Domestic UPI Frauds: Finance Ministry Presented Data in LokSabha
Introduction
According to the Finance Ministry's data, the incidence of domestic Unified Payment Interface (UPI) fraud rose by 85% in FY 2023-24 compared to FY 2022-23. Further, as of September of FY 2024-25, 6.32 lakh fraud cases had been already reported, amounting to Rs 485 crore. The data was shared on 25th November 2024, by the Finance Ministry in response to a question in Lok Sabha’s winter session about the fraud in UPI transactions during the past three fiscal years.
Statistics

UPI Frauds and Government's Countermeasures
On the query as to measures taken by the government for safe and secure UPI transactions and prevention of fraud in the transactions, the ministry has highlighted the measures as follows:
- The Reserve Bank of India (RBI) has launched the Central Payment Fraud Information Registry (CPFIR), a web-based tool for reporting payment-related frauds, operational since March 2020, and it requires requiring all Regulated Entities (RE) to report payment-related frauds to the said CPFIR.
- The Government, RBI, and National Payments Corporation of India (NPCI) have implemented various measures to prevent payment-related frauds, including UPI transaction frauds. These include device binding, two-factor authentication through PIN, daily transaction limits, and limits on use cases.
- Further, NPCI offers a fraud monitoring solution for banks, enabling them to alert and decline transactions using AI/ML models. RBI and banks are also promoting awareness through SMS, radio, and publicity on 'cyber-crime prevention'.
- The Ministry of Home Affairs has launched a National Cybercrime Reporting Portal (NCRP) (www.cybercrime.gov.in) and a National Cybercrime Helpline Number 1930 to help citizens report cyber incidents, including financial fraud. Customers can also report fraud on the official websites of their bank or bank branches.
- The Department of Telecommunications has introduced the Digital Intelligence Platform (DIP) and 'Chakshu' facility on the Sanchar Saathi portal, enabling citizens to report suspected fraud messages via call, SMS, or WhatsApp.
Conclusion
UPI is India's most popular digital payment method. As of June 2024, there are around 350 million active users of the UPI in India. The Indian Cyber Crime Coordination Centre (I4C) report indicates that ‘Online Financial Fraud’, a cyber crime category under NCRP, is the most prevalent among others. The rise of financial fraud, particularly UPI fraud is cause for alarm, the scammers use sophisticated strategies to deceive victims. It is high time for netizens to exercise caution and care with their personal and financial information, stay aware of common tactics used by fraudsters, and adhere to best security practices for secure transactions and the safe use of UPI services.
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Introduction
In today’s time, everything is online, and the world is interconnected. Cases of data breaches and cyberattacks have been a reality for various organisations and industries, In the recent case (of SAS), Scandinavian Airlines experienced a cyberattack that resulted in the exposure of customer details, highlighting the critical importance of preventing customer privacy. The incident is a wake-up call for Airlines and businesses to evaluate their cyber security measures and learn valuable lessons to safeguard customers’ data. In this blog, we will explore the incident and discuss the strategies for protecting customers’ privacy in this age of digitalisation.
Analysing the backdrop
The incident has been a shocker for the aviation industry, SAS Scandinavian Airlines has been a victim of a cyberattack that compromised consumer data. Let’s understand the motive of cyber crooks and the technique they used :
Motive Behind the Attack: Understanding the reasons that may have driven the criminals is critical to comprehending the context of the Scandinavian Airlines cyber assault. Financial gain, geopolitical conflicts, activism, or personal vendettas are common motivators for cybercriminals. Identifying the purpose of the assault can provide insight into the attacker’s aims and the possible impact on both the targeted organisation and its consumers. Understanding the attack vector and strategies used by cyber attackers reveals the amount of complexity and possible weaknesses in an organisation’s cybersecurity defences. Scandinavian Airlines’ cyber assault might have included phishing, spyware, ransomware, or exploiting software weaknesses. Analysing these tactics allows organisations to strengthen their security against similar assaults.
Impact on Victims: The Scandinavian Airlines (SAS) cyber attack victims, including customers and individuals related to the company, have suffered substantial consequences. Data breaches and cyber-attack have serious consequences due to the leak of personal information.
1)Financial Losses and Fraudulent Activities: One of the most immediate and upsetting consequences of a cyber assault is the possibility of financial loss. Exposed personal information, such as credit card numbers, can be used by hackers to carry out illegal activities such as unauthorised transactions and identity theft. Victims may experience financial difficulties and the need to spend time and money resolving these concerns.
2)Concerns about privacy and personal security: A breach of personal data can significantly impact the privacy and personal security of victims. The disclosed information, including names, addresses, and contact information, might be exploited for nefarious reasons, such as targeted phishing or physical harassment. Victims may have increased anxiety about their safety and privacy, which can interrupt their everyday life and create mental pain.
3) Reputational Damage and Trust Issues: The cyber attack may cause reputational harm to persons linked with Scandinavian Airlines, such as workers or partners. The breach may diminish consumers’ and stakeholders’ faith in the organisation, leading to a bad view of its capacity to protect personal information. This lack of trust might have long-term consequences for the impacted people’s professional and personal relationships.
4) Emotional Stress and Psychological Impact: The psychological impact of a cyber assault can be severe. Fear, worry, and a sense of violation induced by having personal information exposed can create emotional stress and psychological suffering. Victims may experience emotions of vulnerability, loss of control, and distrust toward digital platforms, potentially harming their overall quality of life.
5) Time and Effort Required for Remediation: Addressing the repercussions of a cyber assault demands significant time and effort from the victims. They may need to call financial institutions, reset passwords, monitor accounts for unusual activity, and use credit monitoring services. Resolving the consequences of a data breach may be a difficult and time-consuming process, adding stress and inconvenience to the victims’ lives.
6) Secondary Impacts: The impacts of an online attack could continue beyond the immediate implications. Future repercussions for victims may include trouble acquiring credit or insurance, difficulties finding future work, and continuous worry about exploiting their personal information. These secondary effects can seriously affect victims’ financial and general well-being.
Apart from this, the trust lost would take time to rebuild.

Takeaways from this attack
The cyber-attack on Scandinavian Airlines (SAS) is a sharp reminder of cybercrime’s ever-present and increasing menace. This event provides crucial insights that businesses and people may use to strengthen cybersecurity defences. In the lessons that were learned from the Scandinavian Airlines cyber assault and examine the steps that may be taken to improve cybersecurity and reduce future risks. Some of the key points that can be considered are as follows:
Proactive Risk Assessment and Vulnerability Management: The cyber assault on Scandinavian Airlines emphasises the significance of regular risk assessments and vulnerability management. Organisations must proactively identify and fix possible system and network vulnerabilities. Regular security audits, penetration testing, and vulnerability assessments can help identify flaws before bad actors exploit them.
Strong security measures and best practices: To guard against cyber attacks, it is necessary to implement effective security measures and follow cybersecurity best practices. Lessons from the Scandinavian Airlines cyber assault emphasise the importance of effective firewalls, up-to-date antivirus software, secure setups, frequent software patching, and strong password rules. Using multi-factor authentication and encryption technologies for sensitive data can also considerably improve security.
Employee Training and Awareness: Human mistake is frequently a big component in cyber assaults. Organisations should prioritise employee training and awareness programs to educate employees about phishing schemes, social engineering methods, and safe internet practices. Employees may become the first line of defence against possible attacks by cultivating a culture of cybersecurity awareness.
Data Protection and Privacy Measures: Protecting consumer data should be a key priority for businesses. Lessons from the Scandinavian Airlines cyber assault emphasise the significance of having effective data protection measures, such as encryption and access limits. Adhering to data privacy standards and maintaining safe data storage and transfer can reduce the risks connected with data breaches.
Collaboration and Information Sharing: The Scandinavian Airlines cyber assault emphasises the need for collaboration and information sharing among the cybersecurity community. Organisations should actively share threat intelligence, cooperate with industry partners, and stay current on developing cyber threats. Sharing information and experiences can help to build the collective defence against cybercrime.
Conclusion
The Scandinavian Airlines cyber assault is a reminder that cybersecurity must be a key concern for organisations and people. Organisations may improve their cybersecurity safeguards, proactively discover vulnerabilities, and respond effectively to prospective attacks by learning from this occurrence and adopting the lessons learned. Building a strong cybersecurity culture, frequently upgrading security practices, and encouraging cooperation within the cybersecurity community are all critical steps toward a more robust digital world. We may aim to keep one step ahead of thieves and preserve our important information assets by constantly monitoring and taking proactive actions.

Introduction
In today’s digital age, everyone is online, so is the healthcare sector worldwide. The latest victim of a data breach is Hong Kong healthcare provider OT&P Healthcare, which has recently suffered a data loss of 100,000 patients that exposed their medical history, and caused concern to the patients and their families. This breach has highlighted the vulnerability in the healthcare sector /industry and the importance of cybersecurity measures to protect sensitive information. This blog will explore the data breach, its impact on patients and families, and the best practices for safeguarding sensitive data.
Background: On 13 March 2023, an incident took place where the Cybercriminals deployed a variety of methods to breach the data, which included phishing attacks, malware, and exploiting software vulnerabilities. OT&P Health Care exploits the sensitive data of the patients. According to OT&P Healthcare, it is working together with law enforcement and has hired a cybersecurity firm to investigate the incident and tighten its security procedures. Like other data breaches, the inquiry will most certainly take some time to uncover the actual source and scope of the intrusion. Regardless of the cause of the breach, this event emphasises the significance of frequent cybersecurity assessments, vulnerability testing, and proactive data protection measures. Considering the dangers in the healthcare sector must be cautious in preserving the personal and medical records of the patients as they are sensitive in nature.
Is confidentiality at stake due to data breaches?
Medical data breaches represent a huge danger to patients, with serious ramifications for their privacy, financial security, and physical health. Some of the potential hazards and effects of medical data breaches are as follows:
- Compromise of patient data: Medical data breaches can expose patients’ sensitive information, such as their medical history, diagnoses, treatment, and medication regimens. If history is highly personal and reaches the wrong hands, it could harm someone’s reputation.
- Identity theft: the data stolen by the cybercriminals may be used by them to open credit accounts and apply for loans, Patients can suffer severe financial and psychological stress because of identity theft since they may spend years attempting to rebuild their credit and regain their good name.
- Medical Fraud: Medical data breaches can also result in medical fraud, which occurs when hackers use stolen medical information to charge insurance companies for services that were not performed or for bogus treatments or procedures. Medical fraud may result in financial losses for patients, insurance companies, and individuals obtaining ineffective or risky medical care.
Impact on patients
Data breach does not cause financial loss but may also profoundly impact their mental health and emotional well-being. let’s understand some psychological impacts:
- Anxiety and Stress: Patients whose medical data has been affected may experience feelings of stress and anxiety as they worry about the potential consequences of the data loss can be misused.
- Loss of faith: Patients may lose faith in their healthcare providers if they believe their personal and medical information needs to be properly As a result, patients may be reluctant to disclose sensitive information to their healthcare professionals, compromising the quality of their medical care.
- Sense of Embarrassment: Patients may feel disregarded or ashamed if their sensitive medical information is revealed, particularly if it relates to a sensitive or stigmatised This might lead to social isolation and a reluctance to seek further medical treatment.
- Post-Traumatic Stress Disorder (PTSD): Patients who have experienced a data breach may have PTSD symptoms such as nightmares, flashbacks, and avoidance behaviour. This can have long-term consequences for their mental health and quality of life.
Legal Implications of Data Breach
Patients have certain legal rights and compensations when a healthcare data breach occurs. Let’s have a look at them: –
- Legal Liability: Healthcare providers have a legal obligation to protect data under various privacy and security laws if they fail to take appropriate measures to protect patient data, they may be held legally liable for resulting harm.
- Legal recourse: Patients whose healthcare data leak has impacted them have the legal right to seek compensation and hold healthcare providers and organisations This could involve suing the healthcare practitioner or organisationresponsible for the breach.
- Right to seek compensation: the patients who have suffered from the data loss are liable to seek compensation.
- Notifications: As soon as a data breach takes place, it impacts the organisation and its customers. In this case, it is the responsibility of the OT&P to
- notify their patients about the data breach and inform them about the consequences.
- Take Away from OT &P Healthcare Data Breach: with the growing data breaches in the healthcare industry, here are some lessons that can be learned from the Hong Kong data breach.
- Cybersecurity: The OT&P Healthcare data breach points to the vital need to prioritisecybersecurity in healthcare. To secure themselves, hospitals and the healthcare sector must use the latest software to protect their data.
- Regular risk assessments: These assessments help find system vulnerabilities and security issues. This can assist healthcare providers and organisationsin taking the necessary actions to avoid data breaches and boost their cybersecurity defences.
- Staff Training: Healthcare workers should be taught cybersecurity best practices, such as detecting and responding to phishing attempts, handling sensitive data, and reporting suspected security breaches. This training should be continued to keep workers updated on the newest cybersecurity trends and threats.
- Incident Response Strategy: Healthcare providers and organisations should have an incident response policy in place to deal with data breaches and other security concerns. This strategy should include protocols for reporting instances, limiting the breach, and alerting patients and verified authorities.
Conclusion
The recent data breach in Hong Kong healthcare impact not only the patients but also their trust is shaken. As we continue to rely on digital technology for medical records and healthcare delivery, it is essential that healthcare providers and organisations take proactive steps to protect patient data from cyber-attacks and data breaches.
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Along with the loss of important files and information, data loss can result in downtime and lost revenue. Unexpected occurrences, including natural catastrophes, cyber-attacks, hardware malfunctions, and human mistakes, can result in the loss of crucial data. Recovery from these without a backup plan may be difficult, if not impossible.
The fact is that the largest threat to the continuation of your organization today is cyberattacks. Because of this, disaster recovery planning should be approached from a data security standpoint. If not, you run the risk of leaving your vital systems exposed to a cyberattack. Cybercrime has been more frequent and violent over the past few years. In the past, major organizations and global businesses were the main targets of these attacks by criminals. But nowadays, businesses of all sizes need to be cautious of digital risks.
Many firms might suffer a financial hit even from a brief interruption to regular business operations. But imagine if a situation forced a company to close for a few days or perhaps weeks! The consequences would be disastrous.
One must have a comprehensive disaster recovery plan in place that is connected with the cybersecurity strategy, given the growing danger of cybercrime.
Let’s look at why having a solid data security plan and a dependable backup solution are essential for safeguarding a company from external digital threats.
1. Apply layered approaches
One must specifically use precautionary measures like antivirus software and firewalls. One must also implement strict access control procedures to restrict who may access the network.
One must also implement strict access control procedures to restrict who may access the network.
2. Understand the threat situation
If someone is unaware of the difficulties one should be prepared for, how can they possibly expect to develop a successful cybersecurity strategy? They can’t, is the simple response.
Without a solid understanding of the threat landscape, developing the plan will require a lot too much speculation. With this strategy, one can allocate resources poorly or perhaps completely miss a threat.
Because of this, one should educate themselves on the many cyber risks that businesses now must contend with.
3. Adopt a proactive security stance
Every effective cybersecurity plan includes a number of reactive processes that aren’t activated until an attack occurs. Although these reactive strategies will always be useful in cybersecurity, the main focus of your plan should be proactiveness.
There are several methods to be proactive, but the most crucial one is to analyze your network for possible threats regularly. your network securely. Having a SaaS Security Posture Management (SSPM) solution in place is beneficial for SaaS applications, in particular.
A preventive approach can lessen the effects of a data breach and aid in keeping data away from attackers.
4. Evaluate your ability to respond to incidents
Test your cybersecurity disaster recovery plan’s effectiveness by conducting exercises and evaluating the outcomes. Track pertinent data during the exercise to see if your plan is working as expected.
Meet with your team after each drill to evaluate what went well and what didn’t. This strategy enables you to continuously strengthen your plan and solve weaknesses. This procedure may be repeated endlessly and should be.
You must include cybersecurity protections in your entire disaster recovery plan if you want to make sure that your business is resilient in the face of cyber threats. You may strengthen data security and recover from data loss and corruption by putting in place a plan that focuses on both the essential components of proactive data protection and automated data backup and recovery.
For instance, Google distributes all data among several computers in various places while storing each user’s data on a single machine or collection of machines. To prevent a single point of failure, chunk the data and duplicate it across several platforms. As an additional security safeguard, they give these data chunks random names that are unreadable to the human eye.[1]
The process of creating and storing copies of data that may be used to safeguard organizations against data loss is referred to as backup and recovery. In the case of a main data failure, the backup’s goal is to make a duplicate of the data that can be restored.
5. Take zero-trust principles
Don’t presume that anything or anybody can be trusted; zero trust is a new label for an old idea. Check each device, user, service, or other entity’s trustworthiness before providing it access, then periodically recheck trustworthiness while access is allowed to make sure the entity hasn’t been hacked. Reduce the consequences of any breach of confidence by granting each entity access to only the resources it requires. The number of events and the severity of those that do happen can both be decreased by using zero-trust principles.
6. Understand the dangers posed by supply networks
A nation-state can effectively penetrate a single business, and that business may provide thousands of other businesses with tainted technological goods or services. These businesses will then become compromised, which might disclose their own customers’ data to the original attackers or result in compromised services being offered to customers. Millions of businesses and people might be harmed as a result of what began with one infiltrating corporation.
In conclusion, a defense-in-depth approach to cybersecurity won’t vanish. Organizations may never be able to totally eliminate the danger of a cyberattack, but having a variety of technologies and procedures in place can assist in guaranteeing that the risks are kept to a minimum.