the diversity of the population.

References

• https://idronline.org/article/inequality/indias-digital-divide-from-bad-to-worse/ 
• https://arxiv.org/pdf/2110.02669 
• https://arxiv.org/pdf/2201.07936#:~:text=The%20DPD%20index%20is%20a,(33%20years%20and%20over). 
• https://www.pewresearch.org/internet/2019/11/15/americans-and-privacy-concerned-confused-and-feeling-lack-of-control-over-their-personal-information/ 
• https://eprints.lse.ac.uk/67203/1/Internet%20freedom%20for%20all%20Public%20libraries%20have%20to%20get%20serious%20about%20tackling%20the%20digital%20privacy%20divi.pdf 
• /https://openscholarship.wustl.edu/cgi/viewcontent.cgi?article=6265&context=law_lawreview 
• https://eprints.lse.ac.uk/67203/1/Internet%20freedom%20for%20all%20Public%20libraries%20have%20to%20get%20serious%20about%20tackling%20the%20digital%20privacy%20divi.pdf 
• https://bosniaca.nub.ba/index.php/bosniaca/article/view/488/pdf 
• https://www.hindustantimes.com/education/just-24-of-indian-households-have-internet-facility-to-access-e-education-unicef/story-a1g7DqjP6lJRSh6D6yLJjL.html 
• https://www.forbes.com/councils/forbestechcouncil/2021/05/05/the-pandemic-has-unmasked-the-digital-privacy-divide/ 
• https://www.meity.gov.in/writereaddata/files/Digital%20Personal%20Data%20Protection%20Act%202023.pdf 
• https://www.isc.meiji.ac.jp/~ethicj/Privacy%20protection%20in%20Japan.pdf 
• https://socialchangenyu.com/review/the-surveillance-gap-the-harms-of-extreme-privacy-and-data-marginalization/ 

Executive Summary:

This report deals with a recent cyberthreat that took the form of a fake message carrying a title of India Post which is one of the country’s top postal services. The scam alerts recipients to the failure of a delivery due to incomplete address information and requests that they click on a link (http://iydc[.]in/u/5c0c5939f) to confirm their address. Privacy of the victims is compromised as they are led through a deceitful process, thereby putting their data at risk and compromising their security. It is highly recommended that users exercise caution and should not click on suspicious hyperlinks or messages.

False Claim:

The fraudsters send an SMS stating the status of delivery of an India Mail package which could not be delivered due to incomplete address information. They provide a deadline of 12 hours for recipients to confirm their address by clicking on the given link (http://iydc[.]in/u/5c0c5939f). This misleading message seeks to fool people into disclosing personal information or compromising the security of their device. 

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The Deceptive Journey:

• First Contact: The SMS is sent and is claimed to be from India Post, informs users that due to incomplete address information the package could not be delivered.

• Recipients are then expected to take action by clicking on the given link (http://iydc[.]in/u/5c0c5939f) to update the address. The message creates a panic within the recipient as they have only 12 hours to confirm their address on the suspicious link.

• Click the Link: Inquiring or worried recipients click on the link.

• User Data: When the link is clicked, it is suspected to  launch possible remote scripts in the background and collect personal information from users.

• Device Compromise: Occasionally, the website might also try to infect the device with malware or take advantage of security flaws.

The Analysis:

• Phishing Technique: The scam allures its victims with a phishing technique and poses itself as the India Post Team, telling the recipients to click on a suspicious link to confirm the address as the delivery package can’t be delivered due to incomplete address. 
• Fake Website Creation: Victims are redirected to a fraudulent website when they click on the link (http://iydc[.]in/u/5c0c5939f) to update their address.
• Background Scripts: Scripts performing malicious operations such as stealing the visitor information, distributing viruses are suspected to be running in the background. This script can make use of any vulnerability in the device/browser of the user to extract more info or harm the system security.
• Risk of Data Theft: This type of fraud has the potential to steal the data involved because it lures the victims into giving their personal details by creating fake urgency. The threat actors  can use it for various illegal purposes such as financial fraud, identity theft and other criminal purposes in future.
• Domain Analysis: The iydc.in domain was registered on the 5th of April, 2024, just a short time ago. Most of the fraud domains that are put up quickly and utilized in criminal activities are usually registered in a short time.
• Registrar: GoDaddy.com, LLC, a reputable registrar, through which  the domain is registered. 
• DNS: Chase.ns.cloudflare.com and delilah.ns.cloudflare.com are the name servers used by Cloudflare to manage domain name resolution. 
• Registrant: Apart from the fact that it is in Thailand, not much is known about the registrant probably because of using the privacy reduction plugins. 

• Domain Name: iydc.in
• Registry Domain ID: DB3669B210FB24236BF5CF33E4FEA57E9-IN
• Registrar URL: www.godaddy.com
• Registrar: GoDaddy.com, LLC
• Registrar IANA ID: 146
• Updated Date: 2024-04-10T02:37:06Z
• Creation Date: 2024-04-05T02:37:05Z (Registered in very recent time)
• Registry Expiry Date: 2025-04-05T02:37:05Z
• Registrant State/Province: errww
• Registrant Country: TH (Thailand)
• Name Server: delilah.ns.cloudflare.com
• Name Server: chase.ns.cloudflare.com

Note: Cybercriminals used Cloudflare technology to mask the actual IP address of the fraudulent website.

CyberPeace Advisory:

• Do not open the messages received from social platforms in which you think that such messages are suspicious or unsolicited. In the beginning, your own discretion can become your best weapon.
• Falling prey to such scams could compromise your entire system, potentially granting unauthorized access to your microphone, camera, text messages, contacts, pictures, videos, banking applications, and more. Keep your cyber world safe against any attacks.
• Never reveal sensitive data such as your login credentials and banking details to entities where you haven't validated as reliable ones.
• Before sharing any content or clicking on links within messages, always verify the legitimacy of the source. Protect not only yourself but also those in your digital circle.
• Verify the authenticity of alluring offers before taking any action.
  

Conclusion:

The India Post delivery scam is an example of fraudulent activity that uses the name of trusted postal services to trick people. The campaign is initiated by using deceptive texts and fake websites that will trick the recipients into giving out their personal information which can later be used for identity theft, financial losses or device security compromise. Technical analysis shows the sophisticated tactics used by fraudsters through various techniques such as phishing, data harvesting scripts and the creation of fraudulent domains with less registration history etc.  While encountering such messages, it's important to verify their authenticity from official sources and take proactive measures to protect both your personal information and devices from cyber threats. People can reduce the risk of falling for online scams by staying informed and following cybersecurity best practices.

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